SRM University — Rude behaviour of staff at M Block girls hostel

I am a masters in engineering student. I have chosen SRM over IITs expecting polite behaviour from the staff in hostel. I am a non native of the state and hence I need prior information of the entry and leave process while my stay and the hostel staff are supposed to be people who take care of me, not behave rudely when I am politely asking. I would request the authority to take strict action against this and also provide with an anonymous review for the hostel staffs based on students review they must be FIRED.
Insulting students must be prohibited and such behaviour must cause loss of job cause this is private body not a government employment. I will not reveal my student details regarding this. I am a student away from home and I expect the authority to make me comfortable not push away my queries rudely.