| Address: | Khordha, Odisha, 751021 |
Recently I have purchased a trolley suitcase from Sreeleathers store in Patia, Bhubaneshwar (approx price ₹2400).
For the payment I have given my credit card which is of a international bank, accepted world wide.
This card is used by me across all others retail stores and even by small grocery stores.
Unfortunately, store staff didn’t accepted that card and when I asked the reason they didn’t have any. They said that the card looked heavy, please give good reasons.
They even called someone and he also didn’t checked what card was that and just said no.
Store staff was even ready to let go the purchase which I wanted and said that I can leave without purchasing.
Unfortunately, due to time constraints I have to buy from here as its nearby where I live and I have to leave soon.
It was really a bad customer experience considering the fact the now card payments are something which is being used nation wide.
Also when I asked for warranty card he said to keep the bill, why don’t they give small card like any other brands. The bill will fade away in 15-20 days. To this the response was that “it is my responsibility to keep the bill”, again very bad customer experience.
I would appreciate that big brands like your’s should have better management regarding all such matters and should have better knowledge as well.
Hope this feedback is considered for betterment of the customer relationship.
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