Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
5452
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
345
down
202

Phone:
Phone:
up
236
down
130

Customer satisfaction rating
2%
Complaints
5452
Pending
114
Resolved
64
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India Complaints & Reviews

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Sony India — tv led sound issue and rude behavior

 Nair Sunil on Nov 13, 2018
My name is Sunil and I purchased new Sony TV at rs 15000 on Aug month.due to some sound issue I registered one complaint in Sony toll number on 9th Nov. I had a very bad experience were Sony ASC spoke very rudely with me and her name is nisha from chember ASC. I will not going to recommend anyone to buy Sony Products due to bad service. Really shame...my ticket number is 51245178. I have already posted negative blogs in FB.....
Complaint comments  Read comments Complaint category TVs

Sony India — sony dav dz 350

 suresh kumar on Nov 9, 2018
Purchased Sony dz 350 -5.1dvd home theater from Sathya agencies Udumalpet on 03.10.18. Service engineer told that he will come and fix the home theatre. They never turned back. There is no proper response from the service centre. No engineer has come to fix the speakers till now.our product is lying without usage for a month.kindly guide whether we have to pay for fixing speakers....
Complaint comments  Read comments Complaint category Appliances

Sony India — sony klv- 32w562d fhd led tv

 Benhur Gilbert on Nov 8, 2018
I purchased sony led tv from big bazar, trivandrum, kerala on 21/08/2016 worth rs. 34, 990/- six months back there was a complain erased and contacted the sony service centre at kesavadasapuram, trivandrum. An executive came and told that there is a problem with ic and have to replace the mother board. The service centre ordered a new mother board directly from the company (As they told) and inserted the new mother board in my tv and they costs rs 6000/ for the mother board. Now a problem again erased with mother board.
Is the life of this tv only for two years?
I bought this tv at...
Complaint comments  Read comments Complaint category TVs

Sony India — kd 43x8500c in5 led tv

 Shon1 on Nov 8, 2018
First time purchase paid ₹85000.00
With reference to above product within period of 2 and half year tv has problem for two times. First it happened in feb 2018, picture tube gone and it was asked about ₹ 2500.00 expenditure. After long debate and discussion it was settled for ₹ 1534.00.

Now from last two weeks one more problem arise and it was told that mother board replacement and cost ₹ 15000.00. Complaint registered 50933108.

I have already paid huge amount to buy this product considering sony as brand made in japan.
Now every six month problems...
Complaint comments  Read comments Complaint category TVs

Sony India — sony tv 32 r302e - board issue

 vazeem akram on Nov 7, 2018
I purchased sony tv klv32r302e on 13.03.2018 through qrs, mg road, trivandrum, kerala . After 3 months i received a problem on tv board which reflected me to a repair with your authorised service after 20 days with a new board, again after 2 motnhs the same problem reflected in the tv board which made to a repair with your service after 25 days replaced with a new tv board, again the same problem appeared after 2 months which reflected in the tv board .
But now i not willing to go with the replacement of tv board since it is going on repeating on the same problem as the warranty period is...
Complaint comments  Read comments Complaint category TVs

Sony India — regarding my sony tv model 32w56d defective product

 Snehal@1999 on Nov 6, 2018
Sir, i was purchase sony tv model 32w56d (Internet) on 2016.
Presently tv picture display stop for one second & continues. I talk with customer care technician and explain him about defective product & he said we will send senior technician & solve your problem as earliest. Before that one technician from nishant enterprises borda margaon visited and within two or three minutes without touching the tv he said your display panel damaged &requires to be change and its cost is rs.12500. You send your tv in office & for repairing it requires 10 to 15 days if parts available. We believed on sony...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — sony bravia android tv - kdl-43w800d

 Accessalok on Nov 6, 2018
Hi sony india,

I purchased sony bravia android (Kdl-43w800d, serial no[protected] around 2 yrs back and since the purchase there has been issues with the product. Display panel was replaced this year in jan and now again i am facing same issues with video. I have raised the complaint (No[protected], but how many times i will have to keep on doing this.
Last time it was issue with sony service center as well as there service was extremely poor.

Has sony product/service quality deteriorated to such a level that i have to deal with issues every 6 months? Please...
Complaint comments  Read comments Complaint category TVs

Sony India — ex520 40 inch tv display panel

 Vinay Thandra on Nov 3, 2018
Sony ex520 40inch tv display panel has damaged for no reason. And it is costing 22000 to replace.
As i researched over internet it looks like it is manufacturing defect in this model.
Sony should provide these panel at discounted price for existing customers.
They just lost the brand value by selling failure model to customers and not taking care of them....
Complaint comments  Read comments Complaint category TVs

Sony India — product replacement

 varun alix on Nov 3, 2018
I did not get final answere from board management in this concern yet.
I put my request with him to resolve my concern asap.

I don't want defected product mean while it is in working condition as per your trail mail but i have doubt that product will not entertain for long durtion account of this.
I have seen my led at service cenctre it was dirty screen has not clean and handle without care.
After asking, they replied rude and behaved unwell.
Showing attitude too which is why i left my product there.
I am not satisfy with the services and care.
Complaint comments  Read comments [1]Complaint category TVs

Sony India — television led

 Rahul Temkar on Nov 1, 2018
Dear team

I had owned a sony bravia r48b series after 4 years the back led is not working and hence had raise for customer service representative had attended the same but now he is denying to return the same. Issue is firstly had told them i will make service payment thru credit card and multiple times they had told yes we are accepting all types of payment but now denying to give cash payment around 9k i m very much surprised for the harrasment done...
Complaint comments  Read comments Complaint category TVs

Sony India — blu ray not replaced in warranty

 klnagrani on Nov 1, 2018
Hi team,

I have purchased sony home theater.
That is in warranty period but company is not replaced the system they are not attending the issue.

I need new system i need replacement.
Due to is not working properly.
They are saying we will repair only.

They should be able to replacement of the home theater asap.
Kindly help me in this issue....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — sony services

 payal2409 on Oct 30, 2018
On 25th Oct, I registered for service request ( no[protected] . On very next day I received call from service provider regarding reconfirmation. Till 29th I did not received any service. Again on 30th Oct called customer care for such issue and again they provided me new SR (no[protected], saying they could not reach me on last SR, which is totally irrelevant.
Now again I had to wait for next 48 hrs., which can again be in fake.
Plz resolve this ASAP...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sony bravia led tv not working

 pankajrai27@yahoo.com on Oct 30, 2018
My tv is not working since 17 october. My service request id is 50691149. One person came from mundra to repair my tv. He checked and told me that there is some problem in it. He talked to ahmdabad office and told me that within 2 or 3 days tv will be repaired. But till today no action has been taken. Three times i have talk to the customer care also but no positive response from there side....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Sony India — panel complaint sony bravia 43 3d android

 Sivaprasad Cv on Oct 27, 2018
I purchased sony 43 inch 3d android tv 1 and half years back and now panel got damaged immediately without any reason. And sony is charging rs 24000 for that panel to get replaced. I thought that sony is the best brand available even though price is higher than the other brands. But u guys proved it wrong. I don't know why these cheap quality products are being delivered to customers like us who believed in sonys quality. Extremely disappointed with sony. Will not buy any sony products until u guys make a solution to this....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sony 43w662f - screen not clear

 anil 1977 on Oct 27, 2018
Sir,
I purchased the TV ( Model No. KLV - 43W662F & S. No. 3006889) last three month before and now TV screen is not clear.
I log complaint and No. is 50765978 and techanician visited the complaint.
He told the this is not covered under warranty and repair charge will be 20000/- after discount.

Sir I purchased the TV on monthly installment and the repair charge is not affordable by me.
Pl help
Regards
Mahandra Gupta
[protected]...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — non receipt of xperia z3 given for repair after 3 months & after advance payment.

 UnniVas on Oct 26, 2018
My Xperia Z3 compact model D 5833; IMEI No: [protected] was given to authorised Sony service Centre @ Madonna Care Centre, Allen’s Cube, Paradise Road, Janatha Jn., Vyttila-682019, Cochin, Kerala Phone:[protected] on 10/07/2018 (Job. No.W[protected] dt. 10/07/2018 ) due to battery bulging and broken display. I paid Rs.12, 098/- vide NEFT to Run Services Infocare Pvt. Ltd. (on 21/07/2018) as per directions from above service centre. Till now, even after 3 months elapsed, I have neither received the repaired set nor old one and the money paid. In fact, within a month of purchase of the set,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — why had offair cid

 Sachin Gaurav95 on Oct 25, 2018
Why CID gone offair with no sense .CID is best show in history .It is longest running show completed 21 years . Sony is famous because of CID .why sony you are treating badly with CID .CID had completed 21years, no other show had reached mark as CID . You dont no how to respect longest running shows . CId had limka and many awards .dont end CID . You loosing a best show, world record show, longest running show, fans .people waching sony because of CID .If no CID then Sony . CId had made big brand, not sony had made ownself brand .Have some respect and please start CID again without any cost.justiceforcid...
Complaint comments  Read comments Complaint category TVs

Sony India — panel complaint

 Suraj Vanapalli on Oct 24, 2018
I have purchased sony 40hx850 which is a 3d tv. We have used it very less. Even after that display panel got complaint.
When i visited service center, they simply said that panels are out of stock and this model is stopped. And they started offering me 25% over new tv.
Why would i buy sony product again.
I want my tv to be replaced with new tv....
Complaint comments  Read comments Complaint category TVs

Sony India — poor working condition

 Technical R Mishra on Oct 22, 2018
Dear sir,
This is to inform you that i rakesh kumar mishra today i received my percel through ecomexpress (MP/INH/NRG), dated 18.10.2018 waybill no[[protected]], invoice no-DHRB13108469, GST No-07AAGCT2432A1ZV, found the product NOT working condition So i wants to return the product so kindly collect the product and get back my amount.

Regards,
Rakesh kumar mishra...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — complaint against irresponsible behavior of sony customer care representatives

 quraishfreelance on Oct 22, 2018
I’m writing this letter with great disappointment and to bring to your attention a few things. On 20th august 2017 i purchased 40" sony led (40w672e) from bismi appliances, calicut. After 7 months i started noticing a complaint on the display screen.

I logged in my complaint request[protected] with customer service center expert zone, (Pt usha rd, kozhikode, kerala 673032, ph:[protected] on 22nd june 2018. Technicians came to check the tv and took photos and videos and went. There was no update after that. After repeated follow-ups, they came again to my house to check the system...
Complaint comments  Read comments Complaint category TVs

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