Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5922
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

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Toll-free:
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Customer satisfaction rating
2%
Complaints
5922
Pending
311
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony India — Ps3 controller

 Charles Elton Furtado on Apr 24, 2017
I had given my ps3 controller for repairs that was still under warranty but not only was it rejected but it was also not replaced over the excuse that the warranty only covered the controller for 6 months i am disappointed and i feel very cheated by Sony. I had submitted my ps3 controller on 19th and on 20th i got a call saying it can't be replaced the call centre is also useless not helpful at all they told nothing could be done about the controller at all!...
Complaint comments  Read comments Complaint category Employees

Sony — Service if you buy Sony from out of India

 Shk Waseem on Apr 24, 2017
Please don't buy Sony phones from other country if you stay in Inda because there will be no service provided by Sony in India if you buy Sony phone other than India
Even if you want to pay for service Sony will not accept that too
So if you buy Sony phones from other country and face any problem in India you not get any help to solve any problem
Than your costly phone will become just a useless box

My problem is just a dust in camera from inside but Sony can't help...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Non availability of spares for repair within seven years of purchase

 17674ravi on Apr 24, 2017
I purchased a sony 46" led tv at bangalore seven years back. It was working perfectly. A month back the tv developed problem and the sony representative in mysore, roshan electronics identified the problem and said that the complete panel assembly has to be replaced and it would cost rs. 33000/-. Accordingly i paid an advance of rs. 10000 to roshan electronics. I have been chasing them since then and they have stated that the spare is not available even at bangalore or probably delhi. It may have to be procured from singapore.
Hence no tv for my family and i since the last one month. Is this...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony bravia 32" tv

 Guntamukkala Chandra Moulika on Apr 23, 2017
It's been 2 and half years I got this tv. When we are getting lines on tv when it's having warranty servicing guys used to come and check. They told it's problem with cable not with tv. Now after expire of warranty they observed everything keen and now they are telling some ants went into the screen so these lines are appearing and it 'll cost rs12000-14000. What should I do now....
Complaint comments  Read comments Complaint category TVs

Sony — Television

 shaivya on Apr 22, 2017
We purchased the Sony Bravia, a year back. Lately, some problems were observed.For the past 2 days, the TV is not functioning, even though the power is proper. The attached set-top box is showing light, while there's no light in the television set.
We also tried to contact the Customer Care through phone, but due to some technical glitches, it's not responding. Kindly see to it, and send some help at earliest....
Complaint comments  Read comments Complaint category TVs

Sony India — Sony TV LED W900B KDL-42W900B display panel issue

 Balamurugan Sivasubramanian on Apr 22, 2017
I raised a complaint 38995563 for KDL-42W900B 3D LED Smart TV- Display panel problem in Sony, but no physical damage/crack/scratch on the TV. Sony technician visited my place and told damage has occurred in the internal display panel of the TV. Not sure why the Sony display panel is so delicate that even with soft items the panel gets damaged. After spending 73000 rupees customers are not fools to damage the equipment and spend other 27954 for display panel....
Complaint comments  Read comments Complaint category TVs

Sony India — KLV-32BX350 LCD TV Serial no.3283789

 Prabhuligadi on Apr 22, 2017
1. My LCD TV started giving double images and the same is complained to Sony customer care center on 1800 103 7799. They sent an authorized engineer to che k. He asked to change display panel and took Rs.1000/-advance in the name of authorized Sony Service center Krish Electronics on 5th April 2017. Since then there is no action taken from their end. When I called back 8 days back, customer care center informed me that the part will not be avilable any more. This is highly disgusting. We believed in quality of product and service of Sony considering it as a very reputed company. But this kind of...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Sony bravia 40" led tv - 40r482b — early display failure (Batch problem) — action required for replacement

 k.vinodh on Apr 20, 2017
Dear sir,

​kind attn:​ ​mr. Kazuo hirai,
President and chief executive officer
Sony, inc

With reference to my below mail and the email that was written to me on date : 11th april 2017 from sony delhi.

Please find the attached invoice of the brand new sony bravia (W762e series) that i have bought recently (14th april 2017) for my parents.in spite of all the hard ships that i am facing with my sony tv, i have decided to buy sony, as i still believe that in sony products and the reliability.

The reason for attaching...
Complaint comments  Read comments [2]Complaint category TVs

Sony India — J70859515 sony klv-49w672e, backlight led emission on both corners

 Jaikumar R on Apr 19, 2017
Hi,
I have purchased klv - 49w672e led smart tv on 2nd april 2017, within 3days from purchase date we found back light emission on both corners and decided to check in sony showroom outlet and noticed no back light emission in other models in same series and so i log a complaint about this issue and surrender my smart tv to the sony authorised service center (Job sheet no j70859515) on 8th april 2017 (It happen within 7 days from purchase date) and i informed to service center it will be a minor or major issue i need replacement.
Last week service engineer called me and informed replacement...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Youtube and google videos not working on my Sony Tv

 abhinavs87 on Apr 17, 2017
Hello,

My name is Sunil Sapre. I have purchased Sony Television Model no- KD-55X8500D, Sl no. 4004477 on 11/10/2016, from Sony showroom( Sidhansh Electronics Pvt Ltd) High Street Pheonix Mall, Lower Parel, Mumbai. Initially, we didn't use youtube, google, Chrome browser features on the TV. But since we started using these features, there has been problem with youtube and google. The youtube home screen is displayed properly, but there is a problem with the video playing. For example, I select a video to play, a message is displayed "cannot play the video at this time", I connect...
Complaint comments  Read comments Complaint category TVs

Sony India — PS4 500GB sold on price of 1TB.

 abhi150993 on Apr 17, 2017
The issue is:
I bought 1 PS4 1TB variant and paid 34, 999 INR, but when I opened, connected to screen, came to know that it has only 500GB hard disc.
I reported this issue to service centre back in January, I am providing you the job number J70193677.

The service centre person told that they could not do anything regarding this.
I went to dealer also, the dealer is : Adishwar India Limited, Bangalore. Please refer Attachment for more details.
I went on to social media (twitter) also, I have attached the image as well.
I've attached some photos:
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — PlayStation 4

 NathanCross47 on Apr 16, 2017
I have recently called sony customer support.I had few doubts about ps4, but they don't even know general terms related to PS4.Sony is such a big company, but i am really very much disappointed by their customers support.They transferred my call to PlayStation department and they know nothing about PlayStation.I asked them about ps4 hdd upgrade, ps now, ps plus, dvd playback, etc but they telling everything wrong about what i asked.SONY is a very big and reputed company but their customer support is really bad.Such a BIG JOKE...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sony India — Model no 40R35D

 Princess Usha on Apr 16, 2017
I purchased TV model no. 40 R35D
in October 2016, within 5 months, having problems in it,

Call customer care dated 15-4-2017
My complain details
Dear Customer your Service Request ID 38963845 is assigned to Teknika Electronics ; Dombivali East - Thane ; Phone No: (0) 9222230083 / (0) 9222230085

Requested them please arrange engineer today as today we are off but still no reply from serive center even they are not picking call also after try a lot, they are answerin.

Why such a poor service for popular brand.

I want...
Complaint comments  Read comments [4]Complaint category TVs

Sony India — Improper service

 Harshad Bidwai on Apr 15, 2017
Hi,

My name is Harshad Bidwai. Few days back we bought a Sony music system (on my wife's name: Namita Tare, Serial No: 3371467). Today one technician came for the installation (Name: Samadhan). I have below remarks about him:
1. The quality of the installation he has done is not good. He could have done it in better way.
As POP work of my hall was already completed, I asked him to take speaker wires from outside. While hammering the pins on the wall he was not taking proper care and made unnecessary holes at few places and also his handling was very rough.
2....
Complaint comments  Read comments [1]Complaint category Entertainment and Recreation

Sony India — Tv 40" r35d purchased from vasanth & co

 seenu_svr on Apr 15, 2017
Hi
I purchased a Sony 40" TV 40R35D from vasanth & co thru their Chennai trade centre year end sale promotion by paying full money.

Quality of product supplied to me is defective one which the mounting engineer himself confirmed. I spoke to Mr. Ramesh who spoke to me along with mounting engineer in concall and assured for replacement. But even after a week, there was no response & he do not pick my calls also.

Is this the Sony culture in India?
Along with TV, I also purchased two a/c. Is this the way vasanth &co treat their loyal customer?.
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Complaints of bad & unsatisfied service from sony service center. Sony india pune india..

 atuljugulkar on Apr 14, 2017
Dear sir/madam,
We have registered complaint in your online toll free number as on dt. 11.02.2017.

Thatafter one day mr. kailash (technician person) came from chaitanya electronics (sony service center) chinchwad pune, maharashtra (india). he has not proper checked and verified regarding complaints of sony vega 29’’ crt tv.

He reported to us power off default and collect rs.230/- service charges from our end. no any payment receipt given from them. we asked them regarding complaints, action plan, payment receipt. but he replied power off default, so chassis...
Complaint comments  Read comments Complaint category TVs

Sony India — Slow or delayed service

 Sspanghri on Apr 14, 2017
My Handset had Battery problem, Battery was to be replaced, Service Centre Persons assured me (verbally) that within 4-5 days, the problem will be solved. Battery is tobe procured. Date was 10.04.2017, Amount was paid by me. But till 14th, no status was available with anyone. Response was-it will take 7 days.

Isn't it ridiculous, because, this is jet era. Bullock Carts and horses are out of date. Fastest means of Transports, fastest Courier Services, fastest means of communications are there. in that case, these type of Slow/delayed services are defendable ?...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony tv w80d redemo

 abhishekbhusari on Apr 14, 2017
I have purchased sony tv from fair deal and requested for a re-demo. I am not able to understand a feature in the TV. I want to use my mobile phone as a tv remote. I was able to connect it to tv but unable to change tv vhannels using mobile phone so requested a re-demo. Might be I am not able to understand it or there is an issue with the TV hardware/software.
I was notified to have re-demo on 4/14/2017 @9.00 am but I did not get a single call from anyone for a re-demo. So I called up customer service to look into this. They suggested that you will get the call soon.

How come...
Complaint comments  Read comments Complaint category TVs

Sony India — Panel problem - kdl32w670a

 Rahul Kolte on Apr 12, 2017
Dear sir,
I have faced panel issue with my sony tv as well. It came just
24 months time and only use of 8 months. Bravia model: kdl-32w670a in5
Bearing sr. No : 5394758. I am chasing sony india since 2.5 months but
They really dont care and still its not replaced. They are asking almost
60% of tv price (Rs.15500) for replacing panel and their cost is very
High. Sony quality is really gone down and their customer care is really
Pathetic. I will never ever buy sony product as their quality is poor
And it become big headache to me. If sony really...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — 64gb micro sd card defective

 biswasgc on Apr 12, 2017
I bought a 64 gb misco sd card online ebay.in from seller Vijaya Singhvi, Bangalore Karnataka. After opening it, it is found that inside only 26 gb memory is available. this is a serious product defect or otherwise made intentionally with malafide intention by the Sony company.
As per the sony 5 years manufacturers warranty I want the replacement immediately. I am attaching the Invoice and bill....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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