Shyamoli Paribahan — poor services and ill temperament staffs

I availed shyamoli paribahan from siliguri for coming to kolkata on 19th sept. 2017. Although the bus departed at its usual hrs. But made delay of ten hours in reaching kolkata. The office staffs (Siliguri) of shyamoli paribahan were not responsive and rude with me.in the middle of my journey the bus stopped running due to mechanical defect. The staffs of the bus did not make any alternative mode of transport and i had to wait for hours on road during the period of repair. One staff even said for leaving the bus and searching some other mode of transport and they cannot help me. I felt disgusted and helpless at such deadly hours of night and kept waiting till the bus was able to run.