Stanza Living — Not refunding my 6000rs booking amount

Address:Bengaluru
Website:www.stanzaliving.com/bengaluru/pg-near-manyata-tech-park

I sent my token amount of ₹6000 to block a bed in a double sharing room in the property peterberg (Bengluru). But due to an emergency, I couldn't move to their property. I informed them within a day of my booking. I want my token amount to be refunded, since it's clearly mentioned on their website that the token amount is entirely refundable. Now that I have been asking them for my refund, they aren't properly responding to me. I have called the property manager, the sales guy and the support team. I have sent multiple emails to the support team. I still have not gotten a proper response. From what I have seen on here, so many people are going through the same issue with Stanza Living. Please help me get my refund back.
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Same happened with me, this is a fraud company.
[email protected] 's reply, Mar 25, 2023
Same is happening with me now i don't know wt to do

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