Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
6270
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
243
down
153


Customer satisfaction rating
2%
Complaints
6270
Pending
255
Resolved
56
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (954)

Sony India Complaints & Reviews

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Sony India — sony bravia recurring problem

 Chandragupta Cg on Oct 23, 2017
On 26th of Jan 2016, I bought a Sony Bravia TV (model KD-49X8500B). And on 15th of July 2017, I faced an issue with the TV display. When i gave my TV to the sony service center, they said that there was a defect it panel and board and I got it repaired paying a huge amount on it. And now, 19th of this month, the same issue recurred. (display issue again).
SO the thing is I can`t pay a huge amount on the repair every 3-4 months.
I need want it replaced....
Complaint comments  Read comments Complaint category TVs

Sony India — kdl - 43d sony bravia android panel complaint

 John Raja TF on Oct 21, 2017
Sir,
I had purchased a Sony Bravia android tv(KDL43W800D) in the month of Jan 2017 in my Wife name. 20 days back Authorised service Ms. Access Electronics, thrissur technician informed its panel complaint (half portion not clear) and not received the new panel till now. The above incidents forced me to inform you. Need replacement/refund....
Complaint comments  Read comments Complaint category TVs

Sony India — sony w672e led tv power on problems

 Pradeepbarik on Oct 21, 2017
I have purchased the Sony w672e model just 3 months ago.but on dt 4 Oct I made a problem day the TV become off automatically n I registered a complain n d I'd is 42643862. on 5th Oct engg comes n see d problem n tell day he unable to solve the problem.n tell that another person will come n take the problem but till date no one has came n take the problem.Today the TV is get totally off n the power is not coming n again I registered the complain n they tell that the engineer will come. Let's see what is happening n when will the engineer will come. But totally disappointed with d service....
Complaint comments  Read comments Complaint category TVs

Sony India — delay

 Gautam Bob on Oct 21, 2017
Hi, i have purchased sony bravia tv 3 days back still now i didnt get any call about the installation i got sms yesterday eveing about service request. Service center number given but till no response from that number. I am really fed up and im leaving OOS tomorrow. Kindly dont provide false information to customer that tv will be installed next day....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sony 32"kdl w600a- no video display in that screen [Resolved]

 valmigi on Oct 21, 2017
I had purchased 32" sony bravia (Model no. KDL32W600A) on 2013 at Reliance Digital show room, Ambattur, Chennai, Tamilnadu. After 3 years(16.10.2017) of successfully running, the display is gone all of a sudden – NO VIDEO in that screen, we heared only audio Then I call the sony service engineer via tool free no.
After checking with service engineer, he told panel needs to be replaced and it will cost around RS12500

Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with panels, they should have replaced...
Complaint comments  Read comments Complaint category TVs

Sony India — sony not delivering replacement for smart watch in warranty period

 Shino Thomas on Oct 21, 2017
I bought a smart watch on 2nd oct 2016 from sony and the product became not working within the warranty period. I gave it to a sony service center on 15 may 2017 and they told that they would replace the product in two weeks. After a month when i reached out to them they told they are not able to find a replacement for my watch as the model is discontinued. I escalated this case to sony and got reply from them that they will work on it asap. Again after three months i got a call from sony saying that i bought the product from a non registered dealer even though the product is genuine, so i will...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — complaint unattended and unresolved. 10 days over. (sony led tv kdl-55w800d under warranty)

 xs2swimwithjone on Oct 20, 2017
I purchased sony led tv kdl-55w800d tv from chroma on 23.10.2016. The tv is still under warranty, but it is failing to start and blinking red 5 times again and again.

I made complaint on 09.10.2017 to sony customer care no. (18001037799) vide service request id: 42780234 and i was assigned sree balaji electronics, hyderabad. Customer care told that sony technician will visit my house to repair tv in 48 hours (2 days). Nobody came to visit in 2 days.

I called them again and they told to wait for 1 more day.

Next day again, i called they told to wait...
Complaint comments  Read comments Complaint category TVs

Sony India — no response from our tv dealer

 Sushel on Oct 19, 2017
Hello sir i want to tell you that i have purchased a sony tv model no. 49w672e and sl no.8003267. Our concerned dealer is telling lie to us that he will fixed our tv in next 1 hour no query is solved by them and your company says that after 48 hours all such query will be solved but 72 hours had been passed they don't listening our phone. I must say you that your tv services is too worst that we have taken the final decision that we refund our money and give your tv to the dealer. And next time we will never buy sony product. Take care of your company....
Complaint comments  Read comments Complaint category TVs

Sony India — home theatre model bdv - e4100/me12

 Ajay Gothwal on Oct 19, 2017
This is with referance to sony home theatre model bdv - e4100/ me12 which i purchased on 17th october, 2017. At the end i have mentioned complete details of shop address and sales person name. We had been committed by the sales person that the product will be delivered and installed on 18th october 2017 (Very next day). The product was delivered on 18th october 2017 as committed. Today (19th october 2017), when my father called up the concerned person for installation and demo, he experienced extremely unruly, non professional, unethical, abusive and unimaginably response from the sales guy. This...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — demo not carried out after 3 months

 sanjayrl on Oct 18, 2017
Dear sir,
I have purchased a sony android tv on 28.06.2017 but after installation no knowledgeable person come for demo of android tv.
Only phone call coming for demo and no one came to give demo after 3 months. Call dealer several times but not get any satisfactory answer. Always give answer that your requirement filled online or please come on my shop....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — led tv w67e

 Sakesh Soni on Oct 18, 2017
I purchased sony led tv w67e 40 inch and a sony home theater from fair deal, dhantoli nagpur on dated 17.10.2017.
Dealer didn't provided the bill and also during delivery its didn't sent. We r un continue followed about installation but not a proper response from delear ans miss behaving to the customer.
Please take out sony delear ship from fair deal dhantoli nagpur....
Complaint comments  Read comments Complaint category TVs

Sony India — service call not being attended to

 ferdun on Oct 18, 2017
* lcd tv set not showing picture, probably a fault with panel or backlight

* raised service request on 14/oct/2017
* got assigned request id: 42976436
* got assigned to: vigneshwar services, ph. No: 080-25525400
* promised tat for first call from service center was 2 days

* after 4 days, have not received call from service center
* repeated calls to service center not being answered...
Complaint comments  Read comments Complaint category TVs

Sony India — escalating existing case

 Satheesh Yarlagadda on Oct 18, 2017
Hi sony india,

I holding an sony hx50v camera, given to sony authorized service center, hyderabad, due to problem - "reinsert memory card error and hand wheel controller mall functioning" on 03rd jun 2017, ref job num # j71353899.

Initially when i given camera to them, they said there is problem with software, need to be updated/reformatted.

Its been 135 days, the camera still in service center only, every time (More than 5 times) when i called them they saying " there is another problem with camera, some or other parts need to be replaced, now they...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sony India — sell chinese product instead of sony

 Durga Shanker Chaudhary on Oct 17, 2017
Dear sir,
I am a regular customer of your esteemed company. Few months before i have purchased a sony home theater model no. Hbd-dz350 & serial no-6206946, but in the back of dvd and sound box is written as made in china. My question is that, is it you are not cheating the customer for selling chinease product in the name of sony. And if not please clarify how i can believe that the product which i have purchased is made by sony.in this connection i am attaching herewith some photo of the said product. Your early response will be highly appreciated....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — usb pen drive replacement

 Parmjit Bhamra on Oct 17, 2017
Sir, this is complaint against sony india
Sir
At sony service centre at ludhiana wastetage of time to replace the product.
Without bill or without sales tax no. They will not entertain any person.
This is modern electronics gill road, ludhiana.
Now i will make a move to break with hammer your pendrive which is in warranty, to upload at you tube as soon as possible.
Thanks for bad co operation with sony...
Complaint comments  Read comments Complaint category Computer Hardware

Sony India — 32 inch lcd sony bravia television

 Prash789 on Oct 17, 2017
I had purchased 32" sony bravia (Model no. Klv32ex300) lcd on 2012

After 1.10 years of successfully running, the display is gone all of a sudden - lcd colors are not coming properly and the plastic layer is created on screen which is creating very poor picture quality and in turn can't see the same.

After checking with service centre, lcd panel needs to be replaced and it will cost around inr 12000+service charges!!!


Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with lcd...
Complaint comments  Read comments Complaint category TVs

Sony India — service engineer poor performance

 navinchandra k. patel on Oct 16, 2017
Dear customer care executive,
I had given my sony laptop model vpceb13fg, sr no, 7000105 for checking / service cost estimation on 13/10/2017 thro' job no. J72810701 to mr. Mayur (Service engr.) today i got the call from service center for giving me the cost of repairs, it was exuberantly high. Hence i had visited the service center for collecting the laptop. I had paid the service estimation charges. But on detail checking, i found that the laptop was not opening easily due to improper assembling after checking and many screws were missing. Crack developed near hinges and it was hard to...
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — display problem - delay in post warranty - 42335331

 BitraBalaji on Oct 13, 2017
Hi,

I have purchased sony 32 ' tv on 30- june-2017 from bajaj electronics, medipally, hyderabad.

25-sep-2017 i have lodged a complaint (42335331) on tv as it is not working. Technician confirmed that screen need to be replaced. Its 18 day, when ever we inquire for status, its standard answer from everyone (Sony customer care, bajaj electronics, service center, technician).

I just want to know the sla to resolve it, simply these guys are playing with me with standard 3 days answer.
Also, i am ok if it take long time, but atleast need to provide...
Complaint comments  Read comments Complaint category TVs

Sony India — sony 32 klvw512d

 Narish Bhagyawar on Oct 13, 2017
I purchased sony bravia 32 inch smart tv model klv w512d last year. And i have warranty for 2 years. Some vertical lines coming on the screen. So i had given complaint to sony customer care on dates 6 oct 2017. No body came nor any call from sony service center till today for solve my problem. My service request id 42702886. If you are not provide service i will go to consumer court against your company. So pls kindly provide service to solve my problem...
Complaint comments  Read comments Complaint category TVs

Sony India — lcd tv cx52 40 inch tv not working

 sonamuthu08 on Oct 12, 2017
Purchased the lcd tv cx52 40 inch size in the year 2012. After 3 years tv display was not there. Sony service person came and replaced the board and charged rs.6500/-. Again few days back the picture was running horizontally. And not clear. Complained in sony and service person came and without checking he asked to change the cable tv set of box. The same was changed and again the same problem. Without checking any component he asked to change the mother board. After few days service centre representative called and told that the board costs rs.16000/-.
Service centre is clarity services,...
Complaint comments  Read comments [2]Complaint category TVs

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