Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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6423
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
270
down
171

Phone:
Phone:
up
185
down
109

Customer satisfaction rating
2%
Complaints
6423
Pending
252
Resolved
59
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India Complaints & Reviews

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Sony India — all hdmi ports non functional sony tv model kdl-32 ex520 in5 full hd led smart tv

 skumar49 on Jan 19, 2018
I bought the above Sony TV in Aug 2012 and paid a significant premium for this smart TV. Last year the USB Ports stopped working and now all the 4 HDMI ports are non functional thereby making HD channels out of bounds for me. On sending an email to their managing director, a standard reply came in from their customer relations office followed by their service engineering presenting an estimate of INR 12000 for replacing the mother board. Hence for folks like me who have been so far charmed by the promise of Sony quality, this is an eye opener. I have decided to look at alternate brands for televisions...
Complaint comments  Read comments Complaint category TVs

Sony India — sony led tv not working within 12 days from purchase

 sfcfacade on Jan 17, 2018
I have purchased 24 inches led tv through flipkart on 21.12.17, model no:klv-24p413d.

But unfortunately this tv did not working from 03.01.18, so i had to complaint with customer care through mobile.

Technician from paragon enterprise had visited on 06.01.18.
After that i had received a call from paragon enterprise on 07.01.18. And had been informed by them that the tv board has burned and have to pay an amount of rs.4000/- to rectify the same.

I was surprised to hear and i have replied to them, that 2 weeks back only i have purchased this product...
Complaint comments  Read comments Complaint category TVs

Sony India — picture overlapping/display of the last scene not vanishing .

 Sekar Subramaniam on Jan 15, 2018
I have bought sony led tv which is 5 years old. Warranty over. Phoned to toll free no and they sent one person from max electronics, trichy, tamilnadu, india. The engineer took the diplay photo and suggested me to change the display screen which will cost around rs, 10000/-. Also he immediately told that now no spares of screen was available at present. He suggested to exchange the present tv for 25% and buy a new one. At present i am not able to buy new as i am a retired person and senior citizen. Please arrange to send display screen and inform the enginner of max electronics, trichy, tamilnadu...
Complaint comments  Read comments [2]Complaint category TVs

Sony India — tv repair responsibility in warranty period

 Saranya Bs on Jan 15, 2018
Sir/Madam
I here by post a complaint of irresponsibility of service centre at kesavadasapuram Trivandrum.I purchased a Sony 48 Inch TV on 20/11/2015 from ideal home appliances ulloor Trivandrum.And extended warranty for 2 more years.After 18 months TV went complaint we informed at the service centre they repaired and just after 1 week TV get complaint again. Like wise 2 more time same happened, and TV is not working yet.And again we complaint at the service centre last week but no response has been received. As a prior company in the market we believe that u will take a right action against...
Complaint comments  Read comments Complaint category TVs

Sony India — tv klv49w772e.. not working after three months... complaint id.1830923

 Rajeshsony18 on Jan 15, 2018
I bought sony led tv (Model klv49w772e) from qrs showroom (Plamoodu, trivandrum, kerala) on 11th august 2017, now this is not working, we gave complaints to replace the set, but there is no response from either qrs or sony, not working in the sense
In real sense we used the set only for one month only, after we went to uae, now we return back.
Not working in the sense power is not going through, two week back we put a complaint that tv is switching off every 30 minute, sony send service rep, i dont know what he has done, but all of a sudden it stop working,
So my kind request...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sony India — no revert about my complaint regarding my sony lcd tv

 Vinay Sadasyula on Jan 15, 2018
I have given a complaint on 7th jan 2018 about my sony lcd tv as it was getting switched off regularly while watching.

Service executive attended the call and came with a feedback that there is problem in internal circuit but sony compan is no more manufacturing it and there is no option but to replace ur tv.

I called sony toll free no and given a complaint on 12th jan 2018 that its not my fault if sony stops manufacturing my tv parts and i need a solution for this. He said sony person will call back but no revert till now.

U expect customers to throw...
Complaint comments  Read comments Complaint category TVs

Sony India — damage in lcd tv

 Anjali Mohite on Jan 15, 2018
I had purchased a sony bravia lcd tv on 5/12/2012 which suddenly started having display issues. Upon review by the company authorized personnel, i was told that the display panel is damaged and will have to be replaced for a cost of 8800, and will need a week's time. I had given my consent to it. It is more than 15 days however no revert from sony's side, and they have closed by complaint also saying the part is no more available. Verbally they have even asked me to buy new tv. I am coordinating with orbit electronics worli, an authorized sony dealer on the subject matter....
Complaint comments  Read comments Complaint category TVs

Sony India — sony 46w7000a panel fraudulent scam running by sony and orbit service centre

 kunal vashirde on Jan 14, 2018
Sir/ma'm

I, kunal vashirde, your customer is facing issue with an led tv of model no: kdl - 46w700a of your company.

It has just been 3 years, that we have purchased it from sony centre, and the entire tv display is showing trouble. Regarding this, we had also called your customer care office, they had sent a boy from orbit electronic worli branch. On 27/12/2017. He informed that we need to change the entire panel of the tv and the cost we will have to bear is of rs 48000/-.. Then after a week time we got a call from the same team stating we have a part available and...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — television and home theatre

 kaushikdas1985 on Jan 13, 2018
Dear team,

I purchased a sony tv and sound system bearing model nos ht rt3 b (Sound system) and 32w562d (Led) on january 2017.in the month of october i shifted my house and got the units reinstalled from sony bearing call ticket no 43013516 and call ticket no 43013992. From that day, the sound system is not providing any sound when it is connected with tv. I again complained to customer care. They assured me to resolve the issue. The technician visited at-least six times in my house and unable to resolve my issue. Name of the service center is neosa electronics (P) limited, dey street...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — led tv display damaged after one year and 3 months

 rkushwha on Jan 11, 2018
My kdl-43 w 800 d model sony led tv display panel is damaged after a period of one year and three months on 7th jan 2018 which was purchased on 16th oct 2016. On enquiry with service centre and as warranty has expired, service centre gave estimate of 28000 rupees for repairs.

With product reliability and quality of high repute of, i had not taken extended warranty. Now feel it was worst decision not to take warranty and have lost the trust on sony products.

Request your help to intervene and help to get it repaired at low cost and regain my trust in sony products
Complaint comments  Read comments Complaint category TVs

Sony India — non-availability of klv - 26s400a (sl. no.1222211)lcd tv remote switch type rm-gao11w

 anjan kumar ghosh on Jan 11, 2018
Dear Sirs,
I made a voice call to your customer care this morning and informed them that although my subject TV is functioning very decently, the remote switch of the same has stopped funcioning.
I was referred to Sony Centre at Techno Plaza situated at CD-95, Salt Lake, Kolkata, WB. I presented the subject remote switch as per request og M/s. Techno Plaza and after examining the same they informed me that they have no stock of Remote Switch type RM-GAO11W. I requested them to place a requisition to you for supplying the same at your end, but they informed that such type of requisition...
Complaint comments  Read comments Complaint category TVs

Sony India — display panel not provided

 Rohit2489 on Jan 10, 2018
My kdl-42w900b model sony led tv display panel is damaged. On enquiry with service centre we were asked to submit estimate amount and further enquiry will be done. On doing so sony give estimate of 26000 rupees and said display panel is not available now and gave a new offer of 25% discount on new buying. But i am not able to buy a new led tv and want my same tv display to be changed....
Complaint comments  Read comments Complaint category TVs

Sony India — product led tv.

 Sudhindra N. Das on Jan 9, 2018
I made a complaint as the product was not working. I got a complaint no 41949572 dated 8.9.17. This complaint was assigned to happy home services located at indradhanu market, bhubaneswar. This was dealt in very half hazard and casual way. Finally i paid a certain amount to replace the old one with new product after more than one month. I have to pay for cost of transport and delivery too while i not only missed viewing tv for more than a month even while i was paying to the transmission service provider.

I was so much fed up that i wrote to the chairman of sony because i use so...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — bad quality and wrong design of music system circuit due to which fire like situation occurred at house

 somesh shah on Jan 8, 2018
Dear sir/ma'am,

I am a regular buyer and user of sony entertainment products.
I am a proud owner of sony music system mhc v6d. Recently on 21st december 2017, when i was listening to its music, suddenly black smoke started coming out of the back panel of the device. The fan at the back probably was running on its highest speed with accelerating sound and more and more smoke started coming. I immediately pushed off the home mains mcb. After sometime, i switched on the mcb, and then re-plugged the music system, but it didn't run. I got shocked. The system got burnt from inside.
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sony India — major issues with sony klv-32r482b.

 Saish Naik Shirodkar on Jan 8, 2018
Service request id: 44792380 dated: 26 december 2017
Job sheet no: j80028120
Job sheet dated: 28 december 2017
Model no: klv-32r482b.
Purchased on: 01 october 2014
I bought sony led klv-32r482b television on 1st october 2014. And now after 38 months, it stopped working. I called the customer care and a technician was appointed. Without even inspecting the set and generating a bill of inr 250/- (I mean seriously? You can do that without touching the tv?) he told me that the 6 red led blinks means faulty backlights and display problem. I was told by the technician...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — w67e - 1tb hard disk free

 Viren Gondaliya on Jan 8, 2018
Hi, i would like to make a complaint against sony center where i bought new 49" tv. Date purchased: 23/12/2017. Invoice 881. Sales man told me that with this tv you also get 1 tb hard drive free. They haven't given me the hard drive still today. I called them on 6/1/2017 at 2pm and told them that i was so happy to buy new tv and on that day i forgot to get the hard drive. But they said they don't have any hard drive means they don't have any stock of hard drive otherwise they will give me. I checked with other sony center (Dumas road center) as well where they confirmed that sony company is giving...
Complaint comments  Read comments Complaint category TVs

Sony India — regarding mental harassment done by sony service center

 Kashif Baig01 on Jan 6, 2018
Even after visiting several times to sony service center saharanpur u. P. The center operator did not entertain my problem and keep harassing mentally for several weeks even though i had proper bill and required documents regarding phone. I bought z5 premium 5 months back and by showing redtapism center operators degrading the name of sony. I want that sony co. Should teach those center operators a lesson so that they do not harass their customers.
Complain is against s. V. Enterprises, haqiqat nagar, saharanpur u. P....
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — sony xa ultra dual

 NIRAV S PATEL on Jan 6, 2018
Hi
This is nirav patel from ahmedabad i am using sony xa ultra and i was facing a problem in its touch for which i suppose to restart my phone every 5 days and for that i have visited service center for 4 to 5 times they have initially changed the touch then again changed the gouch then made forcefuk software changes then changed the motherboard... After the last visit i got a new problem as a gift on the previous one which is not still solved the new problem is that the music application itself continously changes the songs without playing it for this problem as per the customer care executive...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — sony tv model led sony kdl-32 ex 520

 Jos Thomas M on Jan 3, 2018
I had purchased a sony tv model led kdl-32ex520 on 28.3.2012 from ms. Esjee&co. Trichur (The authorized sony dealer) vide invoice no. 904339 dt.28.3.2012. The tv was in regular use ever since in my house at 145, mannuthy house, west hill, kuriachira trichur 680006, kerala. Of late ts has been showing malfunction but way of horizontal and vertical lines on the display. The complaint was registered with sony service on 4.12.2017 and the service request id 44364552 was assigned to access electronics trichur, your authorised service provider on 4.12.2017. I visited the service provider on 4.12.2017...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — no provision of

 puneetnaithani on Jan 3, 2018
Dear sony,
At the outset this is to inform that i bought a product led 55x8200e on 26 dec 17 from reliance digital at ambience mall, vasant kunj, new delhi.
The scheme offered by you included a six month subscription to netflix @4800 rupees.
The tv was delivered on 27 dec 17 and the box did not contain the coupon of netflix, nor did the person installing the same talk about it.
On 1 jan 17, i spoke to reliance digital and took me 48 hours before they asked me to speak to sony customer care who said that the offer has expired on 31 dec 17 and i should have spoken...
Complaint comments  Read comments Complaint category Tax Services

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