Slice — Paid my emi but not reflected and they are calling again and say pay the money or we will visit home

Address:	747, Pooja Building, 80ft Road, 4th Block, Koramangala Bangalore - 560034
Website:	www.sliceit.com

Im literally tensioned and unable to concerate on other thing due to this this is full harasament i think need to die in some cases

I have an issue kindly check it and take it an serious action or we need to give any other complaint.
I have not paid my EMI from July month due to health issues and i was getting a call from slice both system generated call and executive calls also but my father said will be paying so on so date on that day they have called and said sending a link and pay to it unfortunately we missed that and again we called to them they have not taken it and next day it self by August 12 th filed officer has visited to our house but they did not intimate any information that we are visiting about collection after taking with my parents We paid an amount of 10700 on that day only we said that we will be paying in app they said that we are from field agencies by collecting cash we will be getting someone comission from this and i[censored] pay in app u will be having an extra late fee also by paying cash we will be updating to them as soon as possible and we will update for September month also and
His name is pranai they have bought all my documents of aadhar, Pan, and my slice transactions also at what the dates have paid and at what date I have took money everything they have showed there id card that we are from agency and from tirupati and even they said by collecting cash only we will be getting a comission from this and we will be updating you as soon as possible and they have took my signature in a paper i asked them why need to do signature they said that we have collected so on so amount right for that we need a signature that you have paid an amount of 10700 rupees by cash to us.even I have mailed on that day it self to slice that a field officer has visited and we have paid an amount to them by cash only but there is no response from that and again today I'm getting a mail that a field officer will be visiting you soon.
I request you to check once again about this and resolve as soon as possible that kindly note that I didn't get any updates even in my slice account also .we said that we will be clear everything and closing the account also they even collected my slice card also but I didn't say any pin number to them .
Kindly check this and take it as an serious action that we have paid and getting messages and calls as not paid then we have to move on with an further action again from our side .again today I got an email that a field officer will be visiting you soon.
Before any intimation they have visited before and this time also why they should visit again even we paid the amount right again why they have to visit again can we know that .
Thanking you and need a quick response from you i wish we will be getting a reply soon i have called to slice customer also they said that to mail in detail again I'm mailing this in detail i request you to check it and resolve it as soon as possible.
Again any filed officer visits means my parents said that already paid then again why they have to visit and they said that will be complaint against them.

Thanking you..
Request u soon response..
today again field officer called me again what should i do say now