Sphere Services — they don't have clear visibility in their project pages between l and j

The sphere company qc department give me your id is terminated notice for spelling errors in which some are not there and some are because they dont have clearity between small "l" and small "j" in many pages thats why that mistakes are happens.also i have deadline of[protected] but i have compleated my work and send to them on 9-9-2018 also i am whatsapp their member but they dont reply the name of their representative is ruchi shah..i am whatsapped her few time but she dont reply me even once after seeing my message