Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
6212
Pending
257
Resolved
54
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony India — broadcasting tennis live

 Mithun M. M on Sep 24, 2017
When tensports was there they were broadcasting clearly all the atp 250 series now after the tensports broadcasting rights after it Sony ten channels took all the rights after that the ATP 250 rights were with ATP 250 series and now the ATP 500 and ATP 1000 series are broadcasting a bit ok but the ATP 250 series has not been broadcasted even a single time the ATP 250 series like St Petersburg, Chengdu, Shenzhen, and so on ......
Complaint comments  Read comments Complaint category Sports & Recreation

Sony India — home theater issue

 sarok26 on Sep 23, 2017
Sir,

I purchased a HOME THEATER MODEL DZ 570 in 2009, use of 1.5 years the system stopeed working . On lodging complain the service team checked and advised to change mother board and the same was done on chargeable basis.and was performing well. Now again my system has stopped working and i lodged complain and now service team have checked and they confirm that mother board have some problem and need to be changed. but as model is quite old and hence the spares are not available and they unable to repair the same. Hence please advice what should I do with my system should I through...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — laptop body issue

 essaar industries on Sep 23, 2017
JOB NO.J72388884 DT. 11-9-17 of Sigma Marketing (Service) SONY AUTHORISED SERVICE CENTRE 178, master tara singh nagar, jalandhar against bill no. J7/FY17-09/000689 DT. 22-9-17 for rs 7394/- in the name of M/s Mahajan Polymers. As you can see in the above attachment that i have replaced body of my laptop and spend a huge amount of money but still service centre saying that there is no stock of CVR BAZEL HINDGE COVER (R). This is like a waste of money that after spending this much of money laptops seems broken only. I have purchased 2 laptops of same model 2-3 years earlier and you have same problem...
Complaint comments  Read comments Complaint category Appliances

Sony India — kdl 32w700 led tv

 murali haritham on Sep 23, 2017
Dear sir,
On 29/08/2017 I had purchased a SONY Led Tv from M/s St George Electronica pvt ltd Thrissur in Kerala and on 12 th September the tv started dis functioning and the same was brought to notice of the dealer as well as the service engineer who installed it on the next day.
It us really disheartening to note that the tv is still to be set right and some lame excuses are bring put forth by the service center.
Please note that both of us are employed and just and sheer belief in Sony that it would have better quality and timely services in time made our mind in purchasing...
Complaint comments  Read comments Complaint category TVs

Sony India — service request id 42203244 - assigned to happy care services, bhubaneswar

 SurendraKPradhan on Sep 23, 2017
Sir,
I have purchased a sony tv of 22 inch in February 2015 which was 2 years warranty. On my request the technician of the Happy Care Services, Bhubaneswar had visited to solve the problem but he asked us for replacement of the display board of the TV. The cost of the display board is nearly Rs.5000/- as stated by the technician. sir, the tv I purchased from my savings. After expiry of 2 and half years the display board requires replacement. It is not possible to spent Rs.5000/- towards repair of the tv. As sony is a big branded company, it will go a bad message to all the displays gives...
Complaint comments  Read comments Complaint category TVs

Sony India — free gift which comes with led tv is not given

 jhumpa80 on Sep 23, 2017
I have purchased a Sony make LED TV Model No KLV-49WE672E on 14th of September 2017 from Khosla Electronic Pvt. Ltd. Baguiati Jora Mandir Store. The manufacturer is running a campaign of 1 TB external Hard Disk drive free with the purchase of this product. At the time of purchase they have not given me the Hard Disk and asked me to come after 7 days. I again visited on 22nd September evening time when they have kept me waiting for more than 30 min and make me roam around from one person to another. They seem to behave with me very strangely as if they are doing me some favour. The sales person Sumit...
Complaint comments  Read comments Complaint category TVs

Sony India — replacement of my sony tv display panel vide comp no - j71895720 dated 25/07/2017

 Dr Nikhil Kumar Mohanty on Sep 22, 2017
As per my request id no-40863516 dated 21/07/2017 & complain no mentioned above your service technician had examined my bravia tv bearing model klv 32c x 320 serial no-7019021 & informed for replacement of faulty display panel. He had also taken photographs. Accordingly i had paid rs.5000/- as 50 % advance to m/s. Happy care services, bhubaneswar vide money receipt no-15163 dated 15/09/2017 for panel replacement as advised by your service center. Today i had a telephonic call from your service center requesting me for purchasing a new tv under discount which is not acceptable to me at all. Early...
Complaint comments  Read comments [2]Complaint category TVs

Sony India — z5 was not repaired bt dispatch saying that it's ready

 Diksha Deepak Totre on Sep 21, 2017
I am diksha chanda who submitted sony z5 on 30 july, 17 for jack issue (Handsfree) der was no reply from so many days after 15 days i call in vashi services center regarding my cell phone they said will call u in sometime this same process continues for so many days later i get angry the they called me n said we done with ur cell bt ur pannel is cracked thtz y fitting issue is coming u have to pay 2500 i said k the also they didn't given my cell phone they said u can collect direct from andheri if u can so my husband took cell phone from der after wards i cum to know k woh log ne mera jack bhe the...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — not cancelling subscription

 asumeet102 on Sep 21, 2017
I want to cancel my subscription of sony liv. But not getting any response. They charged me again rs 49 this month. It is serious case of fraud & theft.
I signed in using my mobile number 7974451360 on 20th aug from paytm.
But i did not wanted to continue my subscription. I mailed them about the same. But i again got charged on 20th sept from paytm without any notice..
Sony live is serious fraud company.
Neither company is responding for mails nor there is any customer compalint number.

Mobile number: 7974451360
Paytm transaction id: 14721210590...
Complaint comments  Read comments Complaint category Unauthorized charges

Sony India — sony led complaint not solve [Resolved]

 Shivam Sharda on Sep 21, 2017
I shivam sharda from city - amloh dist-fatehgarh sahib (Punjab) i had bought sony led tv 43 kdl from m/s. Unique electronics city-khanna my complaint to (Sony service centre city-khanna) led sound problem sound bar not working complaint date-05-08-2017 sony engineer visited 13 times in 50 days i called to sony customer care but note solutions. Service is so poor pls help me...
Complaint comments  Read comments Complaint category TVs

Sony India — sony xa1 exchange

 jayraj sander on Sep 21, 2017
I have submitted my phone to the service centre because it was having a touch issue, its been 3 weeks and they have still not reached me for it. They are just pushing the date forward and forward. The device had this problem out of the box, after talking to them they told me that this phone is giving this problem for each device made so they are replacing it. They gave me a time for 10 days but yet its 3 weeks. They haven't reached e....
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — sony bravia led tv 43 kdl

 USHA SHREEKUMAR Menon on Sep 20, 2017
I had bought sony led tv 43 kdl from m/s. Lotus electronics, bilaspur on 31/10/2015 vide bill no.*95r1500174*. I had reported of breakdown of my tv set to m/s. Lotus electronics who had forwarded the complaint to the authorized service centre for repair. First of all lotus electronics did not even bother to register my complaint. After a lot of persuasion from my end i myself got the toll free number of sony electronics and lodged the complaint with them. Thereafter after a lot of follow up they sent a service engineer who said the lcd screen is broken and needs to be changed. My tv set was working...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — sony liv not cancelling my subscription

 mrlokesh on Sep 20, 2017
I have subscribed to premium membership of sony liv. Every month the subscription amount is automatically debited to my paytm account. I want to cancel the subscription hence forth. Please stop debiting my paytm account.

M. R. Lokesh
9886557655
E-mail:magadilokesh@yahoo.com

Please confirm receipt of this message and the action taken on my e-mail id.
Thanks...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Sony India — smartphone issue

 Soyeab on Sep 20, 2017
Dear manager.
I have purchaced xperia xa model 2 mnths back. Last time only i have given my phone to repair but again same problem i am facing for my phone. I have talked about replacement with you service provider they says it is not possible we can repair it, you tell me how many times should visit service centre for this issue they dont even guarranty that this problem will not persist. I have always trusted sony for its quality and services but now i am facing issues with service and quality. Kindly help me to maintain trust with the brand.
Last time job card b1w117080801001
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — sony bravia led tv flickering issue

 amitsmodi on Sep 17, 2017
I bought a sony bravia tv back in 2014. Within a year, the tv panel started flickering. I raised a complaint with the sevice center and they did repaired something and flickering issue was solved. I asked if this would be reoccur and demanded a replacement, but they confirmed they have repaired the defect. Now again i am facing the same issue where the tv has started flickering half of the size every 2 sec. I trusted sony for it's services but i am highly disappointed....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sales executive

 Presse on Sep 17, 2017
Today i go this sony showroom (3-4, shahanai residency,, shahnai residency, a. B road, akshay deep colony, indore, madhya pradesh 452010), i need a head phones, so just ask sony head phone, but the sales executive not response to my question, he simply tell me here no head phones, i don't know why he behave like that, am a sony customer, in my home my all electronic accessories are sony only, today am really feel very bad about of his appearance, so this is the way sony handle his customers???, pls take this issue very seriously!...
Complaint comments  Read comments Complaint category Other

Sony India — sony bravia led tv panel

 ngbisane on Sep 16, 2017
I have purchased Sony Bravia LED TV Model KLV 32R562C, Set Sr. No. 4518085 from Manisha Enterprises, Wardha (Maharashtra) on 14/11/2015 vide Invoice No. 867.
I have also purchased Extended Warranty for 2 Years vide EW Card No. 32033883 on 17/08/2016 from the service center Named Vaishnavi Electronics, Chandrapur (Maharashtra).
My TV has gone under repair for Display Panel for 3rd time, including the last time before 1 Month.
I made complaint to Service center, Their service representative came to me around 15th August and took photos from his mobile phone, and told me to wait...
Complaint comments  Read comments [2]Complaint category TVs

Sony India — lcd, internal screen blast

 charan831 on Sep 16, 2017
I am loyal customer of sony company . this is first time i getting a worst services from sony, company employ don`t know how to speak with the customers, they even don`t care, how long u are with this brand . it is not appreciatable. i think sony have lots of new customer, so they least bother of the old customers . i will definately write to sony india head ....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sony tv international warranty

 Rebello on Sep 16, 2017
Dear manager

I have purchased sony TV outside india with international warranty
Currenty facing problem in display panel
Tv while switching on gives message shutting down after 20seconds.

Puchase date 1jan 2017 dealer Ashraf Bahrain. Dealer promised its valid for international warranty and contact dealer in india for registration i have attanched invoice as purchase proof for warranty verification...
Complaint comments  Read comments Complaint category TVs

Sony India — sony xperia z5 service and features

 Dinesh J. Maurya on Sep 16, 2017
Worst phone and service ever in the world... 21 mp rear camera but takes photos like cheap phones... After a month of purchase, the phone just fell from the height of 2 ft and whole back glass broke. At the authorized call centre, they say submit your for a month, and they will tell the estimated price... And if you don't want to repair it then, the phone may be returned to you dead. What the hell!...
Complaint comments  Read comments Complaint category Mobile Handsets

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