Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5619
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
5619
Pending
107
Resolved
71
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony India — home theater installation delay

 thomaspmjohn on Mar 17, 2019
Request for initial installation and demo of home theater was placed on 16 mar 19. Customer care rep assured completion of the same by 16 mar 19. Task was assigned to m/s ss technologies visakhapatnam and the dealer also committed installation and demo on 16 mar 19 or by 17 mar 19. However, dealer had switched off the phone and is not responding. Subsequently called customer care rep on 17 mar 19. But they even refrained from lodging a complaint and also to note my feedback of poor service support. Presently i feel the service reps and dealers are giving false/ wrong promises and the customer have...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sony India — sony bravia tv service complaint

 Sandeep Potadar on Mar 16, 2019
Hi sir/madam,

I called to sony service center for repairing our tv (Bravia sony tv) and they came to our home to repair but they told we will take some spare parts (Two boards in the tv) and will get back with corrected parts and fix it after repaired the parts. They took away the parts even after six months also there is no response from sony service center. Even i called them 100 times there is no response but i have asked to return those spare parts again they are telling will give it back but it is continuing since last six months. Please fix it asap.
I am really frustrating...
Complaint comments  Read comments Complaint category TVs

Sony India — sony bravia 43" led

 MayurbMayur1 on Mar 16, 2019
I have bought bravia 2 panels in december 2015 keeping high faith in brand but one of that 43" panel started giving problem from early days of purchase, i had took their 2 year extended warranty also which has expired in december 2018 and on 27th feb 2019 my tv panel (3 year & 2 month) got faulty and sony is not considering it for free replacement and asking 24.5k for replacement, i am requestibg them since first day to approve free replacement but they are adamant on taking charges hence as a last hope i am knocking this door

Namaste

Mayur brahmbhatt
[protected]
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — technician installed the tv slant...

 Sakshi1275 on Mar 15, 2019
The technician charged me rs.600 for installtion of my new tv (While purchasing it from bajaj electronics i was told that it will be installed for free)... And nowhe also installed it slant and now he is not ready to come
+[protected]
This is the number of the technician
I called sony customer care several times but it is least bothered and not ready to take any action...
Complaint comments  Read comments Complaint category TVs

Sony India — kdl-42w900b

 neelshin on Mar 15, 2019
We have purchased sony bravia model no kdl-42w900b on 17th december, 2014.

Due to unknown reason our display panel got damaged.

We contacted to sony customer care from where, engineer from s. B. Electronics (Authorised dealer) visited our place, and confirm about damaged of display panel. He gave us estimated expense for replacement of display panel and on basis of which we placed our order with sb electronics on 26th december, 2018 and paid an advance of rs 15, 000/-. But till date we have not received our order due to non availability of display panel.
Complaint comments  Read comments Complaint category TVs

Sony India — delay and rude behavior

 Peacenest on Mar 15, 2019
I took my sony tv to 'sony authorized service centre calicut' (Phone[protected] on 02/03/2019. Job no. J90412731. They said since the spare part is not readily available with them they have to get and they return the tv repaid within a maximum period of 10 days. They told me the total changes including all will be rs. 5, 350.00 and forced me to remit 3, 000.00 in advance which i did. (This is the first time for me some service centre force customers to make the payment in advance. Is it a company policy?). On 14/03/2019 at 10.44 am, two days after the due date, i called them and asked the status....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — display crack in up and down in left side

 Saravanan jayalakshmi on Mar 15, 2019
I am purchase sony bravia 40inches led purchaseing in sunday 10/3/2019 just four dates ago. I am telling your show room then thiruvalluvar branch i am purchase the thiruvalluvar branch i am tell your show room it's not respond very worst off service. My tv problem is display crack up and down in left side in sticker side telling the seller in mrs thandapani is not respond. Yesterday tell the seller i am call 6o clock sir not call the seller. I am call not attend the call. This is costmer service is not satisfied sir sovle the immediately.
My contact [protected]/[protected]...
Complaint comments  Read comments [2]Complaint category Employers

Sony India — sony bravia x85f

 PBJain07 on Mar 11, 2019
I had purchased a sony android tv (Model x8500f, 49") on 09 feb, 2019. A counterfeit product was delivered without quality check.

During the installation of the tv on 09-02-19, it was noticed that the hdmi2 port was not functioning. It displayed a message 'no signal'. Also it does not support my sony home theater system (Model e3100), apple tv and fire tv. The demo guy (Technician) informed me that the hdmi2 port would work only with dth set top box. So i purchased a set top box. But still the problem persisted.

Thereon, i contacted the installation technician again...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — xperia xz1

 vicky606705 on Mar 11, 2019
I am using sony xperia xz1 mobile, my mobile give to service center in sony adyar for display and touch and panel almost of 11016 rs, but still not delivery my mobile every time in delivery one new problem create last time pressure sensor not working, i spent money for only water proof ip 68 but still not done in service center my job sheet no w[protected],...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — led sony

 Khandelwal Mukesh on Mar 10, 2019
I bought a l. E. D. Of sony (28inch) 2 year ago. It show some defected. After that i go to sony care for repairing. I pay
5600re for this defect he gave me 3 month guarantee. Under 1 month it show again some defect i go to sony care but it again told me to pay 8000re for that defect. Please solve my problem and take this matter carefully
Thanks a lot
My name - mukesh khandelwal
Email - [email protected]
Complaint comments  Read comments [1]Complaint category Business & Finances

Sony India — about sony service center akola

 Ritesh Shegokar on Mar 8, 2019
Dear sir
We are running Sony service center in akola Maharashtra which is shree gajanan services...our payment is pending from Oct 2018...we ask asi of Nagpur branch abhijeet navghire and bsi pradip chopra they said management hold our payment and our agreement is still on march but they open new service center unofficially.we are unable to do company's rtgs cause our payment pending ..they clearly cheat us ...yesterday was our odit and abhijeet navghire was came in our services ...and they get our brackets and customers mobile handset ..they said it has submitted in Nagpur branch office...
Complaint comments  Read comments Complaint category Business & Finances

Sony India — home theater dvd, dav-dz390k

 Parvinder Sahota on Mar 6, 2019
Hello sir maam
I purchased the above, in 2009 from casa madhav panjim. It was repaired in 2016 by self at mumbai. Since it's a sony product, i didn't want to throw it so i tried calling sony company in feb 19. The company willingly said it can be repaired so i told them to go ahead, it was repaired for rs. 3000/when i received the item it played for 10 minutes, i called up sony call center and send email, with lots of personal request. They took it back second time and took rs. 236/ for transit, it played for 45 minutes and then again same defect, now i am fed up with it, i wanted my money...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — my complaint registered under j90399884 is not attended. very worst service.

 chavanch69 on Mar 11, 2019
My complaint registered under J90399884 is not attended. Very worst service. From 10 days i am unable to watch TV. Even ulternate arrangement not made. No proper responce from the service provider. in this city No Sony products are not prefered by the customers due to poor service.   Replace all...
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — audio speed with the visuals

 Diksha S. on Mar 3, 2019
Please take this in your consideration. This is about sony tv hd airing. The audio comes much later than the visuals. This spoils the mood for watching your channel. Please fix this problem on sony tv hd. This problem has persisted since a long time and no resolve has been done by you. Waiting for the fixation in anticipation since i have paid a significant amount to view this channel of yours....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sony India — complaint - factory damaged android tv delivered. need product to be taken back and refunded.

 PB Jain on Mar 1, 2019
This to bring to your firm attention that a damaged sony android tv (Model x8500f, 49") on 09 feb, 2019 was delivered without quality check.

During the installation of the tv on 09-02-19, it was noticed that the hdmi2 port was not functioning. It displayed a message 'no signal'. Also it does not support my sony home theater system (Model e3100), apple tv and fire tv. The demo guy (Technician) informed me that the hdmi2 port would work only with dth set top box.

I purchased a set top box about a week ago[protected]. The delay was due to my work commitments and outstation...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — subwoofer not functioning

 Sioma on Feb 28, 2019
Dear sir or madam!
My name is shimon kanar, i live in ecuador but purchased my sony receiver model str-dh590 from amazon.com.
Whatever i have tried i did not succeed to get my subwoofer to sound. I have tried all the setups of speakers but for vain. I know that this sony model need amplified subwoofer speaker.
Is there anything that i can do or maybe turn to a professional help of sony service station.
Order no. From amazon #[protected]
Date of purchase january 4 2019
Serial no. 8804535
Model str-dh-590
Yours faithfully,
Shimon...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — poor after sales service for high end device xz2

 samantajohnny on Feb 27, 2019
Sorry to say but I am really disappointed with your poor after sales service and communication. I have visited service centre with the issue of cracking sound in loudspeaker ref. workorder no. W[protected] dated 23 Nov 2018. Unfortunately the day after service centre handed over the handset I found the same issue with the loudspeaker and again I had to visit the service centre for the same issue. This is really very annoying to visit the service centre for a single issue and keep the device at service centre for a long period. I have urged to provide a replacement unit of the same as they said...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — sonyliv wrong subscription charged

 Rony Simon on Feb 26, 2019
I had subscribed for sony liv subscription of Rs 49 but even after unsubscribing the same I am continously being charged Rs 49. In December'19 I was charged Rs 99 as subcription charges. So basically I am being charged Rs 49 & also Rs 99 even though I dont have any Sonyliv subcription.

I had mailed Sony India customer care many times but still there is no solution on this.

Never subscribe to sonyliv...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sony India — complaint - factory damaged android tv delivered

 Pbjain on Feb 24, 2019
The manager
Sony

Dear sir,

This is to bring to your attention that i had purchased a sony android tv (Model x8500f, 49") on 09 feb, 2019.

Its very disappointing to inform that i have received a product with factory damage. Recently it came to my attention that the hdmi2 port always displays pop up message 'no signal'.
Immediately i registered service request (Id[protected]. One of the sony installation technician visited and assured me that hdmi2 would only work with a set top box. Hence, i bought a set top box, but the problem persists....
Complaint comments  Read comments Complaint category TVs

Sony India — faulty home theatre under warranty not replaced/repaired by service centre [Resolved]

 amritansh tambi on Feb 24, 2019
We had purchased sony home theater model - ht-iv300/m bearing serial no. 3380387 on 28th october 2018 from croma, malad. After a few days of normal performance, the amplifier developed some issue, which influenced the bass to a considerable level. We then placed a complaint with sony consumer care on the 17th of december, 2018, after which their engineer came and insisted on replacing the woofer. They sent a new woofer, but the problem persisted, as the fault was in the amplifier. The engineer thus took the amplifier with him telling us that they will get back to us after checking it. After a few...
Complaint comments  Read comments Complaint category Electronics & Appliances

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