Spherehot Geyser — rapido 1 lts 4.5w - water not getting heated at all.

Address:

Mumbai City, Maharashtra, 400089

I am utterly dissappointed by the spherehot customer service and their service center. I have a geyser issue (Water not getting heated - cold water coming from the geyser) for which i called the customer service on 23-dec and they took my request with complaint no and said that their technician will call and the problem will be resolved in 2 working days, max. However, despite my repeated calls on a daily basis, there has been no response from thier side. The customer exec's keep giving the same standard responses like -
1- the technician will call up;
2. They gave me invalid service center numbers (Which do not handle your area complaints);
3. They asked me watsapp on a spherehot certain number and follow-up;
4. They gave me area-head's number to raise a concern, but his number is either busy, not reachable or he does not pick up the call.
Despite all of this, nothing has progressed. No calls from thier side and they are least interested in serving to my request/complaint. Very dissappointing & frustrating experience, since my geyser is only 2 years old. If i knew, this was the service, i would be getting, i would never have gone for spherehot.