Simplilearn Solutions Pvt. Ltd. — poor customer service, unfair closure of support ticket, and misrepresentation of course/exam voucher validity

Address: Simplilearn Solutions Pvt. Ltd. Nalanda Complex, 53/1 C, Manoj Arcade, 24th Main Road, Sector 2, HSR Layout, Bengaluru – 560102, Karnataka, India.

Website: www.simplilearn.com

I enrolled in a Simplilearn course by paying approximately ₹50, 000 based on the understanding provided during the sales process. Later, I found that my exam voucher had expired. I raised a grievance stating that I had been informed differently during the sales discussion and requested that Simplilearn provide the call recording or other evidence to clarify what was communicated.

Despite repeated follow-ups, Simplilearn refused to provide the requested call recording, stating it was against company policy. They also stated that they could not find any evidence supporting my claim while simultaneously refusing to share the evidence that could verify the sales conversation.

Throughout the grievance process, I asked several questions, including clarification of the communication regarding exam voucher validity, the escalation process, and other related issues. Many of these questions were either not answered or were answered with standard template responses.

Instead of resolving my concerns, I was advised to purchase another exam voucher and, during subsequent interactions, I felt the focus was on selling additional services rather than resolving my existing grievance.

Most recently, Simplilearn closed my support ticket without obtaining my confirmation that the issue had been resolved. My complaint remains unresolved, yet the support case was closed unilaterally.

I request the appropriate authority to:

Investigate the handling of my grievance.
Direct Simplilearn to provide a proper response to my unresolved concerns.
Review whether the information provided during the sales process was accurate.
Ensure that customer support tickets are not closed without the customer's consent when the complaint remains unresolved.
Provide appropriate relief in accordance with applicable consumer protection laws.

I have retained copies of my email correspondence with Simplilearn, which demonstrate my repeated attempts to obtain a fair resolution and the company's responses.