Dear Snapmint Support Team,
My name is Amlesh Chakraborty, and I am writing to lodge a formal complaint regarding a payment issue related to my recent transaction through Snapmint.
On[protected], I made a payment of ₹2171 through Snapmint for purchasing a Flo Mattress. The amount has been successfully deducted, but I have not received any order confirmation, voucher, or communication from your side.
Details of the Issue
Payment Amount: ₹2171
Product: Flo Mattress (via Snapmint EMI option)
Payment Status: Successfully Debited
Order ID / Transaction ID:[protected]
Registered Mobile Number: [protected]
Registered Email: [protected]@gmail.com
Problems Faced
No order confirmation from either Snapmint or Flo Mattress.
No email or SMS received regarding the status.
Your customer support has a history of non-responsiveness according to many complaints online. [trustdeals.co.in]
This delay is creating stress as my EMI cycle may start without receiving the product.
Request for Immediate Action
I kindly request you to:
Verify my payment and confirm my order immediately.
Provide the correct order ID / voucher.
Ensure that the EMI does not begin unless the product is officially confirmed and delivered.
Contact me at the earliest with a clear resolution.
If I do not receive a response within 48 hours, I will be compelled to escalate the matter to:
Consumer Helpline
RBI Digital Lending Grievance Portal
Social media escalation along with transaction details
I expect prompt assistance and a resolution at the earliest.
Regards,
Amlesh Chakraborty
Mobile Number- [protected]
Email ID- [protected]@gmail.com
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