Stanza Living — Security Deposit Not Refunded - Stanza Living Sao Paulo, Bangalore

I opted for short stay at stanza living sao paulo, Bangalore. They agreed to provide short stay and refund security deposit. Attached their confirmation mail screenshot for reference.

Now when I try to reach out to them, they are not responding. It's been more 1.5 months now.

Name: K P Pooventhiran
User ID: 23GRUBA232
Move in date: 11 April 2023
Moved out date: 8 May 2023