I have purchased the Sony w672e model just 3 months ago.but on dt 4 Oct I made a problem day the TV become off automatically n I registered a complain n d I'd is 42643862. on 5th Oct engg comes n see d problem n tell day he unable to solve the problem.n tell that another person will come n take the problem but till date no one has came n take the problem.Today the TV is get totally off n the power is not coming n again I registered the complain n they tell that the engineer will come. Let's see what is happening n when will the engineer will come. But totally disappointed with d service....

Hi, i have purchased sony bravia tv 3 days back still now i didnt get any call about the installation i got sms yesterday eveing about service request. Service center number given but till no response from that number. I am really fed up and im leaving OOS tomorrow. Kindly dont provide false information to customer that tv will be installed next day....

I had purchased 32" sony bravia (Model no. KDL32W600A) on 2013 at Reliance Digital show room, Ambattur, Chennai, Tamilnadu. After 3 years(16.10.2017) of successfully running, the display is gone all of a sudden – NO VIDEO in that screen, we heared only audio Then I call the sony service engineer via tool free no.
After checking with service engineer, he told panel needs to be replaced and it will cost around RS12500

Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with panels, they should have replaced...

I bought a smart watch on 2nd oct 2016 from sony and the product became not working within the warranty period. I gave it to a sony service center on 15 may 2017 and they told that they would replace the product in two weeks. After a month when i reached out to them they told they are not able to find a replacement for my watch as the model is discontinued. I escalated this case to sony and got reply from them that they will work on it asap. Again after three months i got a call from sony saying that i bought the product from a non registered dealer even though the product is genuine, so i will...

I purchased sony led tv kdl-55w800d tv from chroma on 23.10.2016. The tv is still under warranty, but it is failing to start and blinking red 5 times again and again.

I made complaint on 09.10.2017 to sony customer care no. (18001037799) vide service request id: 42780234 and i was assigned sree balaji electronics, hyderabad. Customer care told that sony technician will visit my house to repair tv in 48 hours (2 days). Nobody came to visit in 2 days.

I called them again and they told to wait for 1 more day.

Next day again, i called they told to wait...

Hello sir i want to tell you that i have purchased a sony tv model no. 49w672e and sl no.8003267. Our concerned dealer is telling lie to us that he will fixed our tv in next 1 hour no query is solved by them and your company says that after 48 hours all such query will be solved but 72 hours had been passed they don't listening our phone. I must say you that your tv services is too worst that we have taken the final decision that we refund our money and give your tv to the dealer. And next time we will never buy sony product. Take care of your company....

This is with referance to sony home theatre model bdv - e4100/ me12 which i purchased on 17th october, 2017. At the end i have mentioned complete details of shop address and sales person name. We had been committed by the sales person that the product will be delivered and installed on 18th october 2017 (Very next day). The product was delivered on 18th october 2017 as committed. Today (19th october 2017), when my father called up the concerned person for installation and demo, he experienced extremely unruly, non professional, unethical, abusive and unimaginably response from the sales guy. This...

Dear sir,
I have purchased a sony android tv on 28.06.2017 but after installation no knowledgeable person come for demo of android tv.
Only phone call coming for demo and no one came to give demo after 3 months. Call dealer several times but not get any satisfactory answer. Always give answer that your requirement filled online or please come on my shop....

I purchased sony led tv w67e 40 inch and a sony home theater from fair deal, dhantoli nagpur on dated 17.10.2017.
Dealer didn't provided the bill and also during delivery its didn't sent. We r un continue followed about installation but not a proper response from delear ans miss behaving to the customer.
Please take out sony delear ship from fair deal dhantoli nagpur....

* lcd tv set not showing picture, probably a fault with panel or backlight

* raised service request on 14/oct/2017
* got assigned request id: 42976436
* got assigned to: vigneshwar services, ph. No: 080-25525400
* promised tat for first call from service center was 2 days

* after 4 days, have not received call from service center
* repeated calls to service center not being answered...

Hi sony india,

I holding an sony hx50v camera, given to sony authorized service center, hyderabad, due to problem - "reinsert memory card error and hand wheel controller mall functioning" on 03rd jun 2017, ref job num # j71353899.

Initially when i given camera to them, they said there is problem with software, need to be updated/reformatted.

Its been 135 days, the camera still in service center only, every time (More than 5 times) when i called them they saying " there is another problem with camera, some or other parts need to be replaced, now they...

Dear sir,
I am a regular customer of your esteemed company. Few months before i have purchased a sony home theater model no. Hbd-dz350 & serial no-6206946, but in the back of dvd and sound box is written as made in china. My question is that, is it you are not cheating the customer for selling chinease product in the name of sony. And if not please clarify how i can believe that the product which i have purchased is made by sony.in this connection i am attaching herewith some photo of the said product. Your early response will be highly appreciated....

Sir, this is complaint against sony india
Sir
At sony service centre at ludhiana wastetage of time to replace the product.
Without bill or without sales tax no. They will not entertain any person.
This is modern electronics gill road, ludhiana.
Now i will make a move to break with hammer your pendrive which is in warranty, to upload at you tube as soon as possible.
Thanks for bad co operation with sony...

I had purchased 32" sony bravia (Model no. Klv32ex300) lcd on 2012

After 1.10 years of successfully running, the display is gone all of a sudden - lcd colors are not coming properly and the plastic layer is created on screen which is creating very poor picture quality and in turn can't see the same.

After checking with service centre, lcd panel needs to be replaced and it will cost around inr 12000+service charges!!!


Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with lcd...

Dear customer care executive,
I had given my sony laptop model vpceb13fg, sr no, 7000105 for checking / service cost estimation on 13/10/2017 thro' job no. J72810701 to mr. Mayur (Service engr.) today i got the call from service center for giving me the cost of repairs, it was exuberantly high. Hence i had visited the service center for collecting the laptop. I had paid the service estimation charges. But on detail checking, i found that the laptop was not opening easily due to improper assembling after checking and many screws were missing. Crack developed near hinges and it was hard to...

Hi,

I have purchased sony 32 ' tv on 30- june-2017 from bajaj electronics, medipally, hyderabad.

25-sep-2017 i have lodged a complaint (42335331) on tv as it is not working. Technician confirmed that screen need to be replaced. Its 18 day, when ever we inquire for status, its standard answer from everyone (Sony customer care, bajaj electronics, service center, technician).

I just want to know the sla to resolve it, simply these guys are playing with me with standard 3 days answer.
Also, i am ok if it take long time, but atleast need to provide...

I purchased sony bravia 32 inch smart tv model klv w512d last year. And i have warranty for 2 years. Some vertical lines coming on the screen. So i had given complaint to sony customer care on dates 6 oct 2017. No body came nor any call from sony service center till today for solve my problem. My service request id 42702886. If you are not provide service i will go to consumer court against your company. So pls kindly provide service to solve my problem...

Purchased the lcd tv cx52 40 inch size in the year 2012. After 3 years tv display was not there. Sony service person came and replaced the board and charged rs.6500/-. Again few days back the picture was running horizontally. And not clear. Complained in sony and service person came and without checking he asked to change the cable tv set of box. The same was changed and again the same problem. Without checking any component he asked to change the mother board. After few days service centre representative called and told that the board costs rs.16000/-.
Service centre is clarity services,...

Hi sony india,
Complaint id : “sonyindia=042-274-421' complaint id - sonyindia=034-242-130”
Tv model: klv 43w752d
I made a mistake by buying a sony product. Don’t suggest to call the customer care or email to sony i am doing this since 1 year 2month. Please go through the below email will give the sony history.

This is madhu from bangalore, i purchased sony tv last year (Aug 14th 2016) after 15 days of the purchase i noticed a problem where some of the all app icons where getting diapered, i raised a complaint against to these service guys came and reset...

To whomever it concerns.

Model no:klv-49w672e

Serial no:8017565

Compliant no:42622152


This is to get notice that even after so many follow up also and sending mails also. There is zero response from you end. This states that sony company they want to only sell the product, but after sales there is zero support and services given to the customer.

I will look for one more day till tomorrow or else i will make a legal complain on the company.

Hope you take this serious, rather than falling into the...