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SOTC Customer Care Contacts

www.sotc.in
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Updated: Apr 1, 2025
Complaints
214
Resolved
40
Unresolved
174
So far, so good. SOTC is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SOTC will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts
SOTC
Customer Service Contacts

SOTC Phone Numbers

Toll free
1800 209 3344
8
10
Phone
+91 77 1504 4444
6
10

SOTC Website


SOTC Head Office Address

7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West
Mumbai
Mumbai City District
Maharashtra
India
400013

SOTC Social Media

SOTC
SOTC
SOTC Channel

SOTC Company Representatives

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SOTC
Travel & Vacations
SOTC
Contacts

SOTC Overview

Latest complaint Refund of tour upfront payment has been filed on 01/04/2025. Latest Resolved cancellation amount not refunded was resolved Apr 8, 2019. SOTC ranks as the #20 most complained about among Travel & Vacations.

Disclaimer

Consumercomplaints.in is not affiliated, associated, maintained, authorized, sponsored, endorsed by, or in any way officially connected with SOTC. We suggest contacting the company directly to resolve your complaints, and you can find the company's contact details above.

Consumercomplaints.in is an independent website that was launched in 2004 with the purpose to create a platform for customers to voice their issues and concern publicly, without the fear of being ignored. It is our core desire to make it easier for both customers and companies to connect to each other.

Leave your complaints, comments, reviews and experiences regarding on our website and work with their customer service team to find a resolution.

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Recent SOTC reviews & complaints(214)

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P
prashantjain78
Apr 1, 2025
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SOTC Customer Care
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SOTC — Refund of tour upfront payment

I had booked the tour for South America in May2025 through SOTC vide CGS2503098 on 22/03/2025. As usual, the sales person pushed me to do the up-front payment of INR125, 000/-, which was done immediately. Post that on 25/03/2025, he requested me to change the date as there was no other passengers for my travel date. Thereafter, the company cancelled my trip and confirmed that the amount paid will be refunded in 15 days.

When...
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Umkd
from Rajkot, Gujarat
Nov 21, 2023
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SOTC Customer Care
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SOTC — Visa fee refund

We (me and my wife)had taken SOTCs European Splendour tour from 19th Sept to 30th Sept 2023. We were assured that we will b bearing the cost of visa. When we went for visas we were told that you pay the fees right now, we will refund once visas will be issued.
Two months have been passed since we boarded the tour they have not refunded my amount₹ 16, 475/- despite so many requests at their Rajkot office. The branch manager keeps...
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Ritz-90
Nov 10, 2023
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SOTC Customer Care
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SOTC — Loss of baggage while tour in Europe- no cooperation from SOTC or insurance company

On 27th October in Four points Sheraton hotel, Padova Italy- our suitcase was misplaced/lost from the hotel lobby while we were checking out at 8am in the morning.

We informed the reception and SOTC tour manager but there was no help from them, they did not even advise or give us time to file police complaint.

We did get in touch with the hotel and our tour manager also wrote to them but there is no response...
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