Sony India Complaints & Reviews

I have written to SonyLiv multiple times since 31st Aug 2023 on their websites Contact Us section, also I have raised my query's in their WhatsApp chat, however SonyLiv is not responding nor they are refunding the balance amount neither they are resolving this issue,
I have a proper paid susbscription of SonyLiv, all of a sudden SonyLiv have stopped Live Channels Service, I am no more able to watch any Live Channels on my TV, my purpose was to watch Live Channels for which I have paid in advance for 1 year's subscription,

Dear Sony Customer Support Team,

I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding a serious issue I am facing with the Sony TV I purchased approximately 11 months ago, costing around 80k. The TV model in question is a 55-inch copy of the bill attached for your reference, and it is currently under warranty.

The reason for my discontent stems from the...

We bought a new TV Aug 15th 2023 and the TV showed the blank screen on Sept 1st 2023. We registered a complain on Sat 2nd 2023 and the complaint ID is INCA[protected], the Sony technician came the same evening and said on Sept 4th the TV will be replaced. We have been following up and the response over the last two days is that there will be response in half hour, some one will respond back etc.
We were promised immediate replacement but following up has been a night mare.
Kindly help us expedite the replacement process.

This is to inform you that my Sony Bravia TV KDL-55W850A Sl. No.4300427
is not working due to backlight issues since 25.8.2023. I raised a complaint on 26.8.2023 through customer care at your Delhi office. Call center employees repond my call and arranged one person for inspection & repair purposes from Adayar service center, Chennai, Tamil Nadu. He only said the backlight is not working no stock with us, We will repair it and give...

SonyLiv is not allowing cancellation of subscription and is cheating customers. The Cancel subscription button on their phone app doesn't work at all and their customer service doesn't respond to chats. Please assist as this issue is happening from last 6 months without resolution.

SonyLiv Account details -
Phone Number - [protected]
Email - [protected]@outlook.com

SonyLiv is not allowing cancellation of subscription and is cheating customers. The Cancel subscription button on their phone app doesn't work at all and their customer service doesn't respond to chats. Please assist as this issue is happening from last 6 months without resolution.

Hi Team,

Please find the attached current JOB Sheet

I have sony TV - Model No - KLV-32R412D
Serial Number - 4167065

Issue :- No Power

So that i have given the TV to Sony Service center in Hyderabad - PRANANK ELECTRONICS (Sony Authorized Service Center ) on 19/08/2023

They verified the TV in 20 mins and gave me the resolution that the Motherboard needed...

Its been 2years and 6months, I purchased a TV worth 61000.00. Yesterday I found a horizontal line in the TV screen and I called for Service and they told send a photo and sent it. After 1 hour they calles me back and said display need to change and including service 16500.00. My concern is not this service charge, why we are buying a branded TV like Sony because we are trusting their name and for long term use. Who knows after service how long it will work without further complaints. So I request to you please do something and don't break our trust. Thanks

I've paid the amount of a yearly subscription of sony liv yet the amount was deducted but the subscription is not active.

Sir I have new LED TV 55ins pouches in Tindivanam Sathya showroom in 15 aug 2023 BUT INSULASION TEAM 19 AUG 23 COME TO MY HOME
SERVICE PRASEN IS INSULASION not free only pay insulation only pay 2500 told me i tell that person free insulation told shroom but that person fit the tv and Remus all part and pack the tv i speech but not answer for me
so please return that tv refund my payment i very sad Sony tv very poor service your product

my cell number: [protected]

I have brought the sony television from Bajaj electronics store in 2017 RS 90, 000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped by company and requested for exchange. I agreed for exchange but they are giving rs 7, 000 exchange value for my old television which costs around 1 lakh. This is rediculous and it is a Fraud. I sent so emails to sony head office still there was no response from them.
Need help in resolving the issue.

I have brought the sony television from Bajaj electronics store in 2017 RS 90, 000. Now my television not working and raised complaint with SONy for repair service. Technician visited and saying repair od not possible as parts of the model was stopped by company and requested for exchange. I agreed for exchange but they are giving rs 7, 000 exchange value for my old television which costs around 1 lakh. This is rediculous and it is a Fraud. I sent so emails to sony head office still there was no response from them.
Need help in resolving the issue. [protected]

Sony Corporation India,

I am writing to express my dissatisfaction with the service I received for my Sony 1000 XM 4. The product was defective right from the factory purchase and I visited the service center within the warranty period. However, all they did was had software update. The problem still persisted and they denied giving a replacement
pathetic customer service from Maharashtra

The issue...

Sony Corporation India,

I am writing to express my dissatisfaction with the service I received for my Sony 1000 XM 4. The product was defective right from the factory purchase and I visited the service center within the warranty period. However, all they did was had software update. The problem still persisted and they denied giving a replacement

The issue I have been experiencing is with the battery, where the left earbud was draining to 0% in just 30 minutes, while the right earbud was draining to 0% in 1.5 hours.
Same goes for charging case then onwards I have been toss around like a ball from here and there

pathetic customer service

As a resolution, I would like to request a new replacement for the same product. I would appreciate it if you could look into this matter and provide me with a resolution at the earliest

I purchased Sony LED HD-55X80K on 15 Jun 22. The TV is dead now for the lat 5 days. Its not starting. It embarrases and humiliates.

case number 75944626

Today, it started but setting option does not work at all.

Such world class brand deteriorates its fame and name.

I want the tv to start immediately.

Kindly help or I will be left no option except consumer court.

Dear Sony Team,

I am Mohammad Shawaiz from Uttar Pradesh. My city's name is Moradabad, and my city's Pin Code is 244001. I bought WF-1000XM4 earbuds on 28th June 2022 from Amazon.

My right earbud battery lasts only 30 minutes, while the left earbud battery lasts around 2 hours after updating the firmware. I have seen on many forums that most of the users of WF-1000XM4 are facing this battery drain issue after...

Hello, I have raised this complain on 16th July, no response can some one look into this and fix the issue.

Pls send some professional person who can visit and check the product, pls do not sent arrogant and unprofessional people.

hope I am clear.

BR..
RAJ
[protected]

I had purchased Sony Bravia Led TV KDL - 43W950D in 2016 paying 78, 000. Within 5 years, the TV would not start, and I had to replace some parts 2K This week, we are facing a new issue with display, and I am told that the .TCon board has to be replace, which I think will cost me another 9K (including taxes), based on initial estimate given. Feel so cheated to spend more than 25% of the TV cost in less than 5 years. I feel this model itself is faulty. Do not recommend anyone to buy these costly, useless Bravia TV's and go for cheaper models from MI. Seems to me that Sony is cheating customers with low quality, costly products.

We have purchased 43 inch TV at Vijay Digital 2nd line Arundelpet Guntur on 23-Dec-2021.
Recently we have been observing a 1-1/2 inch pink band at the bottom of the TV since 2 weeks.
Immediately we contacted Sony Service Engineer in Sony Service Centre, Arundelpet, Guntur - 522 002, who visited my house and charged Rs.200 for sending message for requisition of the board.
He said that the service charges would be Rs.3000 - Rs.4000 inclusive of transportation, as the period is within 2 years and again he said that the price will not be charged for the board.
We request you to advise us regarding the genuity of the statements.
-- K Ranganadhacharyulu Mobile:[protected],[protected]

Respected sir

my reference no:75577726/75687948
it's been more than 10days gone after escalating neither no response sony india nor sony service centre pondhicherry.

Since i had bought an sony oled 55inch a80j tv from sathya agencies, i had an issue of image retention in tv since bought for that i made an complaint in sony also.
They had visited and done the panel refresh two times and then...