STAR CJ Alive - Birla Food Processor — Birla Food Processor Not working from day one.

Address:

Faridabad, Haryana

Hi, I bought Birla food processor from StarCJ alive on 5th-Jan-2014 which was delivered at my place with cash on delivery. We assessembled it and tried starting but the knob does nothing. We have checked the manual as well as the CD provided with it. But it didn't start. We called back StarCJ the same day and they said call at Birla call center. The number provided for call center (Birla) is out of order and i was struggling with StarCJ to convince that the number is not reachable. Some how from net i found another number of Birla but they told me to call at delhi service center. I called them up and registered a complaint (Compalint number-115) on 8th and they said that someone will come for demo soon. But still after 6days now no one has reached us. I am not sure who will fix the problem as i am not getting proper response from starCJ or Birla. Also this is a very bad policy that the customer has to deal with the Birla company himself. I did dealing with StarCj so they should be the concern with me. In all a very bad Shopping experience with StarCJ. I will never adivse TV shopping in future to anyone. Regards, Pradeep Dobhal