Sis,ltd — Poor quality of services

Address:

Bhopal, Madhya Pradesh, 462024

It is a feb, 2008 ford fiesta zx1, engine no.8b44519, vehicle number up-12q 0033 purchased by sis.
This car was previously serviced at sai ford, bhopal in the month of feb & april. On 25th aug. While driving car started dropping the acceleration and after halt petrol indication was zero and there was no petrol in the tank. However, during drive there was no such indication perchance due to sensor malfunctioning. After filling the petrol continued my drive to office. On return i noticed starting trouble and jerks/ loss of acceleration during drive.
On 26th morning car was handed over for servicing to sai ford and problem was intimated. I was told that it was a major service and vehicle would be delivered on 27th afternoon. As per schedule car was delivered at my office after replacing the battery and full servicing costing 21k. Further they informed that car has completed 1, 00, 000 kms and need engine block replacement costing 60k which appeared completely indigestible.
Surprisingly, i faced identical problem while driving back on 27th evening. Next day it was sunday and i tried to contact the concern service advisor and customer service manager but no one picked up the phone. Yesterday, when the problem was discussed with service centre they told me to deliver the car again for rechecking without standby facility.
This was my 3rd visit at sai ford for servicing in span of seven months which ended up with wastage of time and money because of inferior quality of services and attitude of service provider. To inform you that in past 7 years, i had never faced such poor quality of workman ship from ford authorised service centres.
Kindly arrange necessary corrections as authorised service provider are responsible for developing the image of brand among users.
Dr. Arun duggal
Contact number [protected]
[protected]@yahoo.co.in