Snogtrend — money deducted but product not delivered

I have ordered a set of handbags for free but paid the shipping charge of rs 299 to www.snogtrend.com. i neither received the product nor any mails regarding the product delivery. I didn't note down the order number or reference number given by cc avenue but i do have the order number given by snogtrend. It is #5154. I want my money to be refunded to my account. So kindly help me to get my money back.