Shriram City — Personal Loan - Closing is not responded yet

I took 40000 rs loan from Sriram City union fiance from batlagundu branch.

when there is only 4 emi was pending, i missed 1 emi. so i was trying to pay my missed emi via UPI payment(with fine) and it was success from bank but sri ram app showed its was a failure. so again i paid the emi via UPI payment.

after that bank confirmed that the transaction is success and i have to followup with recipient. then renaming emi payment also paid on time. but still sriram app showing 3000 rs pending to pay.

my loan Acc No. : BLGD1PT[protected]
registered Phone :[protected].

please solve the issue immediately. because i contacted batlagundu branch they told they sent a request but problem not yet solved. its more than 3 months i am waiting for loan closure.