Sonalika — About the Battery

Address:

Vill & Post- Mataundh (Mukhiya House), Banda, UP-210001

Dear Sir,
I would like to inform you that I have purchased two Sonalika DI-35 on August 2019 from Gurudev Tractors, Banda. Furthermore it is to inform you that Battery of One tractor having chassis number BZJSS822198SM is not working properly since last two months. For the same i discussed the matter with your representative on your enquiry number and it is regret to inform you that they said the warranty of the tractor is claimable upto 1000 Hours or 01 Year which is earlier.
Since the battery of the vehicle is not a part that can be damaged in one or one and half years unless there is a manufacturing defects. As my other tractor which was purchased on the same date from the same dealer is working fine.
Being a leading industry of the sector i would like to request you kindly look into the matter and resolve the issue as soon as possible.

This has reference to above matter, I would like to inform you that your representative has assured me to arrange a call from the service engineer to address the mentioned issues, but this is regret to inform you that no body has contacted to me till now.
Further, i called again to customer care today and they said we can't help you in this matter as you didn't use our services. What rubbish ? On this ground how you can denied to provide the solution. This kind of work tarnishes the image of a prestigious handing like yours.

I once again request you kindly look into the matter and resolve the issue as soon as possible.