SOTC Complaints & Reviews

1.As per the Tour Confirmation Voucher as also Tour Voucher the booking was made for Single Room basis (SR). However, I was allotted rooms on double/triple sharing basis

2. I am 69 year old and was the senior most of the entourage amongst 60+ tour participants. Accordingly, I was put on the top of the list both at the time of departure from Nepalgunj, the originating station to Hilsa and again at the time of return from Hilsa...

I joined a 10day(16-25 February 2023) tour of Newzealand conducted by SOTC for group of 39 members. I paid Rs. 4, 34, 365/- being cost of tour for me and for my wife. I noticed from my AIS of the Incometax department, under Foreign Travel, that SOTC collected Rs. 45, 57, 820/- from me. On enquiry, the sales manager Mr. Raghubabu told me that my PAN was copied for 18 other members of the group; and he promised me on 22nd June2023 that this...

Attended London plus Europe trip started on 14th April 2023 and ended on 3rd May, 2023.

Lots of complain about SOTC India staff. Following are a few of them:-
1. Asked for Final bill showing GST and TCS amount. so far sent 5 WhatsApp message to Mr Jaffer Choudhary on different dates and also 5 emails to Jaffer Choudhary, Rinku Rani, Aliakbar Jetpurwala, Sarthak Bulsara, Ravi Vaidya and Aseem Bisht but NO ONE CARED TO...

Hi Team,
I have booked a trip to turkey with SOTC for 8 days. My sales person was Mr. Mohit from Delhi CP office Branch. At the time of booking he made false commitments about hotel he has shown me a list of 5 star hotels and ask me choose any hotels from the given list. Once I made a 50% payment, he changed his tone and also denied the commitments which he made during sale of package. He said there is no preferences, hotels will...

‘sotc – shivajinagar, pune’ office arranged a ‘customized tour’ to kashmir (4 april 22 to 10 april 22) for six o[censored]s (3 couples) - all senior citizens.
Pre-paid connections of any company – be it jio, airtel, bsnl etc. Don’t work in kashmir. Sotc (Intentionally?) kept us in dark about this while booking the tour. Fortunately, one o[censored]s had a post-paid connection. It was just a five-day trip...

We booked our 15 days europe tour package with sotc travel company in nov-19. We paid rs 195000/- (For 3 pax) as advance deposit. The tour was due to begin from 03-june-20 from kolkata. But due to outbreak of covid-19 worldwide, the tour was called off by sotc.
But they didn’t have the minimum courtesy to even inform us about the official cancellation till the last minute.
When we enquired from sotc kolkata representatives...

I booked two europe tours with sotc.in for this summer 2019.
Paid advance for each tour.
Additionally i paid insurance in the event of cancellation full advance will be refunded.

Suddenly my father health worsened with diabetes.in may 2019, another follow check up will be there following which insulin injections may be prescribed. Cannot travel in such situation.

Submitted the blood test results...

Hi,

I had made a pre-booking an europe tour for month may'19 by paying token amount 83, 000/-. Due to a severe condition one members, i had to cancel tour.

To surprise, cancellation charges are 20000/-. Person who is not availing tour package just because he made a pre-booking, you guys are charging so much.

I request you to please get back to on this also lower cancellation charge as i am facing...

I booked a tour to us with the company. After the booking nobody was available to resolve a simple query about the dates also. Every call was met with "we will get back to you on the issue". I would want my booking amount to be refunded.
They portray themselves as a big company but are actually a bunch of frauds who take no responsibility once they get the money....

SOTC (at least Pune office) is being operated by a bunch of novices. SOTC makes all false promises and commitments to get customer to book the trip and once you book the trip you are screwed. If you are adventurous enough to book through SOTC then get prepared for a shelling out much more money and time than planned. Here is the detail of what SOTC is doing with my booking. I booked a SOTC 19 day magnificent Europe tour which had a 4 day...

Kuppuswamy Chandrsekaran, 49/50 X Avenue, Ashok nagar, Chennai 600083, Mobile number [protected], I went to Scandinavian with East Europe tour through sotc from 16/07/2014 to 01/08/2014. I paid Rs50, 000 by way of cheque number 852083 of City Union Bank, Tambaram as advance Then paid Rs53, 221 INR component by cheque number 898885 of State Bank of India, ASHOKnagar and Rs1, 70, 775 Euro component (2, 070 ) by cheque number 852085,...

Kuppuswamy Chandrsekaran, 49/50 X Avenue, Ashok nagar, Chennai 600083, Mobile number [protected], I went to Scandinavian with East Europe tour of your company from 16/07/2014 to 01/08/2014. I paid Rs50, 000 by way of cheque number 852083 of City Union Bank, Tambaram as advance Then paid Rs53, 221 INR component by cheque number 898885 of State Bank of India and Rs1, 70, 775 Euro component (2, 070 ) by cheque number 852085, Ashok...

Dear All,
Please beware of SOTC travel planner, Iam one of the scapegoat who was trapped with their wrong promises. I planned for a Euro trip 40days before the date of travel but finally 2 days before the travel they said that they cant make the trip. I have been talking to the customer care people who tried to convice me giving false commitment. Finally they have spoiled my vacation.
SO PLEASE EVERYONE BEWARE OF SOTC TRAVEL...

I had booked the tour for South America in May2025 through SOTC vide CGS2503098 on 22/03/2025. As usual, the sales person pushed me to do the up-front payment of INR125, 000/-, which was done immediately. Post that on 25/03/2025, he requested me to change the date as there was no other passengers for my travel date. Thereafter, the company cancelled my trip and confirmed that the amount paid will be refunded in 15 days.

When collecting the payment, the company pushes for immediate payments. But when refunding the amount, they take 15 days. Why is that so?

I seek your assistance to get my refund as I need to make the credit card payments.

Regards,
Prashant Jain

We (me and my wife)had taken SOTCs European Splendour tour from 19th Sept to 30th Sept 2023. We were assured that we will b bearing the cost of visa. When we went for visas we were told that you pay the fees right now, we will refund once visas will be issued.
Two months have been passed since we boarded the tour they have not refunded my amount₹ 16, 475/- despite so many requests at their Rajkot office. The branch manager keeps on telling that its in the pipeline. But how long shall I have to wait? My account is clear and I was told that once I complete the tour I'll get refund. Pl take up my case

On 27th October in Four points Sheraton hotel, Padova Italy- our suitcase was misplaced/lost from the hotel lobby while we were checking out at 8am in the morning.

We informed the reception and SOTC tour manager but there was no help from them, they did not even advise or give us time to file police complaint.

We did get in touch with the hotel and our tour manager also wrote to them but there is no response from them.

As per the insurance policy there is a sum of 500 USD that is assigned for lost baggage. We have been sent the ICICI lombard all required documents and since chasing them to process the claim. The insist on asking for a polic FIR filed in Italy which we do not have as SOTC did not advise us about this, we were not aware of this process. Now we are asking SOTC to send a letter to the insurance company authorising the loss of baggage but they are not doing so. Our sales manager Abhijit Dan, tour manage Sagar Dhumal and SOTC customer care no one is supporting us on this anymore and they have stopped responding.

Our bag had items worth 50000 INR and as we lost them as it was insured, we should be getting the claim amount for the same!

I had booked a SCANDENAVIA TOUR in August 2023. I paid the booking amount of INR 50000 for the same and I was talking to a lady called Shreya Panchmukh[protected] and her manager Dakshita. They sat with my money for two months and then I received a call from them stating that the tour is canceled from their side.

They very conveniently canceled the tour on October 3rd, 2023 and until today, I havent received my refund of the booking amount of INR 50000.

I had paid big amount for a Europe trip for travel in April 2020, the trip was not fully booked and cancelled due to COVID.

I requested multiple times for the refund but no resolution yet. I have created customer care ticket. They say their representative respond within a maximum of one working day. It's been more than a month and after multiple reminder they are not responding anything.

No proper response from the sales representative also. They have been very ignorant.

Dear sir,
I booked group tour of Spain on 11.07.23and paid advance of INR 200, 000. As SOTC even could not arrange visa interview slot till 29.07.23, SOTC agreed to cancel my booking and full refund within 15-20 days on 29.07.23 by e mail. As due date of refund passed 25.08, they again confirm by e mail that by 31.08.23, full refund will be paid pack. Today on 31.08. 2023 also refund is not received and no one is confirming when it will be refunded.

Please refund full amount and also pay intrest for delay in payment.

my payment receipt is RV24CS[protected]. As you do not have facility to upload PDF file, I am not able to upload SOTC e mails. However I am happy to send by e mail. my e mail Id is [protected]@hotmail.com
Please help
Regards
Nishith

My father had booked an holiday package along with 3 members for Kashmir with SOTC during dates of 23sep - 29th sep . This included flight, stay and other logistics under ID - EKWSSL230923
SOTC branch sales rep - Diksha sahni erroneously booked the air tickets for all the 4 passengers for Aug instead of Sep. Upon notifying them about their error they are asking us to meditate and reschedule the flight with the airline directly and also pay the differential cost ! This is an unfair practice on their part which they are not talking any ownership. I expect SOTC to make the corrections in flight schedule as per the itinerary that was agreed upon .

Contract - [protected] / [protected]