Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5862
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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162
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114


Customer satisfaction rating
2%
Complaints
5862
Pending
311
Resolved
46
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Customer Care related pictures (875)

Sony India Complaints & Reviews

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Sony India — Worst Service Sony Xperia

 Nijan J Nijan on Feb 27, 2017
I've had the worst experience with this so called irresponsible service center (Sony Center, Adyar, Opposite to Malar Hospital). The staffs especially an old guy doesn't even have manners on how to speak to customer, (I don't know his name). He was very rude on call, answering queries blatantly without checking up on status. I have given a sony xperia m4 aqua model for a minor fault (the back case was loose) servicing on 15 Feb (W117021500217). Initially they promised a 7 - 10 day return after servicing. They also promised on calling me to update the status of the complaint after 2 days and they...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — SONY Home theater DAV-TZ215

 roshanhal on Feb 25, 2017
This is the user of sony products, 2 years back i bought your product sony hometheatre dav-tz 215, at Nasik. Now i am expriencing a fault that the display of push power protector is displaying. I gone through your authorised service centre, they replying me that the motherboard has got failed and the price of replacement is 10000/-. I bought that for 12, 500 for the usage of only 2 year your product showing this damage. Then why should i go through the sony products in future. This showing me the faults and the quality of your products. This is indenting me not to buy any sony producs in future...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Complaint against kurnool (A.P.) SERVICE CENTRE . Regarding pendrives

 R.S.Madhue on Feb 24, 2017
As we from Dollar Computers, Kamala Nagar, Anantapuramu (Dist.) . I am the Managing Director. As we sent the Customer Pendrives to the Kurnool Sony Authorised Service centre.By World First Courier DOCKET NO.BA6555272 Dt, 02-12-2016. After 1 month I called them they told ur phone details are not with us soon we will make repair and we will send u. we r tried calling u so many time ur phone is switched off. This is the business no. 48 hours it will be in on. ok no problem after 15 days again I called them for service they are telling we don't have ur pendrives. As They are doing fraud.
Kurnool...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Sony India — USM8M1/W IN 31301240, USB storage media

 Iqbaldeep Shergill on Feb 24, 2017
I bought a new 8GB pen drive from a local shop.they told me product has 1 year warranty but on the package it is mentioned that product has 2 years warranty.It was not working on any other device accept my laptop so i went back to shop and asked for replacement. They said NO. I bought it in rs. 350.
They behave rudely. They just destroyed the MRP rate on the package.I don't know what they did with it but it starts working. The shop name is "system solutions".
I want to know that are your products selling on local shops instead of registered showrooms? why they destroying original price...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Repair parts very high

 Puru Acharya on Feb 22, 2017
I will never ever recommend anyone to buy Sony brand cause, neither it's service is good nor its parts or either it's workers, I have mistakenly bought Sony Bravia led TV which I will never recommend even my enemies to buy that product, sometimes they say it will5000, again says 6000 now they r saying 8000 thousand why buy such products when it's parts is not easily available n service is very bad and it's so costly and they also there is no negotiaton, banau neito bhad me jau....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Regarding my laptop repair

 golu_123 on Feb 22, 2017
Dear sir i have sony vaio laptop i purchase before 2 or 3 year and i always prefer sony but this time m not satisfied with your sarvices i have problem in my laptop but i didnt get any response from your service center ... i give my laptop in service center he said to to give me 1 day i will tell u estimate amount but i didn't get any response from him.. after 3 days he said 24, 000 what the heck is this if i pay 24, 000 why i repair my laptop, purchase new one ...in my laptop not big problem just hinz problem, Dvd not coming out thats it......
Complaint comments  Read comments Complaint category Home & Garden

Sony India — Display panel issue/quality issue

 Unm1031 on Feb 21, 2017
I purchased LED tv - Sony KDL 46W700A model 3.6 years back (in 2013) for 85, 000 Rs. I usually like Sony tv for its picture and sound quality. But recently faced issue of display (screen flickering) and Sony representative told me that there is problem with display panel and I need to change it. It will cost around 35, 000 Rs.

How come the display panel got issues in just 3+ years. The reason he told me either due to voltage / wetness due to cleaning of screen. But we do not have any problem with voltage / there was not any issue in cleaning of Tv as we never used even wet cloth to...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Bluetooth is not working for mdr-xb650bt devise

 Jigna bagadia on Feb 20, 2017
I took my head phone in th month sep... Within few months need to replaced as one pf speaker was not working. Now after getting it replaced it is not getting paired with any other bluethooth.. Tried with different types phone... Redmi note 3 samsung mobile and 1+1... Earlier it used to connect with 1+1 after replacement... It is not getting connected... Need ur immediate response on the same....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Part Not available

 Shiva Takkar on Feb 18, 2017
I am very constraint to express my deplorable situation regarding the faulty working of my sony led tv. The problem is that we have given our led in Sony service centre saharanpur nd now today 30 days have passed and they are not repairing our tv. I request that please do it as early as possible. I hope the best and i know your company is on culmination and i am a loyal customer. Please do as possible .

Naveen Takkar
9837027698...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — PS4 in process of exchange since 4 months.

 Random Gamer on Feb 18, 2017
I submitted my ps4 500gb model to a sony service centre in Aligarh in November. From that day I have not gotten my ps4 back (17th february). The service is the worst I've ever experienced. The service centre people appear to know nothing at all. I have already 9897 rupees for exchange. They said that 500gb was not available so I had to pay much more for the 1tb one. The worst thing is that a delivery was made around 4-5 weeks ago, but the idiots ordered a 500gb PS4!!! So they are also liars and are so hungry for money. I've calling them ever since and now they aren't even picking up. I'm very disappointed...
Complaint comments  Read comments Complaint category Computer Hardware

Sony India — Warranty not covered.

 Tirup Bala on Feb 18, 2017
I purchased Sony Vaio in 2014 and went to service center around 10 to 15 times for trackpad issue, still persisting.
During repairs they mishanded my laptop and a crack appeared which now damaged my palmrest.

Now, they deny that we handled you in right condition and also denied to change my LED which is not working.
I have totally lost trust on this company.
Please help me, I feel cheated....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Sony India — Most Pathetic Phone

 Kumar Amrit Raj on Feb 17, 2017
After paying over 18000 you get a phone, which over heats, the charger went bad twice in a year. I have lost hope of even getting it replaced. It over heats, I never played a single game on my phone, all i use it is for calls, messages watsapp at times Imo and youtube. It would get over heat like hell. You call Sony its like sir try this manual steps, trust me they are of no use. Battery, you can take 3 hours for complete charging and next 7 hours for the batter to reach below 10% that's all. Twice the phone over heated and shut off. Once it came back up after i left it as it is and plugged in to...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony Multimedia Speaker MHC-V6D - Not Working! After submiting to CROMA STORE, Gardens Galleria (Great India Place) NO RESPONSE AFTER 1 MONTH

 chvikrantkhari on Feb 15, 2017
Dear Sir

I had given my 'Sony Multimedia Speaker MHC-V6D' for repair to Croma Store at Garden's Galleria (Great India Place) NOIDA, U.P. on 16-Jan-2017. First they assure that it will be fixed within a week and after that they informed that I will get a replacement in place of my previous product due to some reason (maybe the issue is not repairable).

It is being more than 4 weeks and they are still keep on postponing this and not giving the exact date when I will get this product back.

Please get this resolve as soon as possible. It would be helpful...
Complaint comments  Read comments Complaint category Other

Sony India — Sudden death of mobile even on full charge need charger to start phone

 Chrisss on Feb 14, 2017
Hi,
I am using sony experia M5 dual sim mobile been a year using the same, am facing this problem of mobile shutting shutting down even when battery is above 80 percent and further to add to the problem it wont start even after pressing the power button to start the phone, to have the phone started need to connect to a charger without which the phone will not start. Have already given my phone to service centre thrice, they have changed the battery yet facing the same issue.
Please arrange a solution to my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony bravia klv-32r482b 80 cm

 Brijesh Bist on Feb 13, 2017
Sony Bravia LCD 32 inch Panel is dead within 2 years!!! VERY VERY DISSAPOINTED.

I bought a sony bravia SONY BRAVIA KLV-32R482B 80 CM on April 2015 bur recently the When I Switch on the TV red led blink 6 times and then became Green. The Matter was reported to Service Center Vide Service Request ID- 37922348
The service person came and after physical inspection ( Without opening hardware) told to replace panel card @ 11000 Rs . Almost 35 % cost of TV.

This is big big let down for SONY INDA customers. I had huge respect for Sony and very LOYAL to Sony Products...
Complaint comments  Read comments Complaint category TVs

Sony India — Home theatre ht vi 300

 ptmani on Feb 12, 2017
My ID is 37458356.
I have purchased one home theatre model HT iv 300 and got installed on 21.01.2017.

I have made compliant with sony, Tirunelveli (phone 9842349883 about the non working of system, No response is received till date and not attended/enquired about my compliant.
Kindly do to need ful.
Thavamani
9443174635

The home theatre is not connected with TV. The home theatre is functioning as FM radio as well as USB prot. Not able to connect with TV and unable to hear the sound through home theatre...
Complaint comments  Read comments Complaint category Job & Career

Sony India — Sony TV's Worst product

 raja.vnr2003 on Feb 11, 2017
Dear Friends, I brought a Sony LCD TV with in few years I could see lines on my panel. I called up the service center waited for few days got it replaced. I had to pay approx 12K for panel replacement. This Panel has again gone bad within a year usage. The lines have gone so very bad it has become worst.

I call the customer care they gave me complaint number and will be resolved within 48 hours. I followup everyone i dont get proper answer.
Worst product, never will recommend this product to anyone..
how can a such big brand go worst.. quality of product cannt go so...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Having a mojor problem in my sony xperia c5

 sanjaynk on Feb 8, 2017
Hello sir i had purchase sony xperia C5 on 11/3/2016 and wanted to replace the mobile as since i have purchase it had some or the other problem i have to visit service center 4 time. in that 1 times for display changes and now for 2 times for network problem please suggest me how to replace the cell phone what are the procedure for it.every time they are telling there is software problem but it is not solving i had missed my many important call and having lots of loss in my buissness...
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — Sony bravia tv not repaired for last 2 weeks

 wardmember.com on Feb 8, 2017
On December we called sony center to make complaint (Big scratch code inside screen) about my Sony Bravia TV. after a week representative came and took photo of tv and told that parts need to be imported from some place and went.

After a month time on Jan 31, same representative came and picked the TV to sony center in pondicherry DAKSHA SERVICES
NO. 147 ESWARAN KOIL STREET PONDICHERRY - 605001
T:0413-3194000

It's Feb 8 today. tv not repaired yet. I called them more than 7 times, they say we completed it, testing it, again saying going to repair today....
Complaint comments  Read comments Complaint category TVs

Sony India — Mobile c4 not repair

 hemant choudhari on Feb 7, 2017
Dear sir
I will give xperia c4 mob.to repair on date 23 jan 2017 at sonu elec.virar, maharastra last 15 days he tell us mob.part are not available, part import from Singapore so, I cant use my mob.last 15 days it is bad effect of sony services plz repair my mob.as soon as possible.I hope so

thank you
your valuable customer...
Complaint comments  Read comments Complaint category Mobile Handsets

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