Ford India Customer Care
Ford India Pvt. Ltd.
Customer satisfaction rating: 2%
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1186
COMPLAINTS

Ford India Customer Care

Ford India Pvt. Ltd.

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Address
S.P. Koil Post
Chengalpattu
Kanchipuram District
Tamil Nadu
India - 603204

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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97

Phone:
Phone:
+91 44 2455 1500  (Corp. Office South)
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+91 22 6702 4300  (Corp. Office West)
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+91 12 4387 3001  (Corp. Office North)
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+91 33 6454 0374  (Corp. Office East)
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+91 44 6740 3333  (Corp. Office)
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Additional info
Corporate Office - North
3rd Floor, Building 10 C, DLF Cyber City, DLF Phase 2, Gurgaon - 122002
Tel: +91 12 4387 3001
Fax: +91 12 4387 3999

Regional Office - West
301, Central Plaza, CST Road, Kalina, Santacruz (E), Mumbai - 400098
Tel: +91 22 6702 4300
Fax: +91 22 6702 4305

Regional Office - South
Block - 1B, 1st Floor, Rmz Millenia Business Park, 143, Dr Mgr Road, North Veeranam Salai, Perungudi, Chennai - 600096
Tel: +91 44 2455 1500
Fax: +91 44 2455 9965

Regional Office - East
6th Floor, Unit # D2, Aakash Tower, 781 Anandpur, Kolkata - 700107
Tel: +91 33 6454 0374

View More Information...

Customer satisfaction rating
2%
Complaints
1186
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Ford India related photos (120)

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Ford India Complaints & Reviews

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Ford India — car delivery very poor

 Vivek kr.jaiswal on Mar 23, 2019
Mai Vivek kumar jaiswal.Meri Car ki No hai-BR01CZ 4864. Meri car Arna Ford Muzffarpur m Dated-23/02/2019 ko diya hu...meri car ka prblm ko thik kr k aaj tk mujhe ni mila. Mai kbi ni socha tha ki Ford ki service etni kharb hai. Mai apke service se satisfaied ni hu.mai presan ho kr k aaj complain kr rha hu...

Aapke es service se mai kvi ford ka car na lunga na ksi v log ya customer ko bolunga...ford ki service achi ni hai......
Complaint comments  Read comments Complaint category Car Dealers

Ford India — major loss service delay along with recurrence of engine problems within 20 kms of run after service

 Rahul Chakravarty on Mar 9, 2019
I have been driving ford figo for last few years and met an accident this december (No legal issues as both parties agreed out of court). The estimated cost was told to me was around 1, 60, 000 rs. And as i had tata aig nil depreciation cover, i agreed. My car stayed there in the agency for around 2 months though they promised me 4-5 weeks. Last one week they kept telling me that they were doing engine check up so that i don't face any problem later. I had to pay around 15, 000 from my pocket (Rest was covered in insurance). After driving 3-4 days itself, my car stopped suddenly and i was told that...
Complaint comments  Read comments [1]Complaint category Car Dealers

Ford India — fraud by vikas patel by activa

 shorya singh on Mar 8, 2019
Indian Army — fraud by vikas patel by activa

malviya nagar, Jaipur, Jaipur District, Rajasthan,

My name is itisha maheshwari, yesterday a fraud guy cheated me for 7000 rupee. He was selling his honda activa which total costing me 14000 rupee and he gave me his details and phograph and i have recordings also. He was saying he is in jaisalmer and his activa is from punjab RTO no. Registered. He promised me to to deliver activa at my home by 6 7 pm in evng, after that i have, bola ki hum army oficer hai border pr ap logo k liye mrte rahete hai or ap bhrosa nhi kr skte...
Complaint comments  Read comments Complaint category Online Dating Services

Ford India — ford ecosport engine oil consumption problem [Resolved]

 Gurshpinder on Mar 6, 2019
I am ford ecosport, i all services after every 10000km from ford services stations regularily.
After 85000, it blink red oil light after 5000km on last service, and visit to ford service station and the services manager said that it is now rebuild engine that costs 150000lakh cost,
I want to ask ford that is ihis a suv which gives engine rebuild after 80000 km.
It is a 420 fraud with all customers if a suv going after 80000km.
Not a suv even a normal 4-5lakh car engine works more than this.
It is request to ford please do the solution for my car, otherwise we...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

Ford India — service related

 nidhi_singh on Mar 5, 2019
Dear nodal desk

This has been second instance with me in regards to service and reponse from the service center located at vapi gidc area. First was lathargic response while i had claimed my insurance, second is, where i had given for service but apparently it never came back with my keychain and when i inquired (Agreed it is just a keychain missing) they counldnt trace : the question is if a key chain is not traceable can i trust ford dealer that they are not replacing my spare parts with old ones? After paying 6_7k for srvice if i am not getting that service satisfaction i think...
Complaint comments  Read comments Complaint category Other

Ford India — ecosport complaint for ac compressor

 Ratnakumar Ck on Mar 1, 2019
Dear sir
My eco sport kl-7/ch-6483 purchased from 2 ears back and running nearly 40 thousand km, now the ac compressor is complaint the service persons are advised to replacement why the 40 thousand running vehicle ac compressor replacement, its replacement that done only free of cost, please advice to your dealer malaylam ford at cochin for further
Ratnakumar ck
[protected]...
Complaint comments  Read comments Complaint category Insurance

Ford India — poor service by ford dealer, leads to more problems rather to drive smoothly.

 Rajeev shrimali on Feb 25, 2019
I gave my ford fiesta (Rj06ca 7893) car to ks ford udaipur for servicing recently on 1st feb.. Car was in perfect condition before servicing and later immediately after service, it started intermittent stopping issues with engine temp started rising. It was reported immediately to ks ford udaipur and get car back to dealer service centre. It was observed that there is no coolant and likely car was handover without coolant. Water topped up and asked me to visit again after 2-3 days for through check-up. Once turned up for through check up, it was told to me that engine gasket damaged and engine block...
Complaint comments  Read comments [1]Complaint category Car Dealers

Ford India — ford ecosport titanium plus

 Vikramaddy on Feb 20, 2019
I've been having a very hard time from the day our car was delivered and first instance was with the invoice date and somehow ford came up with some excuse and made us literally unhappy on the day the car was delivered and now the new issue is that the 60:40 flip fold rear seat feature which should be available in the ford ecosport titanium plus variant is missing and availability of the feature is clearly mentioned in the user manual and the brochure which is updated on the ford website. When we had a demo all the features were explained to us very clearly and they said there will be no change...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — cheating at malayalam ford vyttila

 Thomasvarghese on Feb 6, 2019
Good day sir,
I am mv thomas an ex defence personnel. My ford ecosport titanium, which
Purchased from malayalam ford, kochi in nov 2013. (Kl 42 h 7722) all the periodical service and repairs done by malayalam ford only. As my car effected by flooding in aug 2018, i contacted malayalam ford for repair. It was flooded just up to dash board. They took the vehicle to the service centre in august last 2018. I submitted the rc and insurance paper to the service centre. They told me that, all the insurance formalities will be done by them. After few days, when i enquired about the estimated...
Complaint comments  Read comments Complaint category Car Service Centers

Ford India — mileage, mileage display meter and service issue

 opm74 on Feb 5, 2019
मैंने कार DL3CCN8191 March 18 मे रिद्धि फोर्ड, मथुरा रोड, दिल्ली से खरीदी थी, तब से मेरी कार mileage ओर कार मे सही mileage नही दिखाती थी।। इस बारे मे कई बार मैंने रिधि फोर्ड मैं बात की ओर हर बार यह कह कर बात तो टाल देते की आप की कार की दूसरी सर्विस मैं सब ठीक हो...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Ford India — problem from v go ford faridabad

 AmitmdDogra on Feb 1, 2019
I purchased ford aspire from v go ford faridabad on dated[protected].
After following up with them for last 90 days or so for my registration number i am still waiting for my registration number to be provided to me.
I am not getting any proper responce from the dealer.
When i checked the status from the faridabad authority about the same. I have come to know that my papers are still not sent for registration purpose to the concerned authority.
I think it is my mistake to first time trusting the ford for purchasing the vehicle. Never ever faced any problem during...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — ford engine fuel injector failure

 Albert Valan on Jan 26, 2019
Yes me also suffering same problem, the mechanic is saying 2 injectors are
Inject more pressure, so u replace the two injectors. One injector costs rs 18000. I am shocked hearing that. And then i search in google, this complaint is usual in ford figo and fiesta

If you want a new car please purchase swift or etios.

Can you help me how to register consumer complaint...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — faulty cng fitted ford figo car sold to me cleverly without checking its condition, even when ford doesn't recommend cng in their cars.

 ishan deep saxena on Jan 23, 2019
I bought ford figo from harpreet ford moti nagar delhi 5 months back. It was told to me that the car is in perfect condition. I am facing issue from week one till now. I have spent more than 50 thousand and now the car has serious issue. Its at the workshop and the service manager has given me a bill more than 30 thousand. They are not able to find and resolve the isaue. I have visited 5 times to the workshop and the issue still persists. They just make huge bills by replacing the part which are not even required.

I want the company either to resolve the issue at its own cost since...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — bonnet lock broken automatically while driving

 chetan singh Gaur on Jan 21, 2019
Dear team,
This mail is to register a complain against the product thats used by ford yesterday i was travelling from udaipur to jaipur all of a sudden bonut lock broke and due to air pressure came on the wind sheild glass. By the grace of good no one was injured kindly contact me and work on the issue why it happend.
Its a humble request once again to meet do the need ful.

Mob: [protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Ford India — wrong sale - to 1st time buyer from ford vehicle

 Pratap Patro on Jan 20, 2019
I am pratap kumar patro from sambalpur, in the month of december 2018 i got to know that ford freestyle is very good vehicle in comparison to other vehicles in this segment,

In the 2nd weak of dec 2018, i had called veda ford and asked for test drive, unfortunate they provided on 7th jan 2019, after that i asked your team to kindly provide the mail confirmation so that i can give you a booking amount over the cheque, on 11th jan 2019 i booked the car with an amount of 10k (Cheque no - 000022) for freestyle titanium + with 2019 model for my daughter's birthday 23rd jan,
Complaint comments  Read comments Complaint category Car Dealers

Ford India — ac fan do not stop even after 1 hour

 jaganmohan123 on Jan 15, 2019
Dear team,

I have purchased ford figo aspire on december 12th 2018 from lakshmi ford in guntur it is my first car but after 30 days i had a problem with my engine turbo fan which does not stop even after the ac is switched off. I had contacted on jan 11 2019 regarding this. The manager and the service team have looked on this issue but has not confirmed what exactly the problem is and when asked about when it will be getting resolved there is no answer from them nor the gm of the ford team. It's been 4 days since the car has been at the dealer ship but there is no ert. This is worst...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — new endeavours wheel nuts issue

 K Sita Rama Raju on Jan 14, 2019
Today i went for 30k service to dhruvan ford, chennai. As i have observed that my spanner provided by ford along with my is not fitting to my wheel nuts during alingment. I informed the same to service adviser. After talking to some people in the service shop informed me that it does not come under warrany and the parts are not available.
I got to know about the issue from teambhp, 4 months back where all the nut were replaced for free under warrany and thus i felt extremely happy for buying ford vehicle. But today i came for 30k service from 600 km to chennai and heard from service people...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ford India — not good service nashik branch

 Ashish Shirbhate on Jan 12, 2019
Today i went to moharir ford nashik their i had given my car for servicing the actual problem was it was waving to the left side and also vibrating but even after the alignment the issue remains the same and now the problem is grown more it started more vibrating and not moving in a straight or wanted direction. So please kindly take some action against it and ask them to provide good service...
Complaint comments  Read comments Complaint category Car Service Centers

Ford India — making mistake in rc book for bank hypothecation.till not received revised rc book after almost 5 month

 Ntini prajapati on Jan 12, 2019
Dear sir

We are buying ford figo aspire at sabarmati ford, ahmedabad, gujarat india
We are pay all payment and loan make from bob,
We are submitted hypotification latter to ford, but in insurance copy and rc book not mention hypothification,
We complain for that to ford, but since last 3 month all staff bottom to top make fool to us, till date not take any action.
I am very suffred with bank due to not hypothification in rc book, bank pressuries to us and also tell us for loan cancelation.
So i submitted rc book before 3 month for revised but till...
Complaint comments  Read comments Complaint category Car Dealers

Ford India — I am complaining for number plates

 b_lpatel on Jan 11, 2019
I am by ford ecosport titanium+ from sabarmati ford (West side cars pvt. Ltd) ahmedabad, gujarat, india my car chassis no majaxxmrkajp65901 i got delivery at 23nov 2018, and rto registration done i got sms from rto for number allotment, but number plates fitments not done it is very long time no call form dealer side, i am suffering from traffic police harassment,
Please do need full urgently....
Complaint comments  Read comments Complaint category Car Dealers

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