Slicepay — Withdrawal not credited and CIBIL not updated

I email ([protected]@gmail.com) have made a withdrawal transaction and after waiting for more than 7 days it is still not credited to my account. Also, since Slice is not a credit line now, I need Slice to report the CIBIL that the account is closed. If this is not possible please provide me with RBI grievance link as I am unable to find Slice or SBM bank under ppi.