[Resolved] Smartlink Network Systems — Very slow internet speed and fraud customer care

Paras Chaturvedi

from Mumbai, Maharashtra

Jun 5, 2017

Address: Mumbai City, Maharashtra, 400072

Website: www.smartlinkbroadband.com

I was using their service @ 4 mbps, but after few months speed got very poor, so when i contacted their customer service, they suggested me to get high speed broadband (50mbps) service, for which they charged 6000 rs (For 6 months), but later speed got poorer and when we called customer service, they never responded properly, most of the times they blindly lie (Like their technician is on the way or they are doing something) and from last 2 weeks they disconnect internet at 11 pm to 8am. I don't understand what to do, and to whom should i complaint.

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Jul 8, 2017

Complaint marked as Resolved

Smartlink Network Systems customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

Smartlink Network Systems Customer Care's response With reference to the above complaint, we would like to inform you that Smartlink Network Systems Ltd. is a different company and the complaint is possibly meant for "SmartLink Broadband Services Pvt Ltd". Smartlink Network Systems Ltd. do not provide internet services. We are responding as a concern to the query so that the complaint reaches the correct recipient. We would recommend you to kindly make the necessary changes in the system and unlink Smarlink Systems Network Limited from the complaint.

As a goodwill, please find the concerned company details:
Company Name : SmartLink Broadband Services Pvt Ltd
Website: http://www.smartlinkbroadband.com/