Sony India Complaints & Reviews

Sony xr-55a80j, serial no : 7005341, reg :inca[protected] crm:[protected] reg:faulty, filty, and unreliable tv sold to me and panel changed to me repeatedly crm:[protected]
respected sir/madam

since i bought the oled tv i had issues, i bought the tv on 25/12/2021

my tv complaint is due to professional negligence of sony and daksha sony service pondhicherry

i had complained to sony within...

Sony xr-55a80j, serial no : 7005341, reg :inca[protected] crm:[protected] reg:faulty, filty, and unreliable tv sold to me and panel changed to me repeatedly crm:[protected]
respected sir/madam
thanks for the offer i could not accept without addressing my core issues escalated to sony head office
i need reply regarding this from sony head office
kindly give me addressed my core issues for the difference amount...

I got a call from this number: [protected]. They called today in afternoon around 3.40 today that time i couldn't pick up. then I called back then it was cmg busy. Then I got a call a few minutes ago stating that I have got shortlisted for wheel of fortune the next shortlisting something is there on 1st March in Mumbai.
Fact: I do play on stockgro app everyday and attempt the wheel of fortune qs. I am based in Mumbai.
Something...

I am writing to express my deep dissatisfaction and frustration regarding the extremely poor service experience I have faced after purchasing a Sony LED Bravia2 II K-43S25M2 4K UHD television.

I purchased this TV in August 2025, trusting the Sony brand for its quality and reliability. However, within just two months, the TV suddenly shut down on 17 October 2025. I immediately contacted Sony Customer Care, and a service engineer...

I have purchased sony sound bar of worth 22, 200 from sathya agencies, no: 2, karur bye pass road, trichy, 620018 on 18/10/2025 . I received the shipment on 19/10/2025, after then i received a message from sony as the installation job has been to mr.Dhinesh with id of jd1647502 on friday only, (24/10/2025) but nobody hasnt turned up till now

i just want to know, is there still any chance for anyone from sony side to reach my...

Do no show the blood in other colur...

Respected sir/madam
i am not satisfied with your offer because my core issue is not addressed
its due to purely an negligence and misleading information of protocol of operating tv sony and daksha service centre pondicherry

inca[protected]
crm:[protected]
crm:[protected]

i had panel issues in my product since i brought
i had purchased on 25/12/2021&i had complained to...

Respected sir
i had received mail from sony regarding the exchange of the product at an estimated cost

but my question to sony is that how can an customer again purchase an unreliable product again at an extra cost

what is the reason for the white line in that display panel
nothing was explained from the service centre

for the same tv for image retention issue the service manager...

I purchased a Sony Bravia 3 LED TV (Model No. K55S30) around 3 months ago. Unfortunately, the TV developed a fault with the screen blinking 6 times, which according to Sony’s own documentation indicates a serious hardware issue.
I had faced a similar issue with my previous Sony Bravia LED (5-time blinking error), and based on trust in the brand, I purchased a new Sony TV again. But to my shock, this brand-new unit is also showing...

On 26th September 2024, I ordered Sony WF-C510 Truly Wireless Bluetooth Earbuds with Mic from Amazon (Seller - Clicktech Retail Private Limited) and it was delivered on 1st October 2024. From the very first day itself, I noticed that the Left Earbud makes a 'Tak-Tak' or 'To and Fro' sound (in both Music On and Off case) whenever I walk or shake my head left-right and forward-backwards as if some part inside it is loose....

Plz unban my id...

I dont use sony liv. Sony liv auto renewal its plan without any message or mail. It deducts/debits money in my account. Its a fraud company. I paid only for one month, its debiting money without any message or any mail. When I asked the same, it is asking me to unsubscribe though I have never subscribed to it. Pls dont use Sony liv. Its a fraud. Sony Liv - Pls return my money, otherwise I will file a police complaint and report to High court. I am not a rich guy, every rupee matter to me. Dont cheat. - Nishikanta Sahoo, [protected]

I am Rajeev Narayanan, a resident of House No. 7, Indira Nagar, Pallikulam, Kannur, Pin-670011, Kerala, India.
I have been using TVs from various brands for the last 40 years or so and I have never faced any panel problem.
I am writing this letter to report a complaint about a defective Sony television which I purchased from Amazon online Shopping on the 22nd of Oct 2020. Below are the exact details of the product:

Date of purchase: 22nd Oct 2020 AMAZON ONLINE
Order No:[protected]
Invoice No: IN-SCJB[protected]
Model Number: Sony Bravia 164 cm, 4K Ultra HD smart, Aneroid LED TV KD-65X7400H
Total Cost: Rs 104990
Assured Warranty Period: one year
The issue with the television is as follows: This TV stopped working exactly after 1 year 10 months due to the faulty panel as stated by the Sony Technician in attendance. I immediately purchased a new Panel on the 2022. unfortunately, I was shocked to note that this renewed panel too failed on the 2024. Presently the above Sony Bravia TV which I purchased in 2020 is now rendered useless as a new panel was unavailable.

As a very unsatisfied and disappointed customer, I am appalled to note that Sony which has a very good reputation in their TVs and other electronic products can be unreliable, especially when purchasing from Amazon online shopping. I am attaching the copies of the bills for your reference.
I am really disappointed, and I am now to loose faith faith from the Sony Brand India service. I sanguinely request that you send someone to replace the panel or exchange the product promptly so that my faith and confidence in you is restored.
Hoping for a prompt and favorable response.

Yours faithfully,
Rajeev Narayanan
House No. 7, Indira Nagar, Pallikulam, Chirakkal
Pin: 670011, Kannur, Kerala, India.

Dear Sirs,
I am Rajeev Narayanan, a resident of House No. 7, Indira Nagar, Pallikulam, Kannur, Pin-670011, Kerala, India.
I have been using TVs from various brands for the last 40 years or so and I have never faced any panel problem on these products.
I am writing this letter to report a complaint about a defective Sony television which I purchased from Amazon online Shopping on the 22nd of Oct 2020. Below are the exact details of the product:

Date of purchase: 22nd Oct 2020
Order No:[protected]
Invoice No: IN-SCJB[protected]
Product: Sony Bravia 164 cm, 4K Ultra HD smart, Aneroid LED TV
Model: KD-65X7400H
Total Cost: Rs 104990
Assured Warranty Period: one year

The issue with the television is as follows: This TV stopped working exactly after 1 year 10 months of purchase due to the faulty panel as stated by the Sony Technician in attendance. I immediately purchased a new Panel on his advice on 23rd Nov 2022. Unfortunately, I was shocked to note that this renewed panel too failed on Sept 2024. Presently the above Sony Bravia TV which I purchased in 2020 is now rendered useless as a second new panel was unavailable.

As a very unsatisfied and disappointed customer, I am appalled to note that the very reliable Sony India which has the best reputation on their TVs and other electronic products can be unreliable, especially when purchasing from Amazon online shopping. I am attaching the copies of the bills for your kind reference and perusal.
Respected Sirs, I am now beginning to lose faith on the Sony Brand India service. Hence, I sanguinely request your good selves to send someone to replace the panel or exchange the product promptly so that my faith and confidence in you is restored.
Hoping for a prompt and favorable response.

Yours faithfully,
Rajeev Narayanan
House No. 7, Indira Nagar, Pallikulam, Chirakkal
Pin: 670011, Kannur, Kerala, India.

email: [protected]@gmail.com
[protected]@rediffmail.com
Mobile: [protected]

Enclosed: Copies of the Bills
1. Purchase Bill on 2020
2. Renewed Panel on 2022

I had purchased sony bravia model 55x85j on 23.05.2022. It is to my surprise that the screen blacked out 5 days back . The tv is only a month more than 2 years old. Does sony tv life is so short? request to replace the tv. I am willing to pay the transport cost. Thanks...

We are very sad to say that you customer aftersale service is 0. As we had bought a new Sony bravia 55x80j 4k tv approx 3yrs ago. But your service center people are trying to scam us. Once i was watching YouTube on the tv then suddenly the tv screen turns black bluish and does not show anything but the audio was coming from the tv. This tells us that either screen is faulty ir some minor issues.The screen was properly no damage. We contact the sony person from whom we bought the tv they send a sony repair person to check and they open the tv and then closed and after few day he cane with another sony repair person and opened the tv in a very rude manner with loud opening voices and after they then closed it at our home only and then we see that the screen has a little crack which was done by them because they opened the tv is a rude manner but they dont agree and told us that you have broken the screen. but we haven't touched the tv so far. But they didn't agree and told us that you have broken the screen. And tild us for screen replacement (back panel replacement) which would cost 28, 000. We agreed and after the screen replacement. The tv was working properly for may be 2weeks and then it was bootlopping and bow the tv is in the repair center and they are now telling us for another motherboard replacement for 13, 000-15, 000 ruppes. I am very sad that the official service centre was trying to scam us and at first they broken the screen and ask for screen replacement and told us that after this the tv would run perfectly but it didn't happen and now the tv is in the repair center and the total cost they are asking is nearly 28, 000 for screen and 13, 000 for motherboard and total cost more than 40000. They don't know what's the problem. And trying to get as much money as possible and giving no warranty afterwards. Sony i will never buy you products ever ever ever ever again. Unless you give us free replacement of the tv. 0 star for service rating.

The sony tv model KD55X7002G model from reliance digital on Jan 26th of 2020 and last month it had a vertical line showing, so called the customer service number and a service technician came and paid 256 as it is a out of warranty. And he said the LED screen need to changed., he said the spare is not available for that model, so he said the company may quote a 50% discounted price for the model Sony 82L 55 inch as a replacement. After three days sony centre called and said for 74L model, I will be given 50%. Its not a triluminous technology campare to my old one is a triluminous one. I have written emails and the response is not there and they are adamon to that model and if its for 82L they ask 53000/- where as rs.80900/ is the price at sony showroom.

My sony music player is not working. please send a sony representative for its service.

We have bought your product . That is led 55 inches Sony 55x80j for around 1 lakh rupees around 3 years ago. I has screen waranty of 2 years . But few days ago I was watching YouTube on the television but suddenly it turns black and the sound was listening from the tv. But I doesn't show anything on the screen. When the Sony service person come they told for screen replacement which cost around 28000 rupees. When we asked what's the problem they told us that we don't find the problem but it need back panel replacement of 28000 . We bought such an expensive product for Sony and we hope it would we of best quality. But it need replacement so soon . We are not satisfied with your product quality. We will never think of buying Sony product again. If possible please give us 30 to 50 percent discount.

Sony is refusing to give me a straight answer regarding my purchase of their Sony Zv-e10l camera. I purchased this last month but was unable to register the product on their alpha website. Every time I write to their customer service email, I get a copy-pasted response that they are "working on it". All I want to know is if this camera is original or fake why are they taking a month to confirm it?

If this is how irresponsible Sony is then should anyone purchase any product from them?