Sride — sride e-wallet money redeem request submitted but amount never credited

Address:	Gurgaon, Haryana, India
Website:	[email protected]

I have earned rs. 8479/- in sride e-wallet thorough sride carpooling app and now trying to redeem the money to my bank account. For that, i have initiated the redeem of the maximum eligible amount which can be redeemed at one go i. E. 3000 /- on 1st june, 2020. Now it has been 1 week still respective amount hasn’t been credited to my account. Have already mailed to sride mail id (I. E. [protected]@sride.co) but neither the money got credited to my account nor i received any reply to my last email. Every time i drop a mail to their support mailbox i only get an auto-generated email in reply i. E. "we would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response. (Usually within 72 hours)". But haven't received any call or any mail in reply from them regarding the issue. They also didn't send me any ticket no which they are claiming as created in the auto-generated reply.

In this situation, i would like to take this up with highest priority and expedite the whole matter so that they (I. E. Sride credits the respective amount to my bank account at the earliest).

Name : saptarshi ghosh
Total amount earned through sride: 8479
Redeemed amount initiated: 3000 (Since maximum amount to be redeemed on a single go is 3000)
Initiation date: 1st june, 2020
Expected date of receiving the money: 8th june, 2020