Shyamoli Paribahan — Misbehaviour and Non Coperation by bus staffs

Dated 27th Dec 20, we boarded the bus from Puri to Kolkata. My friend could not recline his seat as the co passenger from the back complained about the seat hitting his knees but he himself was using a complete recliner position. The co passenger and his relatives started hurling abuse and showing arrogance when we told them that every passenger has the right to use the seat properly. Shyamoli Bus Staffs did not take any action when we approached them and instead said that it is not their problem. Rather they asked me and my wife to exchange seats with my friends if we wanted our friends to have a relaxed journey, which we eventually did. This caused severe knee pain for my wife and she is still not feeling well. The Shyamoli Paribahan Bus Staff's severe misbehaviour has caused us serious insult and pain to the mental state. I want to take officially/legal actions against both the parties. The Co Passenger's seat numbers were 31-32/33-34.