SRM University — Fee payment portal and management of SRM

Address:	603203
Website:	feekart.srmuniv.ac.in/srmopp/1.jsp and www.srmuniv.ac.in

First of all i want to inform that my brother is studying in srm 3rd year eee branch.
He suffers for all small n big issues but the parents and i had to suffer the same, there is no management of fees payment, the portal doesn't works and we had to pay the fees twice as the portal always shows "payment failed" every first time when doing the payment, even for hostel the fees is submitted but student is not allotted the room no. And this is a big big failure and issue in every semester...!!!

There is no physical body or committee to whom we can contact. Even there is no student representative to which a student can pass his complaint and sort the concern problem, he has to rush here and there to get things done, no management, no policies are there for the support of students.
I want to add this thing too about the food that is provided — students that eat only veg suffer a lot with i will say "malnutrition" as they are not given regular chapatis and veg food, only 3 days are set for veg food and rest 4 days is set for non-veg eaters... How can a student survive...!!! This is ridiculous...!!!
My brother couldn't complete one time food with proper veg as there is no chapati, or even dal to eat with rice, even rice is not provided daily... This is the height of quality and reputation srm holds...!!!

I request this consumer portal to pls pls raise the action against these issues so atleast a student can complete his basic needs of food and study well, we are supporting our child by paying such a huge amount srm demands but we cannot pay twice or thrice just because of your inefficient portal...!!!

If possible... Pls ask for the complaints raised till now and create a commitee with right person to take actions so we can contact to inform our and students issues.

Thank you