Snehanjali Electronics — defective product and pathetic customer service

Address:

Silver Park, Mira-Bhayender Road, Mira Road East, Mumbai City, Maharashtra, 401107

I purchased a refrigerator last night only because I wanted the delivery today. I agreed to buy a product that was on display and which was also above my budget of 25k.
We all checked the product before agreeing for a display piece, it was perfect, scratch less and good to use.
To receive the product I had to take an off from work, could not go out with family on my festival.
To my surprise when I received the goods it was damaged and not as expected. Hence had to return it.
When I spoke to the showroom person he said they will deliver another same piece only after 2 days or I can come and select another model.
The whole purpose of buying a product out of my budget and bigger in size was lost.
I asked if I select another model of lower range will I get the refund back, I was told that cannot happen and I'll have to buy some thing of same range or higher and pay the difference.
My question is... why do I pay difference if I can't get refund?
Why should I go for an expensive product now when my purpose is not served?
Why the customer is treated in such a manner that they feel cheated & helpless?
Do you think I will ever come back to your shop ever again with such a disgraceful and unempathetic Service?