Skoda India Complaints & Reviews

SUBJECT: ACCIDENTED OR REPAINTED CAR SALE TO CUSTOMER

My Self Nagavendra singh s/o Sh. Laxman singh, residence of Pawan Colony, By pass road dharuhera, Rewari, Haryana, 123106

I have bought SKODA RAPID AMBITION 1.0 MATTE FINISH AUTOMATIC Car on dated 09 February from MASYY CARS PVT LTD ( SHOP NO. 38 UPPER GROUND FLOOR DT MEGA MALL DLF GOLF COURSE ROAD, GURGAON HARYANA PIN CODE -122002

Some accessories left At the time of Delivery, which are said to be given later in 3-4 days, and I’m waiting for delivery from 10 am morning to evening 7 pm car delivered at 7 pm evening, so I can’t checking of car at the time of delivery, This is not a big issue,

After this delivery I drive My car and facing left side front door glass issue, Left side glass is slow down, & slow up, & stuck in middle and i update to team of MASYY CARS PVT LTD, next two days I am going to showroom, but he put some oil in left side door and said this will fix in 3-4 days but this problem not resolved, that time this problem is regularly Left side glass is slow down, & slow up, & stuck in middle.

These are common problems so I went to a nearby showroom to cross check the problem, then we found the Fraud which was done by MASYY CARS PVT LTD.

That the Left side of the car accidented and body is repainted, and no one told me about this fraud from MASYY CARS PVT LTD.

I have hire a legal advisor for this entire case, if MASYY CARS PVT LTD not accept this fraud, we will go for legal, so dear Md, ceo, MH, please look into this,

And Immediate replace this car with a new car plus compunctions within 3 days.

All extra expenses will be bear by MASYY CARS PVT LTD or Skoda India, otherwise I will see you in Legal.

If any One wants to visit for check the car, I am available in our Factor/office and address is below

After this fraud am not go to MASYY CARS PVT LTD showroom for any query, Skoda team comes here to resolve issue, i don’t know how?

Sir we are attached of some Photos and Videos and at the time

Hi Team,

I have booked the Skoda Rapid Style MT on Dec 6, 2021 via Skoda's online portal.

After the booking Skoda confirms my Order by phone call.

Since then, Am not getting any proper response from the dealer or from Skoda India. I tried to call back and discussed the situation with the person from Skoda's customer care.

Am waiting for the delivery. Kindly assist me to join the Skoda family

Booking Details:
Date & Time of booking:[protected]:35:46
Transaction Reference ID: WHMP[protected]
Customer Name: PRABHUPRAKASH N
PAN: BYVPP1522J
Mobile No: [protected]
Variant: STYLE
Colour: CANDY WHITE
Dealer: SGA Cars India Pvt Ltd - Mettupalayam road
Location: COIMBATORE
Booking ID: 347500

Thank you,
Prabhu

I own a Skoda Superb - my car is nearly 6 years old and has clocked ~65000 Kms - I have got the car regularly serviced.

Last week - I was driving the car (with my school going son on the back seat) at around 60KPH and suddenly the car stopped accelerating ( as it it is in neutral) - I pressed the accelerator and no drive power at all. The car started to slow on it own - and cars behind me honking.

Luckily, I...

This device not worth more than 5000 rupees. It just a china made Android tablet. It doesn't have a Android auto or apple car play. It never connect to phone in anyway. No name when getting call. Map is the worst thing. We have to open the app in the device and type location on that stupid keyboard. Previous model infortainment connect perfectly. When we put the map on phone it automatically comes on the screen automatically. But this one...

Hello sir/madam

We had booked the Skoda Kushaq on 31st December 2022 at Priority Skoda, South Goa.
Due to some reasons we had to cancel the booking and at the time of booking we were promised 100% refund on the booking. It’s been 15 days since the booking was cancelled and the skoda officials are not ready to do the refund. They have been ignoring calls and messages.
I don’t think this is the kind...

Dear sir
I am from tamilnadu krishnagiri dt
Uthangarai... I bought a new skoda kushaq on hosur showroom. Delivered in December 24.both side front and back suspensions are week.i decided to take my vehicle in salem showroom.they are drive to test my vehicle.. Then they said suspension totally perfect. But i feel bad to drive even 10km speed aslo what can i do.. Even i have toyota crysta and creta.. Creta 3 years old but still i feel good..but totally i disappointed this skoda kushaq. Plz. Plz kindly rectified my problems...

In September 2016 (odo reading-60, 000 kms), my car skoda rapid broke down for the first time during a travel. We immediately contacted our dealer SGA Å KODA Coimbatore for clarification. we were asked to drive to the service center ourselves in 20 kmph speed all the way. After diagnosis, we were told one of the fuel injectors has to be replaced which costs 25, 000 INR. We were shocked to see a fuel injector from Å koda wearing off in just 4 years. Although We always had maintained and ensured we use high quality fuel all the time. We proceeded with the replacement and that was injector#4.

In November 2016, our car broke down for the second time during a travel again and we encountered the same issue and we were pretty sure it's again the injector fault. The replacement was processed through Å koda good will category and it was free of cost and that was injector#2.

In September 2017, same issue was encountered during a travel and we were asked to send the car through a flat bed recovery crane(cost Rs.4500 was beared by myself) to the service center And it was diagnosed as injector failure again.
That was injector#1.

In March 2020, same issue was encountered and as usual I sent my car to the service centre in a flat bed recovery crane( cost Rs.4500 was beared by myself) And it was diagnosed as injector failure.That was injector#3.

In October 2021, same issue was encountered and if was again injector failure and it was paid replacement again and that was injector#1.

In December 2021, (odo reading- 1, 10, 000 kms) same issue was encountered and same was replaced under parts warranty and it's injector#3.

Summing up the order of injector failures in span of 50, 000 kms/5 years,

Injector #4
Injector #2
Injector #1
Injector #3
Injector #1
Injector #3.

I have periodically serviced my car Every 15, 000 kms in Å koda authorised service for the past 9 years and 9 months of ownership.I have replaced all the necessary and mandatory parts at regular intervals which are completely available in the service database.

I have spent my hard earned money and time for this issue 6 times without raising the concern to Å KODA AUTO Volkswagen India Pvt. Ltd. Notably, I have never received the worn out injectors which were diagnosed to be faulty from my car not even once in these 6 incidents from Å koda. I have just received the bill copies and soft copies of the job cards. I seriously doubt whether they have swapped with old used injectors and trying to cheat customers with this repetitive failure.

my car is in service center for past 25 days without the issue being unresolved. they have never told me the root cause for the failure or what type of failure it is whether electrical or mechanical.

Skoda India always tries to save the business not their reputation like other japanese brands.

One of my relative had purchased a newly Skoda kushaq on last Sunday from dealer named Durgesh motors pvt.ltd.
Unfortunately there was some technical issue on fuse box and short circuit in chamber.
Since then the newly bought car is with dealer and they are not able to identify the problem.
My request to exchange a new car.

I have bought Å koda kushaq and company is saying milage of 17k/l but i have driven it 7000 km but the milage is coming to 8 to 10 k/l and i have sent the car for same issue for 4 times in service centre but the problem is not till solved.

My Skoda rapid diesel AT is just 42000km and have cool and engine signal on the run in highway, I stopped and towed the vehicle to Tafe access as it was not much far from there. They are saying it’s injector failure and I don’t think a injector fails at 42000km, of it does it s manufacturing fault and case for recall. I ran vehicles for 100000km but never had to change injectors at all.

Yesterday I gave my car for service, and today I received the car after serving, I found the problem in front door glass besides driver side which was okay before serving and I found malfunctioning who is responsible for that?. After serving of car your company person is not checking properly all functions of car and the costomer has to suffer a lot. One person from your company came to my place for solving the problem but he couldn't solve the problem and told me that I have to take this car in the workshop and the workshop is about 15 kilometres away from my place so the petrol which will burn is of whom? Inconvenience caused to me who will pay for that. It's your negligence and you have to bear all these. Very bad experience.

Hello,

I failing to maintain details of vehicle i.e Reg number etc.
But I'm sure it was a 'test drive demo car, Model : kushaq skoda white colour.

This incident happens near bhumkar Nagar bridge, beside drum bet restro, Narhe-Ambegaon road.

Senario, it was traffic near bhumkar nagar bridge, & test demo person was literally irritating & provokeing people's with continues Horn .
Even they were teasing, provokeing and making a lady who was beside them.
There were teasing that girl & laughing like rowdyism and shameless.

Kindly investigate and take some action against it,
This very serious incident happened in front of me.
I don't know from how long this things happening.

As responsible citizen I shared you.

Thanks & Regards.

ABout SKod Rapid, 2014 make

I got the sensors changed just last month and again the ABS light started showing in dashboard

I am really worried because every time it is around 4000 rs

Can you please help me here...

I purchased this car on 2012, from now, almost on every 10k to 20k KM, Injection Unit (Fuel injector) is going to failed and i have to replace it and have to pay 24, 000 INR per unit.

Injection Unit is failed in my car four time and it is highly safety concern as well that it is failed on car speed around 100 KM/Hour and suddenly it's break the speed and push back the car behind.
Two to three times, i saved myself and my family by heavy accident due to this Injection Unit failed.

It is company fault that this kind of heavy price unit is failed on every 10 or 20k KM. Skoda Rapid is premier car and Customer paying good price for the quality equipment.
Customer can't pay 24, 000 for the Injection Unit on every 10 to 20k KM. It is the company fault that this Unit is failing after every short of KM running.

Many times, i had complaint to the service center, but they are not serious about this matter, they are just interested take money and replace it.
They are not serious about customer and their family life, that by this Company car fault, we got accident.

I purchased this car on 2012, from now, almost on every 10 to 20 KM, Injection Unit (Fuel injector) is going to failed and i have to replace it and have to pay 24, 000 INR per unit.

Injection Unit is failed in my car four time and it is highly safety concern as well that it is failed on car speed around 100 KM/Hour and suddenly it's break the speed and push back the car behind.
Two to three times, i saved myself and...

My car running is 9707 kms now and my car steering vibrates while braking. When complained about the same, service department at the dealer is advising to change the front discs as they are worn out. Usually discs should last longer. These discs are not covered under warranty as they claim them as wear & tear parts. Why the company has fitted such poor quality parts? It’s a matter of safety of passengers. This issue is observed after first free service (25-Sep-2021) at 8779 kms. During service it was not brought to notice about brake discs worn out. Suddenly in 1000 kms how will they wear out?

I have a 2013 Skoda Rapid Diesel car with 1.5 Lacs kilometres driven which was perfect until 6 months back the glow plug indication came up with some injector fault as they explained in the SGA CARS Coimbatore service center.. I request you to change the injector free of cost for the privilege of being a Skoda customer for past 9 years

MH14HW0696 car noise issue not resolved since 2 years.Extremely poor service by akoya Skoda Baner

I own a Skoda Rapid 1.5 TDI, 2018 model.- Registration No: GA 04 E 3568.

In June 2020, My car started showing ABS sensor Warning- I reported the matter to local Dealer Priority Auto, after examining the car they said the sensors have malfunctioned, and that the spares are not available.- It is ok to drive the car still.
I continued to drive the car, and also follow up- Sensors were not arranged for next 2 months. Frustrated I escalated the matter to SKODA Customer Car, then someone woke up and they made arrangements to replace the sensors, and finally the sensors were replaced in Nov 2020. Till then I was forced to drive the car without this "so called" safety feature of the Car.
This year in Sep 2021, my car again started showing ABS warning. So I reported the same to the dealer- Again the same answer like previous incident- Spares are not available, it is OK to drive the Car.
This time though, within couple of weeks, I started seeing some more warnings on the dash board- Power Steering was not operating properly, Braking was very poor, and Pick dropped significantly.
I reported the issues to dealer- they gave me an appointment after 10 days saying they did not have a slot.
On 4th October I took the Car to dealer's workshop which is 45 kms away from my house. After examining the car- they said there was a leakage in the coolant pump, which would need a replacement. and since the Car was under warranty they would require 2 weeks to complete the formalities, after that the part would be dispatched and replaced. They asked me to keep the vehicle in their workshop- no stand by car was provided to me as they did not have one!
After 3-4 days of follow up as I was not getting a satisfactory response from the dealer, I wrote to SKODA Customer Care- They responded with a standard sugar coated email- But no concrete actions. This time though they asked the dealer to provide me a standby Car- I couldn't collect the same as I did not have anything to commute!

Since last 2 weeks, I am continuously following to understand the status- Dealer does not have a clear date of completing the repairs, and Customer Service team chooses to avoid my calls/emails.

Its almost 15 days now my Car is under break down, and I do not know when it will be repaired.

Few Points to note:

1) It is a know fact that all Skoda cars are prone to ABS sensor failures in monsoon. Why they do not make necessary stocking arrangements for the replacement? Why Customers are forced to drive the cars without ABS utility in case of these failures?

2) Why the break downs under Warranty not attended with utmost care and Speed? Why Customers have to wait for 3-4 weeks for simple spare replacements only because the Internal warranty process of SKODA is so tedious?

3) SKODA Customer Service team is extremely poor when it comes to resolving Customer Complaints in a timely manner. Secondly they do not provided any escalation to next level!

Its a very frustrating experience to own a SKODA car in India due to their 1) very poor Customer Service 2) timely availability of Warranty spares 3) Delays in attending Warranty Issues.

I am not sure- writing to this forum will solve my problem- But at least it will spread awareness!

Hi Team, I bought a new skoda Rapid few weeks back, I have steering issue, even on normal roads and highways my steering is trembling.

2. When I stop at signals my I can sense car shaking.

3. When I apply brakes at 70~80 speed, I can clearly listen disc pads noise.

Request you to please address my issue at the earliest. I drove just 650 kms and before reaching driving of 100kms I have shown the issues to PPS motors Hyderabad.

Details: WPN number (TMBBRFNA6MG015506)
Contact Number : [protected]
[protected]