Shuttl — refund did not receive

Address:10No. Harisava 2nd Lane, Nonachandan Pukur, Barrackpore, Kolkata - 700122, Kolkata, West Bengal, 700122
Website:Shuttl (Razorpay)

Purchase date[protected], product - 45 ride pass (Ac bus service for office commute).
After purchasing it was showing wrong route so, i asked for refund which according to their policy i am supposed to get it by 13th june'19. I have provided my bank statement to not only that i have asked for stopped payment and make payment in my shuttl wallet but they are not refunding my money. I even check with my bank too and they are saying no payment initiated from such account.

Kindly help.
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    10No. Harisava 2nd Lane, Nonachandan Pukur, Barrackpore, Kolkata - 700122, Kolkata
    West Bengal
    India
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