Star Cj Alive — Bed-sheet shrunk.. Need refund

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi,

I wanted to register a formal complaint against Star CJ. My wife ordered a product which was set of eight bed sheet for amount rs.4792. Order No : [protected]. I have received the bedsheet on 3rd Jan and on the same day to ensure that the product we have received as per what was mentioned during the add on TV channel we rinsed it in the water (please note just soaked it in the water) and took it out. After drying for couple of hours I found that the bed sheet has shrunk in unevenly manner. So two thing. First your product has shrunk and secondly that it has shrunk in unevenly fashion which means it’s not good for use.

On same day (4th Jan), we made the complaint by calling the customer care and complaint was registered and we were informed that someone will get back to be within 48 hrs ( 2 business days). I received the call on I think 7th Jan and person who spoke was very rude and informed that he cannot do anything about it. The only way he can refund/return the product is if its bedsheet is tore. He also put the blame on us that we would have not washed it properly now can someone please explain me what is the proper way of washing a bedsheet…you claimed these to be 100% cotton bedsheet so these does not need to be dry cleaned.