Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
6089
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
218
down
140


Customer satisfaction rating
2%
Complaints
6089
Pending
259
Resolved
52
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (916)

Sony India Complaints & Reviews

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Sony India — sound system

 Jnantilak Bhattacharjee on Jul 26, 2017
I purchased a home theater HT-RT3 on 24-10-16 with Rs 17001 by cash purchase. This was not functioning. I informed service center for repair on 24.6.2017. But till today this has not been repaired and returnedplease arrange for replacement as it is only 8 month since i purchased and within the warranty period.
My bill no invoice-920521
CIN no- US 2390WB2009PTC135980
TIN no-19891036408
Job sheet no ACJPN7417RS001
Serial no 3320433
Please look into the matter urgently or necessary steps will be taken from customer side
Thanks
Dr.J.Bhattacharjee
Complaint comments  Read comments Complaint category Doctors

Sony India — xperia xa1 touch problem

 raviu on Jul 26, 2017
I purchase xperia xa1 10 april 2017. After 5 days phone have a touch problem in left sife of phone .Then i submit phone in jaipur global service center .They give me time 7 days to repair phone .But not complete .And after 15 days later they give me a new phone. I cheked this phone touch ..Touch is good work..But after 10 days the phone has same problem .Touch not work properly in left side ...Then i go service center and submitted the phone to repair, , , , and they give time 7 days. But after 8 days they give 5 days...So i not intrested in this [phone i want my money back ...I want muy m, oney...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — sony bravia model - kdl-40nx650 in5 no internet applications

 Avinash Konakanchi on Jul 25, 2017
Sony bravia model - kdl-40nx650 in5 smart tv is sold in india by advertising
As internet supported tv. But now youtube does not work. Browser says memory full for almost all web pages. Calling to sony support they say that you may open google and sony kind of simple webpages but no one needs sony website daily and google works but none of the websites from the search options works. Leaving it aside no video streaming applications available in the tv now and that makes the tv as waste of investment with the promised features not being available. I have purchased this tv with 65000/- and the...
Complaint comments  Read comments Complaint category TVs

Sony — led display problem

 Baskaran08 on Jul 25, 2017
Baskaran. V today at 11:14
To
Sonyindia. Care@ap. Sony.com
Message body
Dear srinidhi,

Just 3 yrs before purchased this tv with cost of rs 37000. Now picture tube has failed. This is main component of tv.
Then what is the standard of sony named product?

As a lower middle class like me, how it is possible to pay again rs. 12, 154 / with in 3 yrs.. Already emi is going for personal loan taken for purchasing this tv.
How such lower middle class people would help sony with this kind of issue.

Could you please help...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — sony led klv32r482b (display panel issue)

 Baskaran08 on Jul 25, 2017
Baskaran. V today at 11:14
To
Sonyindia. Care@ap. Sony.com
Message body
Dear srinidhi,

Just 3 yrs before purchased this tv with cost of rs 37000. Now picture tube has failed. This is main component of tv.
Then what is the standard of sony named product?

As a lower middle class like me, how it is possible to pay again rs. 12, 154 / with in 3 yrs.. Already emi is going for personal loan taken for purchasing this tv.
How such lower middle class people would help sony with this kind of issue.

Could you please help...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — xperia xz replacement

 Yash Patole on Jul 24, 2017
Worst service from sony, first of all gave for audio issues returned to me with screen and fitting issues created by the service centre.Now gave them 5 times which totally hopeless and still the problem not fixed.Service centre got my phone broken.Now i ask for the replacement.It has been more than one and half month still the service centre is replying no revert no answer now i am forced to register a consumer court case totally hopeless and worst company service ever....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — mobile phone is not working just after 15 days of purchasing.

 Sourabh_2409 on Jul 24, 2017
Hello,

I am writing this mail in regards to bad quality of sony xperia xa1 handset.

I have purchased sony xperia xa1 on 10th may 2017 just because of quality phones you provided but i was totally incorrect as your handset is not working properly just after 15 days. Initially it automatically gets silent and hanged but now a days its touch working horribly as it partially works, even backward key is not working finely. I can't see my notifications as i am unable to drop down notification bar.

I have purchased this phone at 19, 990 inr.

I...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Sony India — sony bravia w080d model 50 inches

 Rahul Jadhav1 on Jul 24, 2017
Hi,

I have raised a request #40693733 regarding my tv display and requested for extension of warranty for 2 years (Paid rs. 12500/- already) on 14 july 20017. The product is already in warranty period when raised the complaint.

I got a call from local service center on 18 july that the display panel has been received in pune and it will be delivered and installed within 2 days.

But from 19 to 24 july till now no one has come to install the panel, and not giving proper answers on calling them.

One person ask to call some other number 8308801120...
Complaint comments  Read comments Complaint category TVs

Sony India — complaint for tv panel replacement

 shaswatraj on Jul 24, 2017
I had raised a complaint for my sony tv bravia ex-65 model dated 25th june 2017. Service center executive come and told me panel needs to be replaced. I gave my consent and it was told to me it will be done within 15 days.
I called customer care on 8th july 2017 and i was updated that because of gst it is taking longer.
On 14th july i called one more time and was told that service center will update me with alternate solution as panel is not available.
I called service center and they updated me that they are waiting for reply from sony india about alternate solution.
Till...
Complaint comments  Read comments Complaint category TVs

Sony India — digicam battery

 bhautik_kothari on Jul 23, 2017
I had given my sony rx 100 for repairing on 14th sept. 2016. They told me that they will require the battery along with it. I took pic of my battery and gave it to them. They told me that they will give me the estimate in a day or two. I received a call from their end saying that estimate is approx. 9k, i told them that i don't want it to get repair and i am coming to collect it on saturday they said ok. On saturday when i went to collect my camera they just handed me empty camera without battery in it. Luckily i checked the battery compartment and saw that my battery is missing. When i enquired...
Complaint comments  Read comments [1]Complaint category Digital Cameras

Sony India — [complaint] sonnat care, cmh road, indira nagar, bangalore

 Jayakrishnan Sunil on Jul 22, 2017
Hi,

I am here to note a complaint about the sonnat care, cmh road, indira nagar, authorised sony service center in bangalore.

I gave my sony xperia x to the service center on 08th july 2017 for the repair of my mobile camera lens which got broken. I have shown and told the customer center that my phone camera lens is broken and need to replace it. He told me that it will cost rs 2000/- for repairing and the return date to be 15th july 2017 so i agreed to it.

I informed him that i do not have an extra phone so if i get any calls i from service center...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — service mbh20

 Errabelli Anil Rao on Jul 22, 2017
Worst experience with sony device mbh20 headset. I bought 4 months back, it's working but unable to lift the call, and the light working stopped. When i am asking service engineer it's rusting in the charging place, we are unable to replace this. It's common when we wearing on hear, sweat will make rust. Worst reasons for servicing the product in sony. No repairing for this product also. Then why we want to buy this product. They have to mention details before buy....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — kdl-32ex520 tv led

 Shalini V on Jul 22, 2017
Hi, i'm shalini. I gave service on 10.06.2017 and job slip no. J71420850 and in sony service center in west chord of road, industrial town, rajajinagar, banglore. I register complaint is in service centre has tv panel board problem. But in that service center they didnt gave any response of spares parts of tv. I only followup day to day that stupid service center they give any response from techinican side also. After they are telling they donot have spare parts in our company. I taken delivery back our tv on.06.07.2017. After one month they are telling no spare parts. On that time also in service...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — failure in the display panel of sony led tv

 raghukrishna on Jul 22, 2017
I, k. Raghu, bought sony led tv – model no.: klv-32ex330 on 28.10.2012 from e-zone, jayanagar, bangalore (Karnataka) vide invoice no.: 157602326.

This was my 2nd sony tv and the earlier one was 14” small tv which is still running superb. Moreover, i am sony buff and all my other electronic gadgets are from sony like; starts from pen drive, sony experia mobile, sony mini hi fi audio system, digital camera to handycam etc.

But, i am heavily disappointed with the recent technical failure occurred in my new led tv (Mentioned above) which is not even completed 05 years....
Complaint comments  Read comments Complaint category TVs

Sony — sony xperia x dual sim. model no - f5122

 Atulraj on Jul 22, 2017
Sir i had submitted my sony xperia handset model no f5122 in the service center for replacement. I just have used my mobile for a week and i notice that my phone has issue. Service center told me that my phone they had taken for replacement and it will come soon in 2-3 days. Then they said they need 15 days. They daily fool me that i will going to recive my phone in 2-3 days. But nothing happens.
My jobsheet no is - w117060801222
I submitted my handset on 08 june 2017...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — xperia xa1. didnt make phone calls and network issue with speaker problems

 Dr. Arsalan on Jul 21, 2017
I recently bought a new phone sony xperia xa 1 so the problem is now that when i tried to call someone sometime its goes to the black screen and sometimes the call icon didn't work and i am unable to call and the next problem is that my music system voice fluctuate on going on going on the music whenever i tried calling there's also network problem the product is very unsatisfactory and i am very disgrace with the product and the services you provided i need urgent attention towards my problem....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — sony led kdl 48w562d - no picture - request id:40727004

 ravi_rsv on Jul 20, 2017
Hi,
I purchased this sony led tv (48w562d) on 19th may 2016. The tv started giving problems from 10th july 2017. I. E, there is no picture coming on tv, only blue screen appears when i switch on tv. I registered a complaint through sony customer care on 15th july 2017 (Request id:40727004). The technician visited my home on 20th july 2017 and informed that the mother board has become malfunctioned due to hdmi input problem and needs to be replaced with the cost of rs 7950/- (Charged rs 354/- as visiting charges). As this is a full hd tv, what else we need to use for input source apart from...
Complaint comments  Read comments Complaint category TVs

Sony India — sony klv-32r422e hd led

 bipla dutta on Jul 20, 2017
I have brought tv on monday (17/07/2017) They said they will install the tv on next day but today is thursday and still it is not install . your service center is saying that they don't have equipment to install . so what i do plz tell me ????????????????????????
i am sending you the invoice copy also
I heard that your service is very good !! but I think I am wrong ( VERY POOR SERVICE )
So Plz do the needfull

Biplab Dutta
Allahabad
8545958712...
Complaint comments  Read comments Complaint category TVs

Sony — television support issue

 sowjanya.y on Jul 20, 2017
Date: july, 21 2017
Service request id: 40736091
I have raised the complain over my sony trinitron tv.. Support person complain about eletricity point and took rs 200 for consulting. I hired the electrician and found no issue with electric point. Again i called back the service person and customer care both are saying we wont support product as its old tv. And they are suggesting we have to hire local person.
My question is
1) what is the point of buying branded product if there is no support.
2) how come a customer can be fooled saying we wont support our product....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — complaining about late procedure done by sony centre indore

 Mohit Kambojy on Jul 19, 2017
I am having sony experia z3 compact mobile. Last month there was some problem with my mobile. Mobile stars switched off again and again ao i approached to sony centre yashwant plaza, indore. I submiited it on 17 june. After few days sony centre returned my mobile by saying that mobile is repaired by them. But when i left from centre, mobile had same problm as i was earlier. Mobile was not repaired by them. They just make us fool nd wasted my time. I am working and can not go again and again in sony centre but still i went there again as my mobile was not repaired. I agian went there on 28 june nd...
Complaint comments  Read comments Complaint category Mobile Handsets

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