Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5832
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
150
111


Customer satisfaction rating
2%
Complaints
5832
Pending
311
Resolved
45
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony India — Sony experia XA/ moblie

 opverma1982 on Jan 16, 2017
Dear Sir/Mam,

It is for your kind notice that I purchased the sony expera XA hand set on 07.01.17. but this device had a problem. it was frequently stooping working with message system UI has stopped. I called the shopkeeper(Mobile House, Sector-18, Noida U.P.) regrading the problem. The shopkeeper asked me to go to the sony service center for a deo letter. I went to sony sevice centre (Ambey electronic, Wave Mall, Noida) on 11.07.17. they give me deo letter for new phone and I collect the new phone from same shop. next day the new phone had the same problem . I again went to Sony...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Complaint against Tv Display

 Bijit Kumar Kesh on Jan 13, 2017
Sir,
I Bijit Kumar Kesh, Nutanhat, Mongalkote, Burdwan 713147, have purchased a Sony Bravia 32" LED TV model 32R-412B from S.S Mobile & Electronics on 02/01/2015 .
last December 2016 A black line is spotted on the TV display . After few days suddenly the display was whitened totally, only sound is produced from it not a single piece of picture is seen from any corner of it.
I call the Toll free Number, a service -man came and enquired and told me that perhaps it could be changed by the company but today he knew me that company rejected it and I have to repair it from my...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia xa bending problem by service center

 rohitbhatia_27@yahoo.co.in on Jan 12, 2017
I have purchased a Sony Xperia XA dual on dated 26 Sept 2016 in which I found that the notification comes done automatically. For this I visited Sai Electronic Faridabad (Service center of Sony) on dated 5 Dec 2016 there they told me that it was a problem of software so they reload the software. But after reloading the problem was not resolved. Then they ask me to submit the phone. After 2 days the call me and told that the handset was got bend.
While handover the handset to your service team the handset was in OK condition & it was inspected by your service executive may times.The hand set...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Fraud By Sony Service center- SP Verma Road

 Rajni Kant Singh on Jan 12, 2017
I have given my Handset model D2302 on dt 26.11.16 in dead Mode, After Checking the mobile Service center demanded for Rs 7077 for resolve all issues, after 10 days he has given my mob without Check, When I have again complain for Sound Issue they have received my mob and again demanding approx 6000, When I refused they told me come after 2 Days. But Till 11 Jan 17 Not receive my Mobile. Daily he told come after 2 Days. This is fraud charge by Service Center....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony KLV-48W562D

 Saket Raaj on Jan 10, 2017
I have lodged a complain around 70 days ago. Service request id is 36708128.
But still facing the same problem. Sony service engineer has changed the Board first after that he has suggested to change the panel 30 days ago but no panel is replaced. I think you guys are waiting for the expiry period of warranty.
Experienced Ridiculous service never expected from Sony.

Look into the matter as soon as possible.
Regards
Ramesh Kumar
Manager, Allahabad Bank...
Complaint comments  Read comments Complaint category TVs

Sony India — Microphone not working

 Alekh Nandan on Jan 10, 2017
I gave my Sony Xperia C4 dual because my phone wasn't starting. they told me that there's a battery issue and asked me to change it, i consented for that. when i got my set back the both of my sims network wasnt working. i gave it again they repaired it . after a week my front camera wasnt working. i again gave it to repair. now my microphone is not working.
i am fed up of going to the service centre again and again. i dont know why is it happening, my daily life is affected with this problem. they are saying it will take 10 days to repair it....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Lcd model klv-26t-400a

 liyakatali sheikh on Jan 9, 2017
Computer technology has not advanced much since the last decade and so the product does not and should not go vintage. led and oled technology which nowadays tvs have is almost the branch of lcd and does not have a total different technology, so the lcd tv model mentioned in the subject has to be repaired in someway by replacement of some parts but i am told that the motherboard which is the problem in my tv cannot be replaced as it is not available. here i would like to just know if the same model tv is available in the market and not the parts so how could a brand like SONY could say such a thing...
Complaint comments  Read comments [3]Complaint category TVs

Sony India — Change the problem of getting free trial for playing multiplayer games in ps4 again and again without even paying

 Vighnesh Suresh on Jan 8, 2017
Hey guys i have a complaint to say that when i change my account by deleting the previous account i'm getting a free multiplayer trial in ps+ again and again when i change my account or create a new account by deleting the previous one so can you guys please fix this error by making a new update in ps4 that will fix the error many people are using this hack and playing multiplayer without even paying....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Led panel coming out

 Leonardo Chang on Jan 7, 2017
Hi team.
I purchased a Sony led tv on August 2016. In December 2016 I noticed that the panel around the screen is coming out a bit so I called Sony. After reviewing the TV the technician agreed to repair it at a service center. I insisted that since it's a manufacturing default I would like a replacement. After sitting on the complaint an entire month the company refused my request. Complaint no. 36674252...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sony India — Seeking warranty for led tv repair due to vardah

 Subha Shanmugam on Jan 6, 2017
I have bought Sony 40 inch led tv on August 2016.due to vardah our display is out. So we registered Complaint against it. And service center repaint physical damage cannot be covered in warranty. Really we got shocked. They asked 24000₹ to repair. We are not able to accept that natural calamities cannot be covered in warranty We must be trust in brand and not on warranty terms. Hope this complaint may help us. My complaint no. Is 37056678....
Complaint comments  Read comments [1]Complaint category Business & Finances

Sony India — Defect TV Sony Bravia KD-43X8300D, None of the Ports were not working

 shekarReddyAnumasula on Jan 5, 2017
Hi,

Below are complaint numbers from Sony customer care

037116818
037157574
037-265-281
037-236-630

This is regarding new Sony Bravia KD-43X8300D 4K TV 037116818/037157574 ( purchased on 23/10/2016)

i have raised the complaint on 29 th Dec 2016 due to Ports issue.at the time of new Tv installation, the technician not checked the HDMI working status simply he left my place with in 20 mins once he mounted my TV on Stand

so have connected /used my TV with LAN and Wifi to view/see the content, when i purchased(28th...
Complaint comments  Read comments Complaint category TVs

Sony India Ltd — Problem not resolved

 Skumar.remson on Jan 4, 2017
Dear Sir,

Yet nobody contacted me for my concerns. Is SONY only have brand name to fraud with the customer & no body take care for After sale service.

Yesterday i had handover my Handset to your service centre ( Ambe Electronics, Shop no- 40-41, 2nd floor, Wave Mall Sec-18, Noida.)

The job sheet no is W116062000366.

I had dropped my handset four times at above mentioned service centre with the same and some new problems, they have just done the upgrade the Software but the problem never being resolved.

This the below Service...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony — About phone

 naina chauhan on Jan 4, 2017
Hello
Sir
Mai ne last year March mai Sony t2 ultra liya tha n meri bhot photo delete hoye h bt iss m recover ur delete photo m premium aara Rs 170 ka sir plzz help ye premium kese hattau... Sir plzz ise solve ki jiye. Mai Sony service centre m btya tha but vo bolre ki ab v hat jaye ga ye problem bt aesa kuxh nahi hua... To meko batao kese hate ga...
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — Sony Bravia 32 Inches smart internet tv

 Sai. Sravan on Jan 4, 2017
Sir, my name is sravan from vijayawada Andhra Pradesh I had been purchased the Sony Bravia 32 Inches smart internet TV on 23.12.2016 after 4 days my TV is not working I raised a complaint to Sony customer care they engaged the certain service technician of concern service centre he told mother board in TV had been burnt out and he told that they will give warranty after 5day I contacted to concern service centre in my place they told you got a approval for new replacement TV from company but today 3.01.2016 I call to customer care they told we had not got approval they playing games I have call...
Complaint comments  Read comments [1]Complaint category Employees

Sony India — Product of sony company purchased online through amazon.in dispetched duplicate one

 jrupesh on Jan 3, 2017
I have purchased sony on-ear-stereo headphone of model no sony mdr-zx110 online by amazon.in, it came to my notice that the product dispetched to me is duplicate one.

I assured it for the same by visiting sony service centre, chembur (east) mumbai-400074.

I have purchsed it online and the dealers name is dealscart with vat tin no.27421133259v and cst no.27421133259c.

I have the original invoice with me for the proof of the same purchased. my invoice order id - 402-6824552-8893941 and the purchased date is 22 may 2016, so the product is under warrenty...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Sony bravia display issue

 Moghan123 on Jan 3, 2017
May 31, 2016
Sony led tv complaint
I bought the sony tv model and now it is 3years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms. This is very shocking for us to accept that...
Complaint comments  Read comments Complaint category TVs

Sony India — Service Centre Moved Away

 Soumit Ghosh on Jan 1, 2017
Respected Sir / Madam,

This is to inform you that I have submitted my Sony Xperia C4 Headset that came along with my phone at the time of purchase, to Sony Authorized Service Centre (Kalpataru IT Retails Pvt Ltd, E-Mall shop no 105, 1st Floor, Cr Avenue, Kolkata - 700072, West Bengal) on 2nd December, 2016. My job number is W116120201800 & Ticket Id is 16120201800. The headset model that I submitted to the service centre is MH410C black. I went yesterday to the service centre to collect my entitlement but I saw that the service centre is closed permanently from there & the shutter...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Non availability of remote

 sandyravula on Dec 31, 2016
I have sony home theatre sa id5000 music system .the Remote Control of sony also damaged now i could not operate sony music system without Reomote, i searched entire in hyderabad and orissa and other city of sony dealers and service center .i didn't find Remote
Please revert back to me my remote model is RM-ANU088
I hope your company solution my complaint
With regards Sandeep
Remote number RM-ANU088...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Sony LED no working satisfactorily

 yogesh sinha on Dec 29, 2016
TV - Sony LED Model No. 32EX550, Sl.No. 3255551 purchased from Nijhawan Electronics, A-19 Shyam Park Extension Sahibabad, Ghaziabad - 201 005 (UP)
Invoice No. 002/056 dated 02.05.2012.
For the last week, when TV in switched-on, the screen continues displays (either at bottom or upper side of screen) the followings:

DEMO MODE
Off
Picture Engine
X-Reality
X-Reality...
Complaint comments  Read comments Complaint category TVs

Sony India — Ringer problem 3 time the 4th time

 Hemraj Mehra on Dec 27, 2016
I'm very frustrated bcaz of my cell phone first time submitted in 31-8-2016 second time submitted in 26-11-2016 and third time submitted in 12-12 2016 and third pic my cell phone is 27-12-2016 and same time same problem in my cell phone.
Ringer problem is not resolved by sony company address -
Hira electronic shop no 19, ground floor, waterfront phase 1, d wing vijapur road, civil line, solapur, maharashtra 413004.
Iwant to say that my cell phone is replaced please already 3submitted this device.
Today i have registered complaints customers care dear customer, your...
Complaint comments  Read comments Complaint category Mobile Handsets

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