Srm Transports — delay for more than 2 hours and no response for phone calls

Worst ever journey traveled in life time, dated 29th nov, 2017, from chennai to thanjavur-a/c semi sleeper. Nil communication about the bus arrival itself. How do u expect the passengers to stand on roads for more than 2 hours with out any clue if the bus will come or not??? How many calls to all ur contact numbers on earth??? Either the number is kept engaged or not reachable.. Heights of irritation created to the passengers. How can u all dare to create such trauma to us that too in these heavy rains.. Above all, the driver's completely unexpected rude behavior took on our nerves.. If its your brand image that's creating such arrogance in u all, then i would say ur company is on the verge of death as am sure many many such customers would have faced such issues with ur transport.