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SOTC Customer Care Contacts

1
Last updated Nov 21, 2023
Complaints
213
Resolved
40
Unresolved
173
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Customer Service Contacts

SOTC Phone Numbers

Toll free
1800 209 3344
7
9
Phone
+91 77 1504 4444
5
10

SOTC Website

SOTC Head Office Address

7th Floor, Tower A, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel West
Mumbai
Mumbai City District
Maharashtra
India
400013

SOTC Social Media

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SOTC Channel

SOTC Company Representatives

SOTC Overview

Latest complaint Visa fee refund has been filed on 21/11/2023. Latest Resolved cancellation amount not refunded was resolved Apr 8, 2019. SOTC ranks as the #20 most complained about among Travel & Vacations.

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Consumercomplaints.in is not affiliated, associated, maintained, authorized, sponsored, endorsed by, or in any way officially connected with SOTC. We suggest contacting the company directly to resolve your complaints, and you can find the company's contact details above.

Consumercomplaints.in is an independent website that was launched in 2004 with the purpose to create a platform for customers to voice their issues and concern publicly, without the fear of being ignored. It is our core desire to make it easier for both customers and companies to connect to each other.

Leave your complaints, comments, reviews and experiences regarding on our website and work with their customer service team to find a resolution.

Recent SOTC reviews & complaints(213)

U
Umkd
from Rajkot, Gujarat
Nov 21, 2023
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SOTC Customer Care
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SOTC — Visa fee refund

We (me and my wife)had taken SOTCs European Splendour tour from 19th Sept to 30th Sept 2023. We were assured that we will b bearing the cost of visa. When we went for visas we were told that you pay the fees right now, we will refund once visas will be issued.
Two months have been passed since we boarded the tour they have not refunded my amount₹ 16, 475/- despite so many requests at their Rajkot office. The branch manager keeps...
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R
Ritz-90
Nov 10, 2023
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SOTC Customer Care
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SOTC — Loss of baggage while tour in Europe- no cooperation from SOTC or insurance company

On 27th October in Four points Sheraton hotel, Padova Italy- our suitcase was misplaced/lost from the hotel lobby while we were checking out at 8am in the morning.

We informed the reception and SOTC tour manager but there was no help from them, they did not even advise or give us time to file police complaint.

We did get in touch with the hotel and our tour manager also wrote to them but there is no response...
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Whiz_Dom
Oct 12, 2023
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SOTC Customer Care
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SOTC — Refund against a tour that was canceled by SOTC

Address:Online Sales Team

I had booked a SCANDENAVIA TOUR in August 2023. I paid the booking amount of INR 50000 for the same and I was talking to a lady called Shreya Panchmukh[protected] and her manager Dakshita. They sat with my money for two months and then I received a call from them stating that the tour is canceled from their side.

They very conveniently canceled the tour on October 3rd, 2023 and until today, I havent received my refund of...
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