Ssmms — money not refunded

Address:	pvnr expressway number-143, h-no-3-4-1123, Hyderabad, Andhra Pradesh, 500048
Website:	ssmms

I have made a transaction on SSMMMS website on May28 2019, 12:05 pm, the money got deducted order was not confirmed, I contacted Bank and EBS also, they said to contact APTOnline, it has been a 12 days, Since my money got deducted
for reference:
10422 28-MAY-19 12:05:[protected]|L214282APTOnline ZZTAX|IB/TECHP/[protected]/L214282APTOnline|IB/51773678

Payment ID :[protected]
Merchant Ref no : EBS2805C433C3688.