shyam — Failed transaction and lousy service

Address:

Bangalore, Karnataka

In short, your on line booking and call center service STINKS !!! I had booked on line - ref B71VTM and made payment using OBC debit card. The card transaction was successful and the amount has been debited from the bank ( bank transaction details shared with him (24/03/2015, PRCR/HDFS2I01/[protected]/[protected], DR 16, 339.00(INR) But i get a mail saying that payment is declined and ticket is on hold. i spend half an hour trying to reach and explain my problem to your call center rep Manoj, who says that he cant help it and i have to wait for refund. I insist on talking to floor supervisor, Manoj puts me on hold and call is cut by him, I call up again reach Supriya, and on insisting to talk to supervisor again made to hold for 15 minutes and reach Akash, who has equally nothing helpful to offer. Summary 1. Payment deducted but ticket not booked - Indigo goo[censored]p 2. Most unhelpful call center- Indigo goo[censored]p 3. I am asked to wait for 7 to 10 working days before the refund is made and it cant be expedited- Indigo process 4. Ticket will be kept on hold till 20th April and i am asked to repay once i get the refund- Your call center makes it sound like Indigo is doing me a BIG favour by doing this 5. I request Akash to send me a mail confirmation on the booking refund and he promises it will be done in 24 hours- NOT DONE- INDIGO Goo[censored]p This is most frusturating and i expect a prompt redressal on this unless you wish to answer in consumer court PS: Contact me by email ONLY