Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
5967
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
194
down
127


Customer satisfaction rating
2%
Complaints
5967
Pending
311
Resolved
51
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (893)

Sony India Complaints & Reviews

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Sony India — My sony xperia z3+ in not working well

 yuvi956 on May 25, 2017
This is yuvraj singh mob. 8234875552 having sony xperia z3+ purchased rupees 25000 from authorized service center, now my phones left side touch not working well, some alphabets like r, f, c, and many others not works at all. I went to near service center and they do what they can do and lastly said u need to change your full display. And the cost is 7500. My question is that when my phone is never dropped not a single scratch nothing at all, then what is my fault, when i google this problem i found no. Of peoples who owned xperia z3+ is facing the exact same proplem so this must not be customer...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — About service personal visits for repair

 rohit Doshi on May 24, 2017
I had lodge a service complaint on dtd 17 may 2017 at sony customer care at id 39498428 for tv repair, i have had received service persons contact details, but till today service person not visited & no any solution.
I have been in contact with sony service customer care unit, they also assured about service person, but still its not happened.

It could be lead to spoil a brand name sony service. I need why such delayed in service...
Complaint comments  Read comments Complaint category TVs

Sony India — My phone xperia xa dual

 vikassingh9136 on May 24, 2017
It was very bad phone i am fed up with this in 1 year because of so many problems i will submitted 5 times in sony care but again its not work properly again same types of problem i am complaining for the replacing it or upgrading it but more after 7 days there was no response when i call to customer care then it can hold my call again and again and waste my more than 25 minutes but there are no answer of my question and again it will give me next date...plz sony don't cheat your customers....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — Complaint about not receiving kit with the main product specified

 doships96 on May 23, 2017
Respected sir/madam,
I had purchased the KDL-50W900B smart tv from chromo store of Ashram Road branch in Ahmedabad, Gujarat back in 2015. At the time we were not in position to set the tv on the wall. At that time that two technician named Piyush whose mobile number is +91 9974741809 and Mitesh whose mobile number is +91 9824339590 said us that whenever in future you need to mount the tv on wall just call us back. I still have the Installation Service coupon with me and have attached the photo of same. And now in current scenario when I called Piyush one of the technician 3 days before,...
Complaint comments  Read comments Complaint category TVs

Sony India — KDL-42700B led tv [Resolved]

 deekat on May 23, 2017
Dear sir
I have purchased your product sony led kdl-42w700b having serial no 3254274. It goes non functional after 3years and three months. I have approached to the nearest authorised sony service center. On inspection they noticed led screen not displaying nothing. But power supply is ok. They told me to replace control panel that costs approx 23500/ rs. So high amount for repairing. My question to the sony industry is it failure technology that you have adopted. Or low quality control of parts. I have loosening all trust on your brand. My colleague brought same model of led. Having same...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Lcd tv repair

 kamal jain 60 on May 22, 2017
It is regarding my lcd tv at b-7-6 chander nagar ghaziabad. I contacted their vashali service centre for more than two months back. Your vaishali ghz centre representative came taken visiting charges and assured 2 months back to replace speakers and taken 2000 rupees as advance. But no body has turned up so far neither speakers replaced nor money refunded. On phone they are very alusive.....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sony India — Sony tv screen size not meet as per specification [Resolved]

 Vijay Raj Dixit on May 21, 2017
I purchased sony led tv model klv-32w622e screen size 80centimetre on date 14may 2017 from sony centre gurugram. But when i checked and measured the screen size at home i found the screen size is 73centimetre so it is wrong product as per specification. Please help me against i got specified products with correct screen size. My contact number is 9971281009
Name:vijay raj dixit...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia xa dual (Mobile)

 sathish dks on May 17, 2017
Have sony xperia xa dual which i bought six months ago. Touch screen is not properly working and it got some patches on screen. Have still six months warranty period. Went to kg sony service centre at coimbatore they saying some reason and cannot claim from warranty and need to pay 4500/-for changing display. Then y they saying warranty guaranty etc etc... Have attached bill copy kindly go through it and i need proper soluton. Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — Issue was not solved after visit to sony service center also

 selvaganapathy! on May 17, 2017
Hello,

I am using Sony Xperia XA Ultra Dual Sim mobile. I am facing lot of issues with the mobile. I mean Heating issue, then changing of back camera to from camera option is grade out, then battery drain. I am using the phone for last 3 months. Then I visit the service center for fixing the issue. They just format my mobile and give it to me. After that I am facing the issue "Screen Overlay Detected" then till now heating issue was not solved and touch was very tough after the update. Then I contact the online Customer support. They told me to again visit to the service center....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Poor sony product

 Gowry Rajendran on May 16, 2017
We purchased led 46" kdl-46w700 on december 2014. We had taken extended warranty for the tv on the date of purchase as well.

The tv suddenly stopped functioning on april 2016 with problems in its screen. We promptly registered a complaint with the local sony service centre. The tv was replaced by sony india on 27.5.2016 with a klv 48w562d. Now, on 5.5.2017 the tv, klv 48w562d, stopped functioning. Now there is only sound and no picture.

The tv, that we purchased for huge amount of about inr 75k was working as expected just for one year and even the replacement for it...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Service not provided after paying money to Sony service center

 saumya1 on May 15, 2017
Hi
I call to local servervice center to check my TV set "Sony Bravia"

"Service Center Name: Sree Laxmi Services, Service Center Address: Gopabandhu Nagar, PO - Charampa Bhadrak Orissa, Service Center Contact Number: 06784-250088"

They came and took Rs12500/- to exchange my TV set and provide me a Job card and tail me to get the new set within 15 days. But till now no service has provided. Now they are not attending my call.

Please Help me I am in big trouble.

Regards,
Barendra Nath Barik
9437754385...
Complaint comments  Read comments Complaint category TVs

Sony India — Regarding not working on new sony xperia xa

 risho on May 14, 2017
Hi sony,

This is in regards with my new phone sony xperia xa that i purchased in december 2016. Since then i was facing heating issues and 2 months ago the phone turned off. Then, i took this phone to the nearest authorized service center in lajpat nagar, new delhi as my phone is under warranty. They repaired and gave it back. But, phone didnt work and again turned off after few days. Then this time service center kept phone for a week and changed the mother board. But again it turned off and now phone is still with the same service center. I am seriously fed up with such kind of...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — PS3 12GB stand alone

 ASDahiya on May 13, 2017
It is saddening that inspite of various complaints to customer care as well as to the sony authorised service centre at shastri nagar delhi regarding job no. J70792631 dated 01-04-2017, no concrete action has been taken to attend to our problem. It was only after assurance from the assistants at the service centre that the memory of the ps3 can be increased to 250gb, we left our ps3 at the centre. Now, after repeated calls from our side, the concerned incharge of the service centre seems least interested in solving our problem....
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — REg. Not attending the service to install the new TV

 MVNS Murthy on May 13, 2017
Dear sir / madam,

Reg. T v - sony 43w800 d purchased on 11th may 2017. From service they have alloted the service number 39405988. They have promised to come on 12th evening but till now no one is not turned back and they are telling coming in half an hour. Please look it in this matter.
This is not far how long we will wait.
Please let me know
Thanks
Mvns murthy...
Complaint comments  Read comments Complaint category TVs

Sony India — Bravia 55x9300D

 Epari Bala Krishna Rao on May 12, 2017
Purchased from Hyderabad nitih infotech Pvt limited and installed on 16.4.2017 only. The sound quality is weak and very Poor sound even at volume 75-80. The dealer says that I have selected wrong Tv. The Tv asks for password every time I go to you tube and also disconnects from internet on its own very often. half screen is appearing in blue colour for ten to twenty seconds every time channel is changed sometimes for long time also. Unfortunate that I have invested huge money just believing Sony brand....
Complaint comments  Read comments Complaint category TVs

Sony India — M5 dual

 klvg on May 12, 2017
I have purchase new phone m5 on 15 may 2016, i am facing some problem
Of battery discharge & hanging & other issue after some time three
Time replace my handset (Sony m5 duel) from
Ony company
I am facing some problem from new handset. Next day submitted my new
Handset so repair in 1 month
(Genius service center udaipur raj.) to call your handset has been
Ready so im pick my handset so aging i am facing new issue so i have
Don't time go & submitted my phone so use
My phone by me some time high issue create in the phone so again visit
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony xa ultra purchased from jaipur, india

 Radhakrishn Tomar on May 11, 2017
Kind Attn: M/s Sony India Pvt Ltd,
Dear Sir / Madam,
I would like to draw your attention towards problem I faced after purchasing Sony XA Ultra mobile. I Purchased Sony Xperia XA Ultra DS Black (IMEI No: 356060071208023) on 11.09.2016 from M/s Smart Solutions, Jaipur. Mobile worked well till 2-3 months, after that it started giving lots of problems . Camera stopped working, android problems, speaker volume decreased, call connectivity not proper & most common excessive over heating. I always used sony charger.
I researched on google regarding my problems, I came to know that...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Service center miss behaviour

 faiz3605 on May 10, 2017
Dear team,

This is to birng in to your notice that i have sony xperia mobile and i have given to the sony service centre located as mentioned below :

Active techno care
M 9, 10 yashwant plaza station road
Indore 573202 madhya pardesh.
Phone : 0731 4032444

I visited above address as on may 8th 2017 also got the job number : w117050801167.
Model number : e2363
Imei number : 3522198073117646
Color : black

Today i got the call from landline : 0731 4032444 with states that mobile has problem with...
Complaint comments  Read comments Complaint category Telecommunications

Sony India — Mobile phone issue since purchase

 Anushka Suvarna on May 10, 2017
Sony mobile xperia xa ultra graphite black, serial no: b133 purchsed from vijay sales mumbai - opera house branch.
Date of purchase 06/11/2016
First problem faced on very next day of purchase was mic, could not hear anything on call and loud speaker. Went to service centre to launch complaint but got rectified without raising service request.
After just completion of month, touch screen, heating and battery issue started which i have manged almost for two additinal month.
The only problem solved was touch screen replaced.
Now again i am facing heating, battery...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Faults in sony Led TV

 Anshum Kumar on May 10, 2017
I purchaed my tv on 11 may 2014
Sercices were done on following dates-
1. 11 april 2015
2. 19 april 2015
3. 11 july 2016
4. 6 aug 2016
5. 31 aug 2016
6. 27 dec 2016
7. 4 may 2017

Every time after repairing there is a new fault or the same previous one.

My tv is in warrantee as i have done amc (2 years extended warranty) issued by sony
So it makes a total of 3 years warantee from 11 may 2014 - 11 may 2017

Now again there is a fault and now i am fed uf of getting it repair so i want the company...
Complaint comments  Read comments Complaint category Electronics & Appliances

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