Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint
5747
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
380
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216

Phone:
Phone:
up
261
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139

Customer satisfaction rating
2%
Complaints
5747
Pending
102
Resolved
76
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (977)

Sony India Complaints & Reviews

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Sony India — sony tv 43x7500f not working within 2 months of buy

 Anita00004 on Aug 22, 2019
I have buyed the sony tv 43x7500f product on 13/06/2019 from reliance digital (Order no [protected]) but it stopped working on 08/08/2019. The sony service center executive came and took the tv to service center on 12/08/2019 but no response after wards to rectify the product. If after spending so much amount to buy a good brand tv and getting no reply from service center about return date, its better to go with cheap models.

I would request the sony center executives to replace the tv with new one as it is branded new one which starts malfunctioning within two days of buying.
Job...
Complaint comments  Read comments Complaint category TVs

Sony India — sony bravia television model: kdl-43w800c

 Pank23 on Aug 21, 2019
Picture flickering issue occurred on 16 Aug while watching movie & accordingly I called customer care number ([protected]) & tried to trouble
shoot the issue as per guidance given by your executive. He told me to do software up gradation for said issue but after completion of same issue not
resolved so I raised complaint & complaint number is 55482006.

After lots of follow up & call to customer care number on third day i.e.on 18 th Aug technician visited my home & declared fault within just 5 min without checking anything that there is issue in Display & need to replace...
Complaint comments  Read comments Complaint category TVs

Sony India — sony ht-s500rf soundbar vocal sound is so poor not loud

 simit sheth on Aug 20, 2019
I purchase sony ht-s500rf soundbar but in this product middle sound is so poor means speech sound is not powerful i am so sad after purchase this product. Please give me solution. I want company give me option for replacement this product. Please do some needful. After read my complaint company exactly know my problems and company, s expert please sent me latest option for new technology soundbar like this 5.1 home cinema....
Complaint comments  Read comments Complaint category Cinema

Sony India — sony india non attending of repair of sony led tv d g mobile service panvel

 Manish Mhatre on Aug 20, 2019
I am in possession of sony led tv model no sony bravia model klvklv-43w772e and accordingly registered a complaint about servicing the same day.
The complaint was given dated 12th aug 2019. It was assured by the service centre that complaint shall, be attended in few days.

On 15th aug 2019 i called to service center for the status and they told me technician will attend the call by friday. Technician not visited that day.

Again i called and messaged on 16th aug but no response from the service center in the evening they received my call n informed technician...
Complaint comments  Read comments Complaint category TVs

Sony India — sony power house - remote issue (rm-adp090)

 rsaggar2011 on Aug 19, 2019
Dear Sir/Mam

I am an old customer of Sony Product but unfortunately, my present experience not good the way we are getting the treatment from your recognized Service Centre, Modern AKM Electronics pvt. ltd. Sec-34A, Chandigarh. I have paid the Amount in advance for New Remote but not sure whether i will be able to get it and when

Reg
Ravinder...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — I received wrong product

 Keshavamurthy bk on Aug 17, 2019
Wrong products
I received a wired sony headphones instead of a wireless sony behind neck ear headphone with bose wireless earbuds.
Item is missing and wrong item received.
Contacted ecommexpress, who said they are just third party supporting calls and shipment is done by pickrr technologies. I verified with tracing id and found the item was delivered by pickrr services...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sony India — manufacturing very poor quality bravia smart tv which lasted hardly 2.5 years

 Soreddy Manjunath on Aug 14, 2019
I have purchased sony bravia kdl-43w800c 108cm (43) on jan 2016 which by spending 60, 210 rs by paying 12 months emi, which worked only for 2.5 years properly and screen started flickering, lines in the footer display issue.

When i called up sony service center for help technician came verified and said that panel needs to be changed which costs around 27k,

When customer is spending so much of his hard earned money branded company like sony manufacturing such a low quality products and selling it customers at a premium price, i really wonder are there any quality checks...
Complaint comments  Read comments Complaint category TVs

Sony India — restarting issues with my sony w80f android tv

 Jan Rogaciano Fernandes on Aug 13, 2019
Hi team,
I have purchased a sony w80f android tv,
Now i am facing restarting issues since july 2019
A technician name srinivas had visited my place to check the tv but he could find the issue.
But the restarting issue was not resolved.
So a second technician named irfan from sri murti enterprises has visited to my place,,
He checked the tv, rectified the issue, which is being mentioned by him that its panel issue on the 31st july 2019. Then he mentioned that he will have to escalate coz the part needs to be replaced.
Now its almost 2 weeks nothing...
Complaint comments  Read comments Complaint category TVs

Sony India — receiving a new tv with dust on it, scratches on the screen and no battery cells.

 Animesh Arora on Aug 13, 2019
I received my Sony TV 43X7002f in such a bad condition that it was very loosly packed had dust all on the inside even the tv had dust on it, packing material was dirty too, didn't receive any battery cells in the box and TV had scratches on the screen they were big and visible, it felt like they sent me a used TV. really unsatisfied with sony as even their customer care executive and supervisors dont feel like they want to help us, they talk in a very rude manner as if we're asking for a favor, and for every tiny thing they will ask you to wait for 48 hours, which is so frustrating, i think sony...
Complaint comments  Read comments Complaint category TVs

Sony India — la liga live india

 [email protected] on Aug 12, 2019
Sony must telecast la liga live in india[protected] season if it wants to be the no. 1 sports channel broadcaster in india.

Star sports is continuing with its barclays premier league telecast live in india[protected] season

Sony must not lag behind otherwise most of sports enthusiastics like us will not go for sony sports packs

Sony must telecast la liga live india[protected] season immediately...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sony India — 32 sony bravia led tv model no klv -32r 482b lines in the screen

 lntmuthu on Aug 12, 2019
I have purchased 32” sony bravia led tv model no klv -32r 482b through ama electronics from karaikal on 2014. Last week i found in the tv there is a multiple small line are seeing during switching on the tv and that will be automatically cleared with in 5minuts. I have made a complained raised on 05/08/2019. Without seeing the tv your authorised service person told that tv display issue and the cost around rs12000/. After giving the pressure to the service person he has visited my house and seen the tv without removing the tv cabinet and he told that it will work only for 5years after that you...
Complaint comments  Read comments Complaint category TVs

Sony India — sony bravia model no kdl-43w800d in5

 ashish_desai on Aug 8, 2019
I had bought sony bravia model no kdl-43w800d in5 on 15th june 2017. Tv was not working, when i complained to the service centre, they told that the mother board is gone. The cost of the motherboard is rs 10000/-. My complaint no :[protected]. Having spent huge sum to buy the television. It is not even two years and they want us to bear the cost of the mother board.

Very unhappy with the response of the customer care and it looks that sony does not care about the quality of the components which they are fitted in the television.

Thanks

Harshal
Complaint comments  Read comments Complaint category TVs

Sony India — no bluetooth connectivity

 happyjon on Aug 5, 2019
One of the worst product is sony tv,
Sony tv supports/pairs only with proprietarybluetooth devices and not any devices.
Sony is living in dream world, due to name which is captured in past years its surviving.. All other branded tv's has unified bluetooth pairing compatabililty but whereas sony tv still lives in proprietary world.
Soon sony would diminish with this kind of ownership if they continue with this type of connectivity....
Complaint comments  Read comments [2]Complaint category TVs

Sony India — sonyliv money debited without providing service

 Souvik88 on Aug 4, 2019
Yesterday i have tried for 1 yr subscription. I have paid the amount through net banking on sonyliv website. But subscription is not reflecting in my account. But money was debited from my account. No customer supports, no live chat. Just ridiculous. I have sent mail also to their customer support team with attached payment confirmation mail. Till now no reply. 24 hrs over. They are least bother about their customers. Very poor services. Please refund my money...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Sony India — premium account subscription

 vamsi meda on Aug 4, 2019
I have paid a total of ₹29 to sony liv for one week on august 4 2019 through paytm... I have also received a confirmation mail through gmail which i've paid earlier i have also attatched a screenshot of the confirmation through gmail which is also bearing transaction id... But i t is again asking me to pay... I am unable to enjoy those services as it is valid for only one week...
Please consider it... As soon as possible......
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sony India — non working of sony home theatre system

 Mcgandhi on Aug 4, 2019
To
Sony india conumers grievences cell
Sub : non working of sony home theatre

Dear sir
We have purchased sony home theatre along with sony t v of 46” on 18 february 2011 from your authorized dealer sony world, akota, baroda.
So far the performance of t v is excellent.
Since last three years or so the problem has started with home theatre.
It indicates push power error all the time.
We have contacted your service center located in alkapuri baroda several times.
We had sent the unit to your service center 2-3 times but they...
Complaint comments  Read comments Complaint category Appliances

Sony India — non attending of repair of sony led tv

 Nischal Adhikari on Aug 4, 2019
I am in possession of sony led tv model no :- sony bravia klv-32r482b which fails to boot since 20 july 2019 and accordingly registered a complaint about servicing the same day. The complaint was given service id no:[protected] dated 20 july 2019. It was assured by the service centre that complaint shall, be attended on monday i. E 22 july 2019.
On 22 july 2019 at around 2: 00 pm, there was a call from one technician that he was at a distance of about 10 km from my residence and shall visit at the registered address after half an hour. However, none of the technicians turned up on 22 july...
Complaint comments  Read comments Complaint category TVs

Sony India — model no. klv-40nx520, red light blinking for 6 times

 Prabhat K Nayak on Aug 3, 2019
Dear sir,
Before a few days one auto updation of the software appeared on my tv screen (I have videocon d2h connection). After two days in a fine afternoon while my tv was on, suddenly it was shut down. While switching on every time the sony symbol once comes on the screen then it is off and the red light is blinking for six times repeatedly.
I had lodged a complain through my dealer and one service engineer came yester evening who seeing the blinking, diagnosed the trouble in the pannel board of the tv and gave an estimate of around rs. 21, 000/- only.
My question is that...
Complaint comments  Read comments Complaint category TVs

Sony India — led tv display issue 47kdl850a - complaint number 4308933

 maniMeena1811 on Aug 3, 2019
I have bought this led tv on 2014 february in chennai, i am very much love with sony product. I have sony vaio laptop, sony home theater, sony mp3 player, i have another 32 inch tv. So when ever i am going buy any electronics first bran comes to my mind is sony. I have spend 1 lakes 10 thousand rupess for this 47 inch led and 3d tv. It is really working fine, suddenly we have noticed some display issue. I have reported this issue with service center and technician came for assessment and give the feed back it is display issue, so you need to pay at least 30000 rs for replacement of the display or...
Complaint comments  Read comments Complaint category TVs

Sony India — this is to complain about the false product I have received

 Bitch Plaese on Jul 31, 2019
I am very sad and angry about the product that i have receive today

In the offer it was mentioned sony wireless behind neck ear headphone and bose ear buds
I have received some stupid headphones

If you'll have mentioned a particular the same to be given to the customer

Reference number : 27jul134
Order id: 7070513
Order date : 20.07.2019

I have mentioned the address below

Please note : i need the money to be given in the location given...
Complaint comments  Read comments [1]Complaint category Job & Career

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