| Address: | STANZA LIVING CORPORATE OFFICE 20th Floor, Ireo Grand View Tower, Golf Course Extension Road, Sector 58 Gurugram, Haryana 122102 |
My friend and I tried booking a room at Stanza Living Kassel House at Hyderabad on Aug 28. It was shown as a PG for girls. Since it was not available, the customer agent of stanza said she will provide an alternate at Sunderland House. It was assumed to be also Girls PG, but only later found that it is unisex. The agent still refused to give a twin sharing at Kassel House saying it is unavailable. I made a complaint to their operations team saying they are violating privacy rights of two young girls who requested for an alternate to a PG girls and they are forcing them to stay in a unisex. Almost immediately a room suddenly popped up at Kassel and the agent called me. On reaching the place on September 5th, we were in for a shock as it was so untidy even after we informed them two days before that we will be landing in Hyderabad. Dirty bathroom, pillows lying on the floor, there was no fan or light, only one bedside table ( picture showed two), cupboard handle broken, only one of the beds had a mattress which was having damp stains.
The agent name was Gargi and she took undue advantage of the fact that both o[censored]s were not physically residing at Hyderabad and forced us to make payment based on misleading photographs.
Attaching photographs sent by Stanza Living agent to my friend, and the actual video of the room allotted which is completely shabby.
Hence I am requesting that both our deposits of Rs 6000 each be refunded at the earliest.
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