SkyKing — Parcel is not delivered

Address:

Jalandhar

My parcel no[protected] is in Jalandhar branch of skyking courier from 16th July but they have yet not delivered it, I am not able to track it on their website aswell because it's showing that no tracking status available, hence I called the Jalandhar branch, a very unprofessional lady spoke with me and she is asking stupid questions like what was the Weight of the parcel, who came to submit the parcel and more stupid questions like that, when I asked her that when I have already given consignment no why is she asking such stupid questions, so she replied that jo aadmi ne courier Diya usko call Karne Bola, she was very rude, arrogant and unprofessional, hence I would like to complaint against her and skyking courier for misplacing my courier.and also would like to complaint against the branch manager Rakesh Mahajan