SkyKing — Parcel not receive in time

Address:

DELHI AND GUWAHATI

One pacel booked for Guwahati from Delhi vide consignment number[protected] on 07/10/2020 which was not entry on that day and the staff of Skyking Delhi inform us us the parcel send by off-road but the same was entry in system on 08/10/2020 at about 9pm and booked for Guwahati at about 10:30pm which may be received on 09/10/2020 . But the Skyking Guwahati didn't receive the same on 09/10/2020 . As a customer I am suffering more problems because I come from Morigaon District for receive the parcel with hire vehicle but not found the parcel .
Please look into this matter and ask to the Greater Kailash Delhi Skyking that why they informed us on 07/10/2020 that parcel send by off-road, why they entry the consignment number in the next day, why they did not send the parcel in the day of booked for Guwahati hub ?