Srm Transports — dead slow and late, worst customer care, careless people

Address:

Srm transport, koyambed, Chennai, Chennai, Tamil Nadu

I booked my trip from chennai to nagercoil in srm mercedes benz scheduled at 9.45pm on 21.8.2019. The bus doesn't look like it said, no comfort at all. It was dead slow and stopping at many places for tea n coffee. I supposed to attend my friend's wedding at 9.30am, thats the reason i searched and booked this bus. But it wasvthe worst bus i ever travelled. It supposed to reach nagercoil at 8am, when enquired with the bus driver and the assistant, they gave the wiered look at me and gave me a careless answer stating that bus will never reach nagercoil before 10.30am and thats the usual time..in that case, why the hell it was mentioned in the ticket and all online site that it will reach nagercoil by 8am? Are you all fooling the people?? Poor customer service. Moreover, the bus doesn't look like the mercedes benz as it was mentioned - it was horrible than the normal bus. I will never and ever travel by srm in future.