Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5821
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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218

Phone:
Phone:
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273
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141

Customer satisfaction rating
2%
Complaints
5821
Pending
102
Resolved
76
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (995)

Sony India Complaints & Reviews

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Sony India — received wrong order

 Akash228 on Nov 16, 2019
Sir..

I have cheated by headphonearea.com. As i ordered the. Sony bluetooth ear phone along with the bose headphones.. But when i received the parcel through the xpressbees courier.. I found only jbl head phones.. This is so ridiculous service by you... I want to return the parcel.. Kindly refund the amount. As soon as possible.. Revert back.. Or else i have to file a cheating case against your company. So please either deliver the correct product or refund my money...
Waiting for your reply.

Thnx & regards...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — regarding receiving wrong order

 Akash228 on Nov 16, 2019
Sir i ordered sony headphone and earbuds but i received jbl local headphone with wire. I payed 1650 rs and mrp on that jbl headphone is 749 rs. My request is kindly refund my money or give me right order which i have ordered

Please sir don't force me to take strict action against it. This is first time happened with me. So my again kind request to you is please refund my money...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — sony tv model 32w672e (serial no. 307733)

 abhagchandani on Nov 15, 2019
I have register complaint on dated 5th nov'19
That complaint attended on 9th nov'19, service engineer taken rs. 1000 advance for defective parts
Still problem unattended got response from repair center that part not available in stock.
My request please ask your repair center to keep such a common parts in their stock so customer not suffer...
Complaint comments  Read comments Complaint category TVs

Sony India — wi-c300 bluetooth headphone

 MAHESH Mashal on Nov 12, 2019
Sir/medam i have given above mentioned product to sanika enterprises, vijayapura 586101 for service on 24-10-19. They have sent the product for replacement. Yesterday i visisted the service center then i came to know that the product has arrived. But no service center person called me regarding arrival of product. Sir i request you this is not proper way to communicate with the customer. Kindly suggest them to improve their service formalities. We love sony product only because of their quality and service. If you fail to provide us happy service then it may drag us towards other product. I hope...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — model no. 43w752d/ led tv is not open properly.

 [email protected] on Nov 12, 2019
I have purchase sony led tv model no. 43d752d in 20.02.2017. At that time 2 years warranty include in the led +2 year warranty sold writing in the led covet at the time the dealer not advice me. On 02.11.2019 the led tv not working. On complain the sony service. The sony service send his people to find out the problem. The sony service people see the led tv & he report the sony service "led tv panel is damage & estimate price" rs. 21, 864/-. 2 years extention warranty i. E. The deal problem. Because he does not advice me. How can i do. Please help me....
Complaint comments  Read comments Complaint category TVs

Sony India — sony w800d 55 inch led tv - continuous issues

 naz_rocks on Nov 11, 2019
I purchased sony w800d 55 inch led tv in june 2017 for a price of 1, 10, 000 from lotus electronics in bhopal. It had been just over 2 year when i had my first issue in oct 2019 where i was not able to start the tv, it seemed to be stuck on the boot. On contacting sony support, they told that the only option is a motherboard change - which costed me 13, 000 in total. I got it changed by the authorized sony service center. Just after 1 month in nov 2019, i had my second issue, this time half the screen is showing blue. On again contacting sony, their technician is saying that it's again a hardware...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sony a7iii sensor dust on brand new piece out of the box

 Prudhvi Mitra on Nov 9, 2019
I am a student of photography and it was my dream to purchase the Sony A7iii. And I realised my dream by saving up money and finally buying it on 6th November 2019. So it has been three days since bought it. However there’s a black dot on the sensor which I can see through the EVF and it’s clearly apparent on the LCD screen as well. I am afraid I got a bad piece. Can you please help me? I purchase it from SVR DIGITAL which is in koti, Hyderabad, Telangana. I really trusted Sony as an excellent camera brand and a pioneer in technology. I spent all my saving on this and am right now sad. Please...
Complaint comments  Read comments Complaint category Digital Cameras

Sony India — display panel problem

 Navaga on Nov 8, 2019
We have purchased sony led bravia vide model no. Klv 32 r 482b in jan'15 and registered a complaint of blur screen and blinking red / green light on 2nd nov vide complaint no. 56999888 which has been attended by sony customer care on 5th nov'19 after lot of follow up. After inspection technician told us that there is a problem in panel which needs to be replaced and will get a call from service center regarding cost of replacement of panel. I am very much disappointed that there is no call received from sony customer center and when we follow up over phone it was told that the said model has been...
Complaint comments  Read comments Complaint category TVs

Sony India — vertical black line

 Alex234 on Nov 6, 2019
We bought sony bravia 55inch tv 5 yrs back. When we were in a market for tv, we had multiple brands in mind mainly sony, samsung and lg. We finally went with sony by trusting the brand but regretting the decision now. Sony used to be reliable brand a decade ago but not anymore. I used to see lot of sony products around in the past but i hardly see them now and there is a reason for that. I wish i should have done some research before buying. Anyway, 5 years back ii bought my 55 inch bravia for around 1.5lakhs (Which has a webcam and 3d support). After 5 years, it now displays black vertical line...
Complaint comments  Read comments [2]Complaint category TVs

Sony India — tv panel issue within 2.5 years

 [email protected] on Nov 4, 2019
I had purchased sony led television; model kd-43x7500e, sr no3002510 in nov 2017 from reliance digital, r-city mumbai.

We all know that sony is a reputed brand name in electronics market. We buy sony products because sony is the name of trust and it promises best quality & service.
My family has always trusted sony for its high quality products and customer satisfaction oriented approach.

Astonishingly in this costly tv of 66k, soon after the warranty period expired, horizontal lines appeared.
Sony is international no.1 brand and it has got a problem...
Complaint comments  Read comments Complaint category TVs

Sony India — reminder to my complaint dated 31.10.2019

 Murugesan TMB on Nov 4, 2019
I bought a sony 50 tv on 26.10.2019 and complained on 31.10.2019 that the service engineer has not arrived to instal the tv set. I am sorry to inform that nobody has turned up on the issue till date.

I once again request you to take up the matter and to resolve the issue immediately. Failing which, i shall be forced to take up the matter to the consumers redressal forum, which you please note.

K. Murugesan
[protected]
04.11.2019...
Complaint comments  Read comments Complaint category TVs

Sony India — sony mdr650bt hinges broken

 Abhi26688 on Nov 3, 2019
I bought sony mdr 650 bt less than a year ago.
Thanks to its delicate hinges, they got broke within 6 months o[censored]sage.

I reached sony service center s. B. Electronics thane-400607 and they say that this specific model can not be repaired by sony as per sony india. It was really shocking to know that you provide after sale support specific to product. Is this what we get in return of brand loyalty. I have been using sony for years now and first time i had to visit the service center just to witness such a poor support.
While earphones are still on sale everywhere why...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — defective product and no proper support from sony service centre

 JKSony1118 on Oct 31, 2019
I have bought sony led android 43" tv [model kd 43x7500f] 4k on 11.11.2019 from bharat electronics & appliances [bea], coimbatore. I choose this product because of the sony is the best brand compared to other tv brands in world wide. But with in 11 months the tv is got repaired on 26.09.2019. I am really shocked about the quality of a product from sony. I made a complaint about the repair using sony toll free number for complaint registering. The complaint is taken care by my district service centre [sharon electronics, erode]. The service engineer initially identify that the power adapter board...
Complaint comments  Read comments Complaint category TVs

Sony India — complaint about no response by service centre

 Murugesan TMB on Oct 31, 2019
I bought a sony led 50 inch 672g television set from venus electronics, 73, bye-pass road, madurai on 26.10.2019. I have been informed by the dealer that service engineer from sony will contact me within 2 working days to instal the tv set. I have been informed that my service request id 56861215 is assigned to city electronics pvt ltd., madurai. As no one contacted me, i have tried to contact them several times through their nos.[protected], 4360570 & [protected] but there is no response. Kindly book my complaint and arrange to resove it immediately...
Complaint comments  Read comments [3]Complaint category TVs

Sony India — issue with sony led kd-49x7500e purchased 14-01-2018

 Sumir Johar on Oct 29, 2019
I have purchased sony led. The issue has come in vertical line has occur. Now my family creating an issue that why i have purchased such a product. I would request you that i have purchased such a costly product with this thought & faith that i am buying the best company product in the world. I would request you to please replace the led so that i should not having any regret to buy sony products in my life. Hope you will understand the feeling of your reputed customer....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Sony India — sony bravia

 Hindav kalbhor on Oct 26, 2019
I was shock to see the cockroach wandering on my tv screen.
I can’t imagine how did it went inside the television as i am having the all new sony bravia.
This show the horible built quality of sony.
I am horibly upset on sony and i want the explanation about the isue imediately.
Customer do not expect this kind of service from the company after such huge amount for tv...
Complaint comments  Read comments Complaint category TVs

Sony India — sony 55 inch tv

 Randhir Brar on Oct 26, 2019
I complained 3 days back my tv is not working and was assigned complaint number 56760068. No one called me for 2 days. I tried the number several times of technocare solutions pvt ltd but no one answers or picks up the phone.

Finally i got a call yesterday that the technican will visit but they did not give me a time when he will come. They said he will call me which has not been done yesterday. Your charges are high 200 for the visit and 1500 service charge yet no action at your end. The service center must be less then 2 km from my house.

Why do you keep such bad...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — complaint regarding my sony bravia led model ex52

 Keshava Murthy Pandurangi on Oct 24, 2019
I submit my complaint that i had purchased said tv, now not displaying video, but only getting audio. Sony technician visited on my complaint and informed that the problem is with the panel, and the company will not supply i spare parts for the model.
If such being the case, what is the reliability on the company to purchase by investing on costliest from so called high branded company.
Please treat this seriously and resolve the problem....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — defective tv sony bravia

 mmsharma5647 on Oct 23, 2019
I had purchased sony bravia tv 40 inch from ep electronic paradise pvt ltd., 13 vaishali, pitampura, new delhi-110034 on 01.10.2017.

The tv has developed snag and it is not working for the last 10-15 days. Dealer is not responding and it seems that the piece may be duplicate/ fake. I request to kindly verify the the piece.

In case it is found to be duplicate, a legal action against the dealer will be initiated. I also request if it is ay tour end please do the needful....
Complaint comments  Read comments Complaint category TVs

Sony India — all opera based "smart" tvs

 Subash Alwar on Oct 21, 2019
As of June 26th Sony has disabled the Vewd App store from all its so-called smart TVs. That being the only source of getting any apps on the TV, the tv has just become a normal TV.
I speak for every affected customer in saying we paid a premium for this premium brand hoping for the best QoS and they blatantly come out saying the app store will not be available going forward.
So basically, we are left with no other options but to buy a seperate android box! Pathetic move from Sony...
Complaint comments  Read comments [2]Complaint category TVs

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