Shriram Properties / Shriram Shreshta — refund on booking cancelation

Hi,

I booked a 3bhk flat in shriram grand city, in west bengal, on 4th jan'2020 paying 36k by credit card payment (Shriram grand city is a project of their parent company shriram properties), however, due to some personal reason, i asked them to cancel my booking on 6th jan'2020, by notifying them via mail to all the require authorities in the loop, after so many mails send from my end, they give me a number of one of their employees mr. Bera. After having his number, i started contacting him through call and sms and everytime he assured me that my cheque is ready, it is just pending for some signature of some people of shriram. He also told me, once the cheque gets ready, i have to come to their office to collect it. I told him, since i stay in bangalore (For job purpose, basically i am from howrah, west bengal) and since my parents are very old (My dad age is 80 yrs), it is not possible to come to their kolkata office to collect it. I gave him few options, like, i can collect the cheque from their head office which is in bangalore, i also asked him to transfer the money through neft etc. But in the last discussion happened with him, i felt even though he is claiming the cheque is ready, there is actually no progress on my refund, he even gave me their gm number, i sent him a message to know about my refund status, but i haven't got any reply from his end. I don't know when i will get my money, they even deducted 9k as a cancellation fee, please help me to get my money. I have attached the mail chains along with the credit card payment slip with this mail, please find it...

Regards,
Supratik