Ford India Customer Care
Ford India Pvt. Ltd.
Customer satisfaction rating: 2%
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1219
COMPLAINTS

Ford India Customer Care

Ford India Pvt. Ltd.

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Address
S.P. Koil Post
Chengalpattu
Kanchipuram District
Tamil Nadu
India - 603204

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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98

Phone:
Phone:
+91 44 2455 1500  (Corp. Office South)
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+91 22 6702 4300  (Corp. Office West)
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+91 12 4387 3001  (Corp. Office North)
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+91 33 6454 0374  (Corp. Office East)
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+91 44 6740 3333  (Corp. Office)
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Additional info
Corporate Office - North
3rd Floor, Building 10 C, DLF Cyber City, DLF Phase 2, Gurgaon - 122002
Tel: +91 12 4387 3001
Fax: +91 12 4387 3999

Regional Office - West
301, Central Plaza, CST Road, Kalina, Santacruz (E), Mumbai - 400098
Tel: +91 22 6702 4300
Fax: +91 22 6702 4305

Regional Office - South
Block - 1B, 1st Floor, Rmz Millenia Business Park, 143, Dr Mgr Road, North Veeranam Salai, Perungudi, Chennai - 600096
Tel: +91 44 2455 1500
Fax: +91 44 2455 9965

Regional Office - East
6th Floor, Unit # D2, Aakash Tower, 781 Anandpur, Kolkata - 700107
Tel: +91 33 6454 0374

View More Information...

Customer satisfaction rating
2%
Complaints
1219
Pending
0
Resolved
21
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Ford India Complaints & Reviews

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Ford India — black smoke from new aspire

 Yash Jadiya on Jun 11, 2019
I have purchased ford aspire on 9 may 2019 and after 15 day my car started releasing heavy black smoke and i have also visited to service center and they dont have any solution and i have also complaine it on their official web site and one of my friend also purchesd aspire and having same problem. New car giving huge smoke it feels like u are driving a old auto friends plz dont buy new aspire u can visit showroom and can see smoke from their test drive aspire...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — regarding booking

 Subu Vk on Jun 11, 2019
Sir,

This is the Complaint against of Aly Ford Showroom, Ramapuram, Perinthalmanna (Malapuram Dist ), As you received our Booking for ford endeavour, the booking was taken Mr :Pranav, and the Manager is Mr: Mukesh, (4 - May - 19), the Booking Amount was 4136000, as per this booking they promised to deliver will be May 20th, but they didnt give car still now ( from this day we were contact them, when they change date May 25 this day happens last i mentioned, but they said may 30, same thing happend. at last they promised will give vehicle June 10 th. when we accepted their request...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — an issue with my car ford

 Guna Grace on Jun 9, 2019
(CC ed & Bcced ) To all the Ford family and Well-wishers of the brand Ford as I have not been getting any solutions for the issue by Chennai Ford.

This mail is in regards to my car Ford Figo, the same has been let for service a month ago .

Issue Faced within a month of service – I have let the vehicle for service in Chennai ford and was absolutely not satisfied with the service. I raised a complaint that the vehicle is not even water washed and had my doubts on whether they have actually looked into the vehicle properly.
A month from the service I was driving...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — complaint related to service. after service issues in car

 Neeraj2084 on Jun 8, 2019
This is in reference to raise a complaint regarding service issue due to which i am not able to drive my car properly.

During service the tire settings were not done properly and it was not checked as well by the mechnic, because of which i had to suffer alot of pain.
Left rear tire is creating some noise regularly and when this was reported next day to service center they called me to the service center and tried to fixed it by redo some settings.

Still after 4 days again the same issue has occurred and same noise from same tire is creating trouble while driving....
Complaint comments  Read comments Complaint category Car Service Centers

Ford India — ford freestyle 2019

 sanjivhuber on Jun 5, 2019
Within 1 week of taking delivery of ford freestyle petrol from chennai ford

1. We smelt strong fuel fumes in the cabin and we couldn’t drive the car with the windows closed as it was suffocating. We informed the sales advisor, and were advised to bring the vehicle to the chennai ford showroom.
2. We brought the vehicle on 17/4/2019 and left the car for service due to this serious issue of fuel fumes engulfing the car cabin and they attempted to fix the issue.
3. Subsequently, we again began to smell the fuel fumes creeping in through the rear very clearly. We were...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Ford India — 2 injectors were damaged by adic ford

 Shalabh Chhibber on Jun 5, 2019
I have ford figo diesel car with registration no hr 51 ay 0599 and i went for normal service on 1 june 2019 and in that i replaced my both front shockers and cleaned by egr as my car was giving black smoke and in the end i payed aroud 13k inr

Then i drove my car for 2 days then on 4th june i suddenly realised that my car was still giving black smoke i went again back to them

The floor manager just throw water in the cylencer and started giving continues raise and while giving continues raise it start giving lot of white smoke that was too much and some noise also came...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Ford India — ford freestyle titanium plus

 Sharan Komatireddy on May 29, 2019
Hello... I bought freestyle 8 months back... Ts29f0077... My ac condenser failed on april 27 2019... They said its electrical failure.. And replaced new one on warranty... It failed again on may 28 2019... Now its clear.. That its manufacturing defect... Replace me with new car... I dont need defective piece... Ford india kindly enquire and help me... I cant handle such problems with brand new car...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Ford India — guidance in obtaining permanent registration number for ford aspire

 Srikar Byreddy on May 27, 2019
I had purchased a Ford Aspire vehicle from Lakshmi Ford at Vijayawada on 10 th May 2019. As a part of the post sale service your dealer has to assist / guide us in the process of obtaining Permanent Registration number. However inspite of repeated calls none of the staff are responding to the phone calls and neither are they responding to any messages.

If it is as per your rules that you don't guide your customer is post sale process, then let me tell you that post sale service of FORD is bad.

I am expecting a response at least in this forum else I shall conclude...
Complaint comments  Read comments Complaint category Other

Ford India — horrible service always want repack parts but never wants to fix the existing problems

 Gary Marcus Morris on May 27, 2019
I am disappointed with mody ford services the whole management is responsible for my cars damage. Last sept i was asked to replace the pcm because the car won’t crank due to anti theft enabled. Now less than a year the problem reoccurred and the managers calls in stating you got to replace the part as you have installed extra accessories like sub woofer the same was never told to me when it happened earlier, moreover the sub was not installed recently it was in 2016. Mody ford mechanic at ford are not experts i can say. I reported the problem stating the antitheft locking is enabled so the mechanic...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — ford figo- engine fuel injector failure

 Nijanthan S on May 20, 2019
I have purchased Ford Figo in 2012. I was very satisfied with Ford Figo, by its Performance & Reputation among all other Hatchback Class vehicles in India. I was using Ford Figo regularly & haven’t noticed any major issues except Flat Tire Replacement & other smaller issues etc. Couple of days back, I have noticed a Small Jerk in engine & Malfunction Notification (Yellow color), which was appeared while driving. I have stopped the vehicle & called the Ford Service Center (**** Ford -Coimbatore).As per their advice Handed over the vehicle to them on 17/05/2019.

This is Not the Very...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — power window issue [Resolved]

 robzone21 on May 19, 2019
After getting my car serviced and repaired twice, I'm again getting the same power window issue in my Ford Freestyle. It's not working anymore. Already registered a complaint to Ford India and this is the last complaint to customer care from my side regarding this or any other issue. The next I'm planning for legal action in case the solution is not permanent because I'm not going to register complaint every time again and again for a defected vehicle....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — service not getting as we have paid for

 Nehal_S on May 4, 2019
Hi
I have got my car serviced in Pahwa ford in faridabad, totally unsatisfied. Got additional scratches on body not properly washed etc.
Besides that I have taken flexi service plan and get assurance that we will get Road side assistance but since last 5 hours I am struggling to get service for which I have already paid. What a pathetic service I am getting. Not expected from Ford....
Complaint comments  Read comments Complaint category Car Service Centers

Ford India — clutch plate replacement

 Gaurav278 on May 3, 2019
My ford ecosport diesel titanium model is 11 months old, running 24009 km.
I was travelling back from dehradun, i noticed smoke coming out from bonnet. I called my service advisor (Pahwa ford faridabad) he said clutch plate has to replaced. Juz 24000 km, and clutch plate work out.
I used polo earlier with 125000 km, with clutch issues.
Ford india take some action.
This way ford won't survive, if this is the quality ford has, i would suggest and request people to avoid ford vehicles.
[protected]...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — car spare parts went missing from car in authorized service centre banerjee ford, durgapur west bengal

 vikram1234 on May 1, 2019
Dear sir,
I submitted my car ford fiesta classic bearing registration no. Wb02v 1516 at your authorized service centre banerjee ford, durgapur, west bengal for repairing purpose on august, 2016. Car was in breakdown condition. Car was kept by dealer for more than 19 months at workshop ie. Till march, 2018 for inspection purpose and diagnosing the root cause behind problem. Initially i was given an estimate of rs.40, 000/- on november, 2016 post inspection. Accordingly i have made an advance of rs.15, 000/- also for the same. However, gradually the estimated amount over the time rose to 1.2...
Complaint comments  Read comments [3]Complaint category Car Dealers

Ford India — cheating by ford india, poor design and faulty car delivered

 bond_1979 on Apr 27, 2019
I purchase figo aspire titanium diesel from metro ford-bangalore.
From day one, i have complaint of hard clutch. Within month i visited metro ford first service centre (St. Marks road) about hard clutch problem. Service adviser told its master-slave cylinder clutch unlike cable clutch and will become softer on use.
Again compaint raised at 1st service in 2 months done at (Yeshwantpur) for hard clutch. Some fine tuning done and told will be normal after use.
Since then the hard clutch problem is informed to metro ford several times apart from 2nd and 3rd service i. E.20 k service.
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — ford fiesta classic

 Karmanation solutions on Apr 26, 2019
My name is sooraj i kept my car for service in pcs ford labour on 25th apr 2019 and i informed technician to do normal service and i pointed about the sound of engine and after sometime he told fuel injectors to be replaced immediately. I asked him my vehicle just ran 71000 kms and how come it happened he replied about diesel you're filling is of low quality and i checked internet and i found that so many people is facing the same issues and it's defect of that part and actually this part has to be recalled by ford but not done and if we pay 12k /injector same complaint will again rises so it has...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — ford freestyle faulty airbags

 Vishu76 on Apr 22, 2019
I bought a 2018 ford freestyle (Vin no-majgxxmtkgjm01138, reg no-kl23q9507) about 5 months ago and the car had crashed into a divider 4 days ago at 5:25 am and irrespective of the force of the crash the airbags did not deploy, i bought this car because if its 6 air bags thinking it would protect me and my family in case of a crash. But now the car has crashed and yet no airbags deployed, occupants were wearing seatbelts and it was not a minor crash, all of us were lucky to have escaped without any physical injuries, but my car has suffered some amount of damage, i am filing a case against your company...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — concern with battery

 Lakshman Rajput on Apr 21, 2019
I am lakshman, i bought ford eco sport on 30/11/16 from ludhiana bhagat ford.in last year 23/11/18 i have visited to service center related to battery concern. My car better keep discharge after 5, 10 minutes. They today me we tested your battery. Please test one month if any issue we will change your battery in warranty. It was first comment from guy who was handling my concerns. I visited again in month with same issue. But this time. They charge my battery. Told me again for testing. This happens 6 times. On 19/04/19 i went to service center 7th time. They told my your battery cells got low need...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Ford India — misbehave excess charge

 suresh chand goyal on Apr 17, 2019
Our car no rj14 cv 0382 registered in name of suresh chand goyal 116 vinoba vihar malviya nagar jaipur due to some problem in my vehicle so i was went to your service station n d motor pvt ltd alwar and without my concern they have charge excess and without in my present the parts are changed and total amount rs.7772.00 i am not satisfy with dealer my mobile no. Is [protected]...
Complaint comments  Read comments Complaint category Car Service Centers

Ford India — regarding tyres

 Akashvermasunil on Apr 16, 2019
Dear sir/ mam,
As my earier complaint on 11/04/2019 at complaint no - [protected]. The goodyear dealer comes for inspection on 12/04/2019 and on checking the tyre he is saying that it is not coming in insaurance policy. The inspection person is saying that we have ride my vechicle on rim. That by the tyre got burst and got cut on it. But sir there no cut on recent tyre. The goodyear dealer is saying that no insaurance will get on it. And then after the dealer is saying that on first tyre which is burst before second tyre will replace my tyre on 50%. And now the ford company call me from...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Recently Discussed

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2 injectors were damaged by adic ford
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20 days ago
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horrible service always want repack parts but never wants to fix the existing problems
25 days ago
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power window issue
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car spare parts went missing from car in authorized service centre banerjee ford, durgapur west bengal

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