Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
6078
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
217
down
139


Customer satisfaction rating
2%
Complaints
6078
Pending
259
Resolved
52
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India Complaints & Reviews

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Sony India — digicam battery

 bhautik_kothari on Jul 23, 2017
I had given my Sony Rx 100 for repairing on 14th Sept. 2016. They told me that they will require the battery along with it. I took pic of my battery and gave it to them. They told me that they will give me the estimate in a day or two. I received a call from their end saying that estimate is approx. 9k, I told them that I don't want it to get repair and I am coming to collect it on Saturday they said ok. On Saturday when I went to collect my camera they just handed me empty camera without battery in it. Luckily I checked the battery compartment and saw that my battery is missing. When I enquired...
Complaint comments  Read comments Complaint category Digital Cameras

Sony India — service mbh20

 Errabelli Anil Rao on Jul 22, 2017
Worst Experience with Sony Device MBH20 Headset. I bought 4 Months back, It's working but unable to lift the call, And the light working stopped. When i am asking service engineer it's Rusting in the charging place, we are Unable to replace this. It's common when we wearing on hear, Sweat will make rust. Worst Reasons for Servicing the product in Sony.No repairing for this product also. Then why we want to buy this product. They have to mention details before buy....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — kdl-32ex520 tv led

 Shalini V on Jul 22, 2017
Hi, I'm Shalini. I gave service on 10.06.2017 and job slip no. J71420850 and in sony service center in west chord of road, Industrial Town, Rajajinagar, Banglore. I register complaint is in service centre has TV Panel board Problem. But in that service center they didnt gave any response of spares parts of TV. I only followup day to day that stupid service center they give any response from techinican side also. After they are telling they donot have spare parts in our company. I taken delivery back our TV on.06.07.2017. After one month they are telling no spare parts.On that time also in service...
Complaint comments  Read comments Complaint category TVs

Sony India — failure in the display panel of sony led tv

 raghukrishna on Jul 22, 2017
I, K. Raghu, bought SONY LED TV – Model No.: KLV-32EX330 on 28.10.2012 from E-Zone, Jayanagar, Bangalore (Karnataka) vide Invoice No.: 157602326.

This was my 2nd Sony TV and the earlier one was 14” small TV which is still running superb. Moreover, I am Sony Buff and all my other electronic gadgets are from Sony like; Starts from Pen Drive, Sony Experia Mobile, Sony Mini Hi Fi Audio System, Digital Camera to Handycam etc.

But, I am heavily disappointed with the recent technical failure occurred in my new LED TV (mentioned above) which is not even completed 05 years....
Complaint comments  Read comments Complaint category TVs

Sony — sony xperia x dual sim. model no- f5122

 Atulraj on Jul 22, 2017
Sir i had submitted my sony xperia handset model no f5122 in the service center for replacement. i just have used my mobile for a week and i notice that my phone has issue. service center told me that my phone they had taken for replacement and it will come soon in 2-3 days. then they said they need 15 days . they daily fool me that i will going to recive my phone in 2-3 days. but nothing happens.
MY JOBSHEET NO IS- W117060801222
i submitted my handset on 08 june 2017...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — xperia xa1. didnt make phone calls and network issue with speaker problems

 Dr. Arsalan on Jul 21, 2017
I recently bought a new phone sony xperia xa 1 so the problem is now that when i tried to call someone sometime its goes to the black screen and sometimes the call icon didn't work and i am unable to call and the next problem is that my music system voice fluctuate on going on going on the music whenever i tried calling there's also network problem the product is very unsatisfactory and i am very disgrace with the product and the services you provided i need urgent attention towards my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — sony led kdl 48w562d - no picture - request id:40727004

 ravi_rsv on Jul 20, 2017
Hi,
I purchased this sony led tv (48w562d) on 19th may 2016. The tv started giving problems from 10th july 2017. I. E, there is no picture coming on tv, only blue screen appears when i switch on tv. I registered a complaint through sony customer care on 15th july 2017 (Request id:40727004). The technician visited my home on 20th july 2017 and informed that the mother board has become malfunctioned due to hdmi input problem and needs to be replaced with the cost of rs 7950/- (Charged rs 354/- as visiting charges). As this is a full hd tv, what else we need to use for input source apart from...
Complaint comments  Read comments Complaint category TVs

Sony India — sony klv-32r422e hd led

 bipla dutta on Jul 20, 2017
I have brought tv on monday (17/07/2017) They said they will install the tv on next day but today is thursday and still it is not install . your service center is saying that they don't have equipment to install . so what i do plz tell me ????????????????????????
i am sending you the invoice copy also
I heard that your service is very good !! but I think I am wrong ( VERY POOR SERVICE )
So Plz do the needfull

Biplab Dutta
Allahabad
8545958712...
Complaint comments  Read comments Complaint category TVs

Sony — television support issue

 sowjanya.y on Jul 20, 2017
Date: july, 21 2017
Service request id: 40736091
I have raised the complain over my sony trinitron tv.. Support person complain about eletricity point and took rs 200 for consulting. I hired the electrician and found no issue with electric point. Again i called back the service person and customer care both are saying we wont support product as its old tv. And they are suggesting we have to hire local person.
My question is
1) what is the point of buying branded product if there is no support.
2) how come a customer can be fooled saying we wont support our product....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — complaining about late procedure done by sony centre indore

 Mohit Kambojy on Jul 19, 2017
I am having sony experia z3 compact mobile. Last month there was some problem with my mobile. Mobile stars switched off again and again ao i approached to sony centre yashwant plaza, indore. I submiited it on 17 june. After few days sony centre returned my mobile by saying that mobile is repaired by them. But when i left from centre, mobile had same problm as i was earlier. Mobile was not repaired by them. They just make us fool nd wasted my time. I am working and can not go again and again in sony centre but still i went there again as my mobile was not repaired. I agian went there on 28 june nd...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — bravia kdl 43 800c

 O P choudhary on Jul 19, 2017
The tv went out of order nearly one and half year of purchase i. E. Out of the warranty period of 1 year. Service centre has given me the estimate of rs. 10300.00 but could take my orders on 08-07-2017 due to gst issue. Means, we have not been able to watch tv for more than a month. As per the service centre information, wait period may further go up by a week or two.
Have been an ardent fan of sony for 20 years. But, now feeling down with the response we get from this esteemed brand.
No ownership. Motherboard issue crops up within 2 years of purchase. Full charge of nearly 10000 is...
Complaint comments  Read comments Complaint category TVs

Sony India — improper product

 Rajesh Changlani on Jul 19, 2017
Dear sir, i had purchaced this led 3 yrs back just after 13 months of purchase the display had an isuue i had to change the whole display, 20 days after that the mother board had an issue i was made to change that too soon after that the remote sensor stip had an issue i was asked to change that too. Now again the tv has a problem and i have been asked to repair the dispaly again.
I dont understand what sought of product you have sold to me....
Complaint comments  Read comments Complaint category TVs

Sony India — led sony bravia 32 ex 550

 svs766 on Jul 19, 2017
Product details :

Product registration code : 6626452386
Model name : kdl-32ex550 in5
Serial number : 3274657
Date of purchase : 28 november 2012

1) purchased the above sony tv on 28 november 2012.
2) first complaint:- display issue, double image and flickering problem happened on 18-08-2015, and the sony service centre replaced the led panel and charged rs.13605.00on 22-09-2015.
3) second compliant:- yellow led indicator every 5sec glowing continually, tv not working (Switch off mode only) i and complained this issue to sony customer...
Complaint comments  Read comments Complaint category Car Service Centers

Sony India — 32w512d - complaint id: 40142069 dated 20 jun 2017 - not rectified till date

 SAshokK on Jul 18, 2017
Complaint id: 40142069 dated 20 jun 2017
I have purchased a sony 32w512d in mar / apr 2017 at hyderabad.

There is no picture coming on the tv since 16 june 17. I had located the warranty card and called customer care and complained on 20 june 17 with complaint id: 40142069 dated 20 jun 2017.

Same day the task was assigned to "pranak electronics, kukatpally, hyderabad within 20 minutes.

It was attended on 21st by mr varendar of the company and he checked and informed that mother board is defective and needs replacement. On 24 / 25th the replacement...
Complaint comments  Read comments Complaint category TVs

Sony India — xperia z5 premium mobile

 TheDchoubey on Jul 18, 2017
I had purchased a sony z5 premium after six months i have broken my mobile led after that i had talked to official customer care number and suggest authorised dealer in kanpur named jhansi sales and service gave gave mobile for mentioned problem my cost basis after six month dealer says there is no replacement of this and this is now useless and no repairing is for that...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — complaint regarding not attending complaint

 Raghu srinivas on Jul 17, 2017
I had given a complaint on 26th june regarding complaint not getting attended by m/s vigneshwar associates, bengaluru for my new sony tv, bought in dec16. There was a horizontal line coming on the screen. Now further kindly know the status. A new screen was brought and the old sreen was replaced with the new one. But the tv is not functioning now. The engineer mr. Manjunath, who replaced the screen was called and he examined the tv and said the tv is to be shifted to his service centre which he will do soon. This is yet to done. This is the condition of a sony product and the service centre. And...
Complaint comments  Read comments Complaint category TVs

Sony India — about great eastern

 Pranav TAKSAli on Jul 17, 2017
I am pranav taksali from jaipur, rajasthan. I have bought"32" sony led full hd (Sony 32w672e-32"led) from your dealer great eastern tonk road jaipur store on 30/06/2017. Invoice no jptr/sa/1718/06331. I have seen you advertisement on 30/06/2017 at dainik bhaskar jaipur addition. There was offer up to 50 % discount. So we went there and we bought it. I have not received it and then i contact to your store now they telling to me that by mistake we have sold you this model, we can only give you lowest model, but i have talked with your sales executive on 30/06/2017 and he told me about this model and...
Complaint comments  Read comments Complaint category TVs

Sony India — sony television model number klv-40r452a in5 18541301

 durgeshen on Jul 16, 2017
This is to bring to your kind notice that i mr. Mohan nabar residing at malad (W), mumbai had bought above mentioned model of sony television in october 2013. The said model functioned properly till 31st october 2016 since which an series of ordeal related to an recurring problem with regards to the above model started, for which i would like to launch a complaint with your good self. I request you to take the issue seriously failing which i will be left with no other option but to approach the consumer court, as a same problem has been recurring in the model and it has been repeated at least 10...
Complaint comments  Read comments Complaint category TVs

Sony India — sony bravia 40'' led

 Chetan Tendulkar on Jul 15, 2017
Dear concern,

I,
On 23/03/17 purchased sony bravia 40" led.
On 03/07/17 lodged complaint about tv.
On 04/07/17 technician visited and told us some board is faulty need to be replace.
On 12/07/17 technician visited and told us now panel is faulty.
On 15/07/17 we check with sony customer care and come to know that it will take 10 to 15 days more (After 26/07/17)& they will update us.

Fault is mine...
Complaint comments  Read comments Complaint category TVs

Sony India — xperia cell phone

 amitava 999 on Jul 15, 2017
Purchased a xperia from desapriya sony centre, kolkata paying rs15k on 16th apr, 2017. Started all sorts of problems. Went to same shop. Reset but without any solution. Showed me sony service centre at rasbihari, kolkata. Its already 8 days they did nothing. Am i supposed to get a faulty machine paying rs15k. Why i have to go to a service centre. I want new cell phone instead of the faulty one immediately. Dr a chatterjee, 15b pubali garden, ramchandrapur, kolkata - 103 033-91-9830128320 (M)
Amitavachatterjee24@gmail.com...
Complaint comments  Read comments Complaint category Electronics & Appliances

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