Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5851
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
161
down
113


Customer satisfaction rating
2%
Complaints
5851
Pending
311
Resolved
46
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Customer Care related pictures (872)

Sony India Complaints & Reviews

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Sony India — Most Pathetic Phone

 Kumar Amrit Raj on Feb 17, 2017
After paying over 18000 you get a phone, which over heats, the charger went bad twice in a year. I have lost hope of even getting it replaced. It over heats, I never played a single game on my phone, all i use it is for calls, messages watsapp at times Imo and youtube. It would get over heat like hell. You call Sony its like sir try this manual steps, trust me they are of no use. Battery, you can take 3 hours for complete charging and next 7 hours for the batter to reach below 10% that's all. Twice the phone over heated and shut off. Once it came back up after i left it as it is and plugged in to...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony Multimedia Speaker MHC-V6D - Not Working! After submiting to CROMA STORE, Gardens Galleria (Great India Place) NO RESPONSE AFTER 1 MONTH

 chvikrantkhari on Feb 15, 2017
Dear Sir

I had given my 'Sony Multimedia Speaker MHC-V6D' for repair to Croma Store at Garden's Galleria (Great India Place) NOIDA, U.P. on 16-Jan-2017. First they assure that it will be fixed within a week and after that they informed that I will get a replacement in place of my previous product due to some reason (maybe the issue is not repairable).

It is being more than 4 weeks and they are still keep on postponing this and not giving the exact date when I will get this product back.

Please get this resolve as soon as possible. It would be helpful...
Complaint comments  Read comments Complaint category Other

Sony India — Sudden death of mobile even on full charge need charger to start phone

 Chrisss on Feb 14, 2017
Hi,
I am using sony experia M5 dual sim mobile been a year using the same, am facing this problem of mobile shutting shutting down even when battery is above 80 percent and further to add to the problem it wont start even after pressing the power button to start the phone, to have the phone started need to connect to a charger without which the phone will not start. Have already given my phone to service centre thrice, they have changed the battery yet facing the same issue.
Please arrange a solution to my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony bravia klv-32r482b 80 cm

 Brijesh Bist on Feb 13, 2017
Sony Bravia LCD 32 inch Panel is dead within 2 years!!! VERY VERY DISSAPOINTED.

I bought a sony bravia SONY BRAVIA KLV-32R482B 80 CM on April 2015 bur recently the When I Switch on the TV red led blink 6 times and then became Green. The Matter was reported to Service Center Vide Service Request ID- 37922348
The service person came and after physical inspection ( Without opening hardware) told to replace panel card @ 11000 Rs . Almost 35 % cost of TV.

This is big big let down for SONY INDA customers. I had huge respect for Sony and very LOYAL to Sony Products...
Complaint comments  Read comments Complaint category TVs

Sony India — Home theatre ht vi300

 ptmani on Feb 12, 2017
My ID is 37458356.
I have purchased one home theatre model HT iv 300 and got installed on 21.01.2017.

I have made compliant with sony, Tirunelveli (phone 9842349883 about the non working of system, No response is received till date and not attended/enquired about my compliant.
Kindly do to need ful.
Thavamani
9443174635

The home theatre is not connected with TV. The home theatre is functioning as FM radio as well as USB prot. Not able to connect with TV and unable to hear the sound through home theatre...
Complaint comments  Read comments Complaint category Job & Career

Sony India — Sony TV's Worst product

 raja.vnr2003 on Feb 11, 2017
Dear Friends, I brought a Sony LCD TV with in few years I could see lines on my panel. I called up the service center waited for few days got it replaced. I had to pay approx 12K for panel replacement. This Panel has again gone bad within a year usage. The lines have gone so very bad it has become worst.

I call the customer care they gave me complaint number and will be resolved within 48 hours. I followup everyone i dont get proper answer.
Worst product, never will recommend this product to anyone..
how can a such big brand go worst.. quality of product cannt go so...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Having a mojor problem in my sony xperia c5

 sanjaynk on Feb 8, 2017
Hello sir i had purchase sony xperia C5 on 11/3/2016 and wanted to replace the mobile as since i have purchase it had some or the other problem i have to visit service center 4 time. in that 1 times for display changes and now for 2 times for network problem please suggest me how to replace the cell phone what are the procedure for it.every time they are telling there is software problem but it is not solving i had missed my many important call and having lots of loss in my buissness...
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — Sony bravia tv not repaired for last 2 weeks

 wardmember.com on Feb 8, 2017
On December we called sony center to make complaint (Big scratch code inside screen) about my Sony Bravia TV. after a week representative came and took photo of tv and told that parts need to be imported from some place and went.

After a month time on Jan 31, same representative came and picked the TV to sony center in pondicherry DAKSHA SERVICES
NO. 147 ESWARAN KOIL STREET PONDICHERRY - 605001
T:0413-3194000

It's Feb 8 today. tv not repaired yet. I called them more than 7 times, they say we completed it, testing it, again saying going to repair today....
Complaint comments  Read comments Complaint category TVs

Sony India — Mobile c4 not repair

 hemant choudhari on Feb 7, 2017
Dear sir
I will give xperia c4 mob.to repair on date 23 jan 2017 at sonu elec.virar, maharastra last 15 days he tell us mob.part are not available, part import from Singapore so, I cant use my mob.last 15 days it is bad effect of sony services plz repair my mob.as soon as possible.I hope so

thank you
your valuable customer...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — High Service Charge

 Abhilash SB on Feb 4, 2017
I had bought a Sony TV (Model No: KDL-42W700B, Serial No: 3321783) exactly two years ago. Now it started showing dark horizontal lines across the the screen. I have raised a complaint(Complaint no: 37682336) and got to know that the main panel of the TV has got complaint and need to replace.

Today I got a call from Sony service center and gave me an estimation of approximately 22000/- to change the panel.

Here I just want to know a few things. Isn't Sony a good product? I bought Sony TV on a belief that it's a good brand and will last for at-least 4 years. But now I...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony music system hanging problem no answer revert

 Manish Chabra on Feb 2, 2017
Dear Sir,
I had purchased Sony Ho0me Theatre IV 300 serial no-3328993-N on 25 April 2016 from Jai Engineering & Electronics Moradabad.

I am totally disappointed by the response as in first four months I had done complaints at least 7 to 8 times regarding hanging problem and dip in voice thus maximum time when I use it voice itself gets up and down.

But issue is that neither of your engineers could satisfy me as sometimes it hangs and sometime it doesn't hang in front of engineers and they say it is ok but continuously I am suffering and I had told them there...
Complaint comments  Read comments [1]Complaint category Cinema

Sony India — Set not repaired eventhough in warranty period

 mel_joe on Feb 1, 2017
I had purchased a Sony Xperia Z3 mobile phone in the month of April 2016, the mobile fell down from my hand in Jan and got damaged, eventhough the handset is in guarantee period, the service centre has asked me to pay the full amount for the repairs.

Am not sure why is this, as per the norms there is still 3 months warranty period left and should get the without any any cost

Let me know if anything can be done about it or should i take it to other channels for justice
Service Centre is Media Enterprises Dombivli

Regards

Melwin...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Svf14216sn

 Venkata Murali Krishna on Jan 26, 2017
Hi,
I've given the laptop for service for 2 times on the same issues. they have told winges problem and rectified and gave it back. And next time they told its screw problem and rectified. Finally now the plastic mold has lost the ability of holding the screw and it was mutilated. now the screw is not fitting/standing in the mold. So when i took to service center they told its a broken and warranty is not applicable.

But if they would have replaced/repaired the Mold on first time now this problem would not have come. so can someone help me for resolving this..!!
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Sony India — Replacement of sony 40" led tv

 pccf on Jan 23, 2017
A Sony 40" LED TV was purchased from M/s. National Electronics, Aberdeen Bazar, Port Blair vide Bill No. 3149 dated 30.03.2016 with a cost of Rs.47, 900/-. Now the said TV is not working and the display has gone off. The TV is under warranty and therefore it is expected that the said TV should be replaced immediately by your company.
necessary instruction may please be issued to the supplier M/s. National Electronics, Aberdeen Bazar, Port Blair for replacement of the same with a new TV....
Complaint comments  Read comments [2]Complaint category TVs

Sony India — Sony music system hanging problem [Resolved]

 Manish Chabra on Jan 21, 2017
Dear Sir,
I had purchased Sony Ho0me Theatre IV 300 serial no-3328993-N on 25 April 2016 from Jai Engineering & Electronics Moradabad.

I am totally disappointed by the response as in first four months I had done complaints at least 7 to 8 times regarding hanging problem and dip in voice thus maximum time when I use it voice itself gets up and down....
Complaint comments  Read comments [1]Complaint category Cinema

Sony India — Tv outage

 Gokuldas Prabhu on Jan 20, 2017
I purchased atv set from m/s pai internatinol sales udipi Karnataka.the
same is under outage since yesterday and hence I lodged a complaint at
around 1.00 pm in the afternoon.but till date nobody has called on me to
set right the machine.please call upon the dealer to set right the set
immediately.

pgokuldas prabhu,
104, d block, p.v aptmts, v.t road, udipi 576101...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Xperia z5 premium dual

 Gaurav Kapoor23 on Jan 20, 2017
I submitted my handset in Chandigarh at ultimate service center on 13th December 2016 and they told me to fix it in next 3 days. But when ever I try to call them they says, we need 2 days more. I don't know why they always commit wrong and bought too much expensive handset but service is worst, it's better to buy cheap Chinese product. My work order number is W117011300492 . I will knock consumer court door and take full refund of my handset.
My contact number is 8284014285...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Sony India — No sound, display problm in my music system.

 cheena kaur on Jan 19, 2017
I have purchsed the sony Home Audio system MHC-V6D from vijay sales lajpat nagar on dated-10/12/2016. I face a problem in music system has no sound, no display in music system so i have complain a yesterday sony toll free number today technician to be visit to my home and check the system and as per his reply pcb problem he says only demo mode is working. Technician reply is send a music system in workshop then pcb to be repair. I am not want to repair the product. I want to replace the product i have purchsed a music syatem in only 40 days back. I want to replace the product only....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Service Request ID 36965142 dated 21.12.2016. MODEL NO: KDL-40W700C/2015 - COMPLAINT NOT RESOLVED

 Mohan258 on Jan 19, 2017
Dear Team,
With ref to the subject, I have speaking to your TOLL FREE NO and your local service center at several times and no action was initiated so far. We are totally frustrated on your service and lost our hope too. No customer will wait for more than a month to repair the TV that too purchased at the rate of RS. 58000/-. In fact I have never come across from any product other than SONY with WORST CUSTOMER SERVICE like this. Please respond IMMEDIATELY. Else the necessary legal case filed with consumer court with all the evidence in hand. Pl note that the TV was purchased during May...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony experia XA/ moblie

 opverma1982 on Jan 16, 2017
Dear Sir/Mam,

It is for your kind notice that I purchased the sony expera XA hand set on 07.01.17. but this device had a problem. it was frequently stooping working with message system UI has stopped. I called the shopkeeper(Mobile House, Sector-18, Noida U.P.) regrading the problem. The shopkeeper asked me to go to the sony service center for a deo letter. I went to sony sevice centre (Ambey electronic, Wave Mall, Noida) on 11.07.17. they give me deo letter for new phone and I collect the new phone from same shop. next day the new phone had the same problem . I again went to Sony...
Complaint comments  Read comments Complaint category Mobile Handsets

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