Snehanjali Electronics — selling dagi pieces

Address:

400095

Dear snehanjali,

Visited date:- 08/06/2018.
Visited time:- 12:45 pm.

I myself afzal shaikh is your buyer customer from your malvani branch. I had already purchased 2 washing machine from your same branch of cost rs26000/-and now i had gone to purchase d fridge for my shop purpose of price rs 25000/-. As i am spending 25000/-i can demand for a new piece why should i take a daagi piece if i am spending rs 25000/-.

But this time i was very disappointed by the service given by the sales staff over there as i am a customer i had asked for a fresh piece of d fridge but the staff told me that we doesnt have a fresh piece and there was a pen mark and scraches and marks on that d fridge.

The comment given by your staff is "sir humlog ne thodi na use kiya hai aap galat kar rahe aapko ye he piece milaga lena hai to lo warna aap ki marzi" starting he had commeted me that you will get a fresh piece which ever you select even the store manager had not solved the problem even he had told the same statement what staff had told. I had came with my mom and they both were rude in behaviour as they dont have the sense how to talk with a customer.

This is not the first time i am buying from your store and i wanted a strick action to be taken by branch head against that staff and manager if not then see what i will do. Please update me what action you are suppose to take. Please find the attached manager and d fridge pics for your refrence.

I had alredy send a mail with 2 remiders at [protected]@snehanjali.in but yet now we dont get any reply.

"waiting for your revert"

Regards,
Afzal shaikh,