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Ford India Customer Care
Ford India Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1330
COMPLAINTS

Ford India Customer Care

Ford India Pvt. Ltd.

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Address
S.P. Koil Post
Chengalpattu
Kanchipuram District
Tamil Nadu
India - 603204

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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321
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107

Phone:
Phone:
+91 44 2455 1500  (Corp. Office South)
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102
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44
+91 22 6702 4300  (Corp. Office West)
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47
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26
+91 12 4387 3001  (Corp. Office North)
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52
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40
+91 33 6454 0374  (Corp. Office East)
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27
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+91 44 6740 3333  (Corp. Office)
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19
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25

Additional info
Corporate Office - North
3rd Floor, Building 10 C, DLF Cyber City, DLF Phase 2, Gurgaon - 122002
Tel: +91 12 4387 3001
Fax: +91 12 4387 3999

Regional Office - West
301, Central Plaza, CST Road, Kalina, Santacruz (E), Mumbai - 400098
Tel: +91 22 6702 4300
Fax: +91 22 6702 4305

Regional Office - South
Block - 1B, 1st Floor, Rmz Millenia Business Park, 143, Dr Mgr Road, North Veeranam Salai, Perungudi, Chennai - 600096
Tel: +91 44 2455 1500
Fax: +91 44 2455 9965

Regional Office - East
6th Floor, Unit # D2, Aakash Tower, 781 Anandpur, Kolkata - 700107
Tel: +91 33 6454 0374

View More Information...

Customer satisfaction rating
2%
Complaints
1330
Pending
0
Resolved
23
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Ford India Complaints & Reviews

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Ford India — Non-delivery of Ecosport : a delay of 1month

 Pooja Reddu on Jul 20, 2020
Today I am very annoyed and feel trapped in a scandal. In these few points, I would elaborate on every single point which...
Complaint category Cars, Parts & Vehicles

Ford India — Faulty vehicle given

 Vinaychopra1982 on Jul 10, 2020
Dear concerned,

I had purchased ford free style vehicle from mody ford hyderabad. After paying 9.4 lacs a...
Complaint category Cars, Parts & Vehicles

 pankajrana215 on Jul 7, 2020
I have bought this ford ecosport thunder petrol in november 2019. It has been only a little above 7 months and my car is well insured (Insurance issued by the company) and under full company warranty.
Last week a solid check engine light appeared on the instrument cluster (With abs and traction control check lights) so i went to dwarka ford's authorized service center, delhi for the checkup, where they told me that the o2 sensor wire and the abs sensoe wire are damaged may be chewed by the rat or something. And they said it won't be covered in either warranty or insurance. So i paid 5700 rupees for the said two parts replacement.
But the next day when i reached the service center to pick my car, the check engine light was still on (The other two went off), so they checked the car again and didn't find the immediate solution so i left the car again. Nest day they called and tell me that they will change the other o2 sensor too and it will be covered in the warranty. But again the next 4th day they informed me that even after replacing the o2 sensor the check engine light did not go away.
Then they said there is a fault in the pcm and it won't be covered in warranty and when i asked why not, they said bcz it might be damaged due to the faulty o2 sensor. This part's cost is more than 15000 inr and now they are insisting me to pay the amount even i have all the necessary documents and warranty both issued by the same dealership.
So either ford dealership (Dwarka ford delhi) is looting me or its the ford company itself which is not issuing proper safety even when we paid for it, also their parts are way costly than the competitive brands.

This is my first experience with ford and it is so bad that i will think thousands of times before trusting ford again and before referring them to others. And i will definitely sue the company for this and will raise the issue in consumer court.

I[censored] have a solution. Please contact me on [protected] or [protected]@gmai.com

Complaint Status


[Jul 07, 2020] Ford India customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Car Service Centers

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    Harpreet Ford — Malfunctioning of car keys post Car Servicing at Harpreet Ford Sahibabad

     puffsam on Jul 7, 2020
    I have given my Ford Ecosport Car for servicing on 03 Jul 20 at Harpreet Ford, Sahibabad. During the preliminary checks by...
    Complaint category Car Service Centers

     aadee1111 on Jun 26, 2020
    As i am using ford Ecosport Titanium diesel engine
    Which is consuming engine oil and as i visited the service centre they are asking me to pay a sum of 90000 and provided me the estimate of 131000 i have gone through various of search and found this the problm being faced by several owners of the Ford Ecosport and the ford india is replacing engine without any cost then why they are asking a wholesome amount of 131000 for the repairs as this is the much loved car .

    I always used to suggest all my friends and relatives to go with the option of this car as i am personally having 2 ford Ecosport in my home .

    Waiting for a proper resolution and feedback from @fordindia

    Complaint Status


    [Jun 26, 2020] Ford India customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Car Service Centers

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       Ajjumiri on Jun 7, 2020
      I buy a ford aspire tdci 2019 in november and and i win a gift. They will not send me gift after 6 month

      Complaint Status


      [Jun 07, 2020] Ford India customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Electronics & Appliances

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        I want to submit Complaint Positive Review Neutral Comment
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        Ford India — quality issue related to the fitted tyres on ford figo vehicle

         Rajendra Baglodi on Jun 6, 2020
        I bought a new ford figo 1.2 trend car bearing registration number ka-04-mr-9751 on[protected] from metro ford show room,...
        Complaint category Cars, Vans & SUVs

         Ajjumiri on Jun 1, 2020
        Sir my aspire tdci titanium 7 month old and odo 9000 km total run and iwill go to 2nd service to my near service staion and mechanic say your car ingine mount are dammage it will be replace and charge me 8 thousand... Pls change the mount on warrenty period.. I have no idea why they mount are foult car are runing mint condition to service station

        Complaint Status


        [Jun 01, 2020] Ford India customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Cars, Parts & Vehicles

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          I want to submit Complaint Positive Review Neutral Comment
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           Siddhartha Sahu on May 29, 2020
          I received a call from odisha ford on 27 may 2020 for the first free service of my freestyle. I was given ta slot at 10am on 28 may. I called on 28 may morning to confirm before taking my car to the service center. At first, the security didn't permit me to enter through the gate saying according to the list provided to him i didn't have an appointment for servicing. After few minutes of discussion i was finally premier to enter and park my car. Upon questioning the reception about why my appointment for servicing was not recorded, i was told that the first free servicing is normally not recorded. This didn't doing plausible to me. However, the staff asked me for my car key and i was asked to wait in the waiting area. After waiting for one hour i went to enquire about the status and only then an advisor came with the service booking form and was saying they were short staffed and too many customers. I offered to return on another day and was told my job would be definitely finished by 2pm. I kept on waiting and waiting into 4:15pm for the servicing to be completed. On spite of such shoddy service i was told the customer satisfaction rating should be over 7

          Complaint Status


          [May 29, 2020] Ford India customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Car Service Centers

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            I want to submit Complaint Positive Review Neutral Comment
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             Tatak Makcha on May 28, 2020
            I have downloaded the ford check app and placed a request to get the full history of ford endeavour vin no majuxxmr2ual70124 by paying a sum of rs 1200.00 through sbi net banking on 28/05/2020. I still haven't received the history of the said vehicle. Please look into it.

            Regards
            Tatak makcha
            [protected]/[protected]

            Complaint Status


            [May 28, 2020] Ford India customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Cars, Parts & Vehicles

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

              Ford India — ford ecosports tyre

               Rabindra Mohanta on Mar 17, 2020
              I bought a ford ecosport 1.5 (D) titanium+ mt on feb 2018 bearing regd no - od14n4804, chassis no. Majaxxmrkajy70785, engine...
              Complaint category Cars, Parts & Vehicles

              Ford India — ford figo titanium 2019 model boot lock issue

               Neewedita Tewari on Mar 16, 2020
              From day one of purchase i am having boot lock issue. It doesn't close at once. Also the electric button at the driver seat...
              Complaint category Cars, Parts & Vehicles

              Ford India — vehicle not moving in reverse

               riti1 on Mar 4, 2020
              On 29th feb 2020 i faced a break down in ahmedabad for my car - ford eco sport - gj06ls 7210. I took help of road side assistance...
              Complaint category Cars, Parts & Vehicles

              Harpreet Ford — mail & calls received regarding winning the money 50000000 gbp

               Subhashchand. on Feb 28, 2020
              Welcome to reserve bank of india, you are currently in contact with reserve bank of india online international remittance...
              Complaint category Banks

              Ford India — fraud

               Naura Adil on Feb 24, 2020
              I have called on trackon courier number fr my parcel details dat man said me to pay 1 rupess nd ill send ur courier fast so...
              Complaint category Banks

              Ford India — irresponsible staff

               Rijul Ranjan on Feb 24, 2020
              Miss jihu raghav staff from adiv ford, sahibabad was not picking up my call and when i went to the service centre to pick...
              Complaint category Car Service Centers

              Ford India — pathetic experience with ford india & its services and quality

               [email protected] on Feb 10, 2020
              This is regarding my ford ikon hr 26aw 0597.
              - my had taken my car to elite ford when i saw oil leakage from engine....
              Complaint category Car Dealers

              Ford India — body cover not received

               Subath Ganth on Feb 10, 2020
              I purchased ford ecosport vehicle on nov9th from varrsha ford, gn mills, coimbatore. Paid in whole for vehicle & accessories...
              Complaint category Car Dealers

              Ford India — inaction against s. c. ford showroom for delivering car with rusting and warranty fraud

               Navnath Thorat on Feb 5, 2020
              Review in 2 month (Out of which car was parked in your service center for more than 1 monthz)

              1. With all engine...
              Complaint comments  Comments  (1)Complaint category Car Dealers

              Ford India — request for follow up service is not

               Ananyamohanty28 on Feb 5, 2020
              I have been fixing a follow up service with ford kudlu gate, bangalore for past 10 days but i have not been provided one....
              Complaint category Cars, Parts & Vehicles

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