Slicepay — Money disbursed but amount not recieved and I'm paying the money

I have taken a loan from slice on 17 Feb amount got deducted but never refunded to my account and I'm paying the amount and intrest as well everytime I contact slice some fellow suheal says we have given it to respective team and it take s some time it's been 1.5 months that nothing has been done and I have already paid the amount