SkyKing — Delayed service

The parcel was handed over to skyking courier service on 22nd June 2020 in Kolkata and the packaging was very good infact the address was also mentioned properly and it was supposed to reach Giridih but 18 days have passed and the parcel is still undelivered till 9th July 2020. It hardly takes 2-3 days for a parcel to reach Giridih from Kolkata. When I contacted the respective team they said the relevant information is missing from the parcel like name address etc and they asked me to send the details over whatsapp. I did the same but still there is no status update regarding it. I am highly disappointed to see such a careless service of skyking where I am waiting since 18 days.