sony experia — mobile sony experia C dead in 6 motnhs it not covered under warranty

Address:

Mumbai City, Maharashtra

I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Smartphone, the Xperia ZC. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me. I had bought an XPERIA ZC on the 9th of Msrch, 2014. After a month o[censored]se, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether. Went to service centre at Andheri - west dn nagar - they informed me its software corrupted and upgraded in 4 days. Again after month its suddenly dead submitted to Ghatkopar service centre they informed as battery issue and screen display so will ask HOD to replace it after 10 days received a mobile with no replacement they just change ma mobile back panel cover...GOD know the logic behind, it .Again in September end dis fourth time went to mobile dead on contacting the Sony Service centre- near fun republic andheri west, they informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW. ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.after 12 th day i went visited to service centre they asking it not approved under warranty and its litmus paper turn red due to liquid lock and so motherboard issue repair expense Rs 13500/- and me purchased mobile of Rs 17500/- withing 6 months ma hard earn money is wasted on such brand which is totally fake add and commitments to customers.