Ford India Customer Care
Ford India Pvt. Ltd.
Customer satisfaction rating: 2%
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1290
COMPLAINTS

Ford India Customer Care

Ford India Pvt. Ltd.

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Address
S.P. Koil Post
Chengalpattu
Kanchipuram District
Tamil Nadu
India - 603204

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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102

Phone:
Phone:
+91 44 2455 1500  (Corp. Office South)
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+91 22 6702 4300  (Corp. Office West)
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+91 12 4387 3001  (Corp. Office North)
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+91 33 6454 0374  (Corp. Office East)
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+91 44 6740 3333  (Corp. Office)
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Additional info
Corporate Office - North
3rd Floor, Building 10 C, DLF Cyber City, DLF Phase 2, Gurgaon - 122002
Tel: +91 12 4387 3001
Fax: +91 12 4387 3999

Regional Office - West
301, Central Plaza, CST Road, Kalina, Santacruz (E), Mumbai - 400098
Tel: +91 22 6702 4300
Fax: +91 22 6702 4305

Regional Office - South
Block - 1B, 1st Floor, Rmz Millenia Business Park, 143, Dr Mgr Road, North Veeranam Salai, Perungudi, Chennai - 600096
Tel: +91 44 2455 1500
Fax: +91 44 2455 9965

Regional Office - East
6th Floor, Unit # D2, Aakash Tower, 781 Anandpur, Kolkata - 700107
Tel: +91 33 6454 0374

View More Information...

Customer satisfaction rating
2%
Complaints
1290
Pending
0
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Ford India related photos (136)

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Ford India Complaints & Reviews

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Ford India — damaged my car

 Goutham Ganesh on Nov 7, 2019
Hi,
This complaint from chennai. I serviced my ford eco sport yesterday in sarvesh ford in vellore.in my life time this was the biggest stupid mistake i have done. I asked them to adjust the clutch after some time mr joseph jeg told me there was a problem in the mc (Master cylinder) which cost 3500 i told ok and change. This is happening in the time of 3.30pm we waited for a long time and asked the status he told mc was good but the small lock was broken in the clutch but we r just giving u one simple solution without changing the assembly i am adjusting the clutch with one metal bolt which...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — registration papers did not give

 dala josh on Nov 1, 2019
I have purchased ford aspire on 29/10/2019 at sanvi showroom nalgonda district and they did not give registration papers at the time of delivery and till today, even after my bank loan has sanctioned and received loan amount by sanvi showroom they did not interested to give me temporary registration papers at showroom, and i have recorded their voice call also....
Complaint comments  Read comments [1]Complaint category Car Dealers

Ford India — not happy with the clutch functionality

 smutyala on Nov 1, 2019
Hi i am ford eco sport user, purchased in the aug'18. I was facing clutch issue to my model & replaced 2 times within 10, 000 kms... Also due to this clutch issue i have started facing knee pain using this clutch which i have never faced earlier during my 9 years of driving.

I would like to bring your attention regarding on serious & common problem with ford ecosport. The clutch become quit harder and its not working properly. Within 3 months it appeared like a clutch problem to me. Later the service center called me and told me it is a clutch plate problem.

I drive...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — ford endeavour water dripping inside the car while raining

 umang chavda on Oct 30, 2019
I have purchased a Ford Endeavour Card in June 2018, whenever it rains, it started dripping the water inside the cabin and got wet all around ! I have told this to the service station people and complained about it, they said it will be ok, but again whenever it started raining water starts to enter the cabin from all around making the card wet and unable to sit and drive ! This is only a 1 year old card and still under warranty, I have complained about this in customer care of ford - they assigned the service number - [protected], but so far there is no answer from them ! For a reputed brand like...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Ford India — issue with the dealership

 Dimita Das on Oct 30, 2019
I would like to bring this to the focus on ford india, that how their dealership are creating a bad image for ford. Ford which is a renowned brand for providing safest and best built cars, however due to their poor dealership, which are providing fraudulent sales service, is hampering fords image.

I took my delivery of ford figo on october 24, 2019, from a kolkata based dealership kaikan ford. My delivery day experience was very disappointing. I felt cheated. On the day on booking the car, the sales consultant and i reached an agreement that they would provide us with a leather seat...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — clutch hard and change 2nd time..

 Prakash Dodawad on Oct 24, 2019
Hi
I also facing clutch issues 38km, 1st time i have raised complient to ford customer they are not accepting clutch issues of manufacturing they are realplying to me it's driving fault etc.. I have all mails conversation details... I have 8yrs exp..
Really bad experience of ford suppose i never to buy this ford vechical it's big mistake i made...

If any one can help what to do next action... Plz let us know......
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — car figo aspire

 Litesh kohli on Oct 23, 2019
Sir i complaint three to four times to ford dealer. But he did not resolve my problem. Sir i purchase car in the month of june last 2019 after two or three days of purchase a black smoke is continuing and in the night front mirror not in a position to see clearly so i want to resolve my problem i am not satisfied from it service. Before i purchase your car i have grand 10 sports model of hyundai car but i have no problems created...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — ford service centre- satyam ford thane west-freestyle clutch plate issue

 Nikhil Ghubade on Oct 23, 2019
Hello,
Kindly note the details of incidence of concern number[protected]
I am a surgeon by profession and was going from thane city to nashik city for emergency surgery on 20/10/2019. I left at around 8 am in the morning and crossed kasara ghat on the way by 10am, following which the car started slowing down and stopped on a turn. Me and my wife had a very narrow escape from the speeding truck coming from behind as we managed to park the car on the side. When we called up for road side assistance, the representative took there own sweet time to get the information to us after 15-20...
Complaint comments  Read comments Complaint category Car Service Centers

Harpreet Ford — my booking refund amount is not received after 19 days

 Cind23 on Oct 22, 2019
I have book ford figo on 11/09/2019 to get the delivery on the auspicious occasion of navratras but after so many followup they refused to delivery the car of my choice.
And when i go to cancel the booking and get the booking amount refund, no one is updating to me on a timely and professional manner.
Mr. Jaspal sales person occasionely picked my phone and they did not confirm to me when i get my funds.
When i call to his senior, ms. Harshita, says, i will check and confirm you accordingly. 1 week has already gone, she never updates me and now she did not pick my phone.
Today,...
Complaint comments  Read comments [1]Complaint category Car Dealers

Ford India — body leakage attended rs 4500/- charge 11/09/2019

 [email protected] on Oct 19, 2019
Without accident why are body leakage? This job pay charges rs 4500 when i servicing 11/09/2019 in your workshop palaspe panvel raigad after attended job leakage is not stopped steering wheel sound why? Change is steering rod car running 0nly 28800 km i was purschased 21 st aug 2015 no warnty of steering rod
Mh46 ap 1061 regrisation panvel raigad...
Complaint comments  Read comments Complaint category Other

Ford India — car repair & maintenance services at gsr ford, varanasi, an authorised service centre for ford cars

 Manish Ranjan Chakraborty on Oct 18, 2019
My car ford fiesta (Petrol) exi 1.4 with the number up64j8839 with engine no 7u40185 & chassis no majbxxmrjb7u40185 had trouble in excessive smoke exhaust & dicreased pick up & missing. I took it to the service centre at varanasi gsr ford on 21/08/2019. After about a month they informed me to pay rs 40, 000 for the maintenance. The engine work not done with the plea that engine is ok. But unfortunately till today my car is not in working condition. On complaining they asked me to send the car again. I am afraid they are not repairing my car but instead overbilling me. I want my car to be ok. I am...
Complaint comments  Read comments Complaint category Car Service Centers

Ford India — non replacement of tyre having bubble of newly bought ford figo

 Vikas Athe on Oct 14, 2019
Sir, i have bought new ford figo on 19th aug 2019 but right side of back tyre is damaged and bubble has come but company is refusing to change tyre and saying that it is due to impact. I want to know that apollo tyre is made for plain road? In india there is problem of road and tyre is damaged only in 2300km then why should i buy car of ford and tyre of apollo. Plz take up the issue. Vehicle no cg07bt9664...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — ford aspire dec 2018 purchased ka 04 mv 7385 tire bust

 Satish venkataswamy on Oct 11, 2019
To introduce myself satish. V had purchased above said vehicle from bangalore cauvery ford in december 2018 through care lease policy of my company (Ims health analytics services pvt ltd).

My experience with ford is not been satisfactory it’s not about dealer/service. It’s about the vehicle which i bought. Below are the issues which i have faced and currently facing.

• after my purchase of new vehicle in month of december 2018 i was travelling to chennai from bangalore mid of the road all of the sudden vehicle power off! And started after 15 mins. By then i...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Ford India — figo aspire service issue

 A.V. Vishnu on Oct 9, 2019
I had recently given my ford figo aspire (Kl 11 bc 504) for service in pps ford bangalore (Domlur). I am extremely unhappy with the service provided by them. My car had got noise issue coming from front left head lamp. After the service they assured me they have fixed the issue. Unfortunately after next day of service i was unhappy to find out the issue still exist. Due to which again i have taken my car to pps ford and in absence of adequate checking, they reported they couldn't find the issue.
I am extremely unhappy with this service provided by pps ford.
Please do the needful....
Complaint comments  Read comments Complaint category Car Service Centers

Ford — cheating by bhagat ford bathinda

 DALJEET SANDHU on Oct 8, 2019
Bought a new ford eco sport, the orignal work sheet changed by bhagat ford bathinda. A new sheet with forged sign inserted in my file.
The original commitment for body lamination and compound they made to me but know they say that this is not written on sheet so they refuse to do so. They charged some extra amount (App 5000 rs) but not refunding and not adjusting in my service charges each time they say that they will adjust in next service after getting approval from higher authority
Daljeet singh
[protected]...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — job fraud

 Eldho Kuriakose on Oct 5, 2019
My complaint is that one miss riya misra from ford pvt ltd call for job interview. She told me the hr of ford company will call me later for phone interview. One day later one mr. Adhythya called me and did the interview about half n hour. After the interview he told me that i was selected for the technical supervisor job in kochi. We talked about the job and salary pakage. Last he told me to call riya misra and do what she says. Then i called riya misra. I was recruited by an agency. She told me the offer letter send to me only after the payment. So i had to pay 1850 rupees for that angancey. I...
Complaint comments  Read comments [1]Complaint category Job & Career

Ford India — hemkund ford wazirpur industrial area delhi

 Kripa Khemani on Oct 4, 2019
This is to bring to your kind notice that we had purchased a second hand maruti car from your showroom hemkund ford wazirpur industrial area, registration no dl3c bl 9005 ma3fdeb1soo365170
However despite repeated reminders we have not been issued noc. We are stuck as this is hindering the transfer process.

Mahesh kumar
[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — fraud olx person misuse indian army photos

 firoz sm on Oct 3, 2019
I found one OLX ads for mobile phone selling. i trust that person he said he is working in Indian army send photos also. But that is fake photos he is misusing Indian army photos. he taken 4k from me I don't have any anxiety i lost my money but he is misusing Indian army photos please take action on him i will provide here all his mobile numbers. all numbers are working.

[protected] Gpay num.
[protected]
[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Ford India — ford ecosport titanium tyre problem

 raj on Oct 2, 2019
I have purchased ford ecosport titanium+ in Oct’19. The vehicle is good in most aspects except the issue of tyre burst I have faced twice. I first one happened just around 9000 km on delhi road. The tyre was bridgestone ecopia. I researched about the issue and found that I am not the only one affected due this company fault. There is a major problem with rim and tyre combination. After lots of communication with ford India and dealer, ford accepted that there was problem in the tyres fitted in my vehicle and replaced all 5 tyres with the same one stating that these are the updated and there will...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Ford India — most ford service issue - hyderabad cust no b4-ab17027

 Mario David on Oct 2, 2019
Hi,
I had given my car ford eco sport to mody ford hyderabad bowenpally service center on 30th august 2019.
Invoice number sip19c04141
Customer no b4adb17027.
Issue was pertaining to battery not charging and car not starting.
After 3 days they kept the car in the service center and asked me to change the battery although my exide battery was only 4 months new.
Yet i agreed with ford and changes my battery and fuel alternator.
Exactly after a month my car had the same exact problem and the new ford battery was totally discharged and car was not starting.
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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