SkyKing — Delivery order no.[protected] denying to deliver

My Delivery order no.[protected] has reached from Delhi to Hyderabad on 05-Apr-2022 and now the Hyderabad branch people denying to deliver my address so i said to deliver to my office banjara hills or else any near my address, so she said they will deliver to office location but not giving the time, she does not have common sense any office will work according a normal time upto 5pm. So how can i take beyond my office time when she wants to deliver after 5pm.
Will you please concern your team regarding this issues and please respect the customers and communicate will be in polite manners, you are giving the service.