Skrill — Payment missing

Address:	Surat, Gujarat, 395007
Website:	www.skrill.com/en

My user id is registered with neha.[protected]@gmail.com

I placed a request to withdraw my amount of INR6704.
Skrill says they sent to the bank, and then they said they do not allow third party transaction.
Later they said that they have not received the refund from Bank.
The bank though said that the transaction id itself is wrong.
Skrill is not at all cooperating.
This is really frustrating.