Srm Transports — rude behavior of staff for asking details about the location of bus

Address:

Srm transports, opp to potheri railway station,srm nagar ,potheri, 603203

I had booked a ticket for madurai from chennai (potheri), the boarding time was at 10:45pm (feb 23), i reached the stop at 10:30pm(feb 23) and enquired a srm transport staff about the bus, this was the first time i had asked that staff (who replied in a rude manner) for details, and when it got very late which was about 12:05am i asked that person again for the bus details as the street was very lonely and i was the only person left, it had already been almost 2 hours since i asked him about the bus, but that staff just yelled at me for asking, This is honestly the worst experience i ever had with any transports, that staff yelled in a very loud voice "i told you to wait, you have to wait " and he added "if srm transports doesn't come on time why should you even book in srm transports " he said it not only to me but he had also been saying this to the other 5 people who were arguing with him about their late buses, please do the needful as such impolite person may reply in a same manner to others too and i have paid for my bus the bus wasn't free for him to ask me to wait, moreover this is the 4th time i tried reaching the srm transports helpline but they just put the call on hold .i submit this complaint on the welfare of the public and i humbly request that a severe action must be taken towards the agency .