Sleepycat Mattress — Hybrid Latex mattress

Address: Pune

Website: Sleepycat

Before purchasing this product, I visited a Pepperfry showroom nearby and found the Sleepycat Hybrid Latex mattress, which met my requirements satisfactorily. However, I later found the same mattress listed on Flipkart at a better price and decided to order it from there. Upon receipt, I discovered that the mattress was not as described; it was 5.5 inches thick instead of the advertised 6 inches, and the firmness level was significantly softer than stated. I requested a return for this incorrect/wrong product. Flipkart sent a technician for a quality check before processing the return. But the technician Mohasin Shaikh refused to accept it, claiming that Flipkart itself ask us to reject return & does not accept returns for this product dismissing the size discrepancy as a minor issue. I am shocked by this response. They both flipkart & seller doing fraud.