I had made an advance booking for accommodation with Stanza Living on 24th July 2025, and the agreement was completed on the same day. However, due to sudden and serious health issues, I was forced to cancel the booking on 26th July 2025, just two days later.
Despite informing the company and raising multiple follow-ups, the refund for my advance payment has not been processed. Instead, I have been given the runaround by various employees who have not provided any proper resolution or assistance.
This is highly unprofessional and unfair, especially given that:
The cancellation was made within a very short time frame.
The reason for cancellation is genuine and health-related.
I am requesting the intervention of the concerned consumer authorities to:
Ensure that Stanza Living processes my full refund of the advance booking amount.
Instruct the company to maintain better customer grievance redressal mechanisms.
Prevent such harassment for other customers facing genuine emergencies.
Relief Sought:
Full refund of the advance amount paid.
Compensation for delay and mental stress, if applicable.
Written confirmation of cancellation and refund status. Was this information helpful? | 
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