Simpleenergy Private Limited — Refund not received

Address: 9th floor, Wing A, No.2/2, North Gate Phase-2, Venkatala Village, Yelahanka Hobil, Bengaluru-560064
Website: simpleenergy.in

I pre-booked their electric scooter (Simple One) on 29th June 2022 and cancelled it on 3rd July 2022. They said that refund will be processed in 7-10 working days, I haven't received my refund yet. On contacting their support team ([protected]@simpleenergy.in) they told me that they have already already refunded me by sharing a random transaction Id without any further details.
Order ID :[protected]
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    9th floor, Wing A, No.2/2, North Gate Phase-2, Venkatala Village, Yelahanka Hobil, Bengaluru-560064
    India
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