[Resolved]  Star Cj Alive — Neither exchanging nor refunding money

Address:

Mumbai City, Maharashtra

Dear Concern,

We have purchased a product online (A combo of Electric Griller+ Blender+ Slicer+ Kitchen tools) costing Rs- 1999(inclusive VAT/CST) from an online products providing company Star CJ Alive, which has been delivered to us on 13th-Jan-2014 in the evening, but when we opened the packet, we found that the product is not as per the specifications ordered by us or not similar as it was shown on air (on television program) i.e. the product has poor quality & not having the appropriate contents which were shown as per the television advertisement of ''star CJ alive'' channel.

In short, product delivered to us has poor quality & it is significantly different from the description given by the merchant on advertisement. Kindly note when we asked them if we can return the product & get refund(as mentioned on their website also about the returned policy), they have refused to take the product back & to refund our money and mentioned that nothing can be done about it and we have to accept the product. They are neither giving any option to exchange the product and forcing us to buy a cheap quality product at much higher price.

We are feeling cheated and robbed off our money due to this misselling of the product and over promising about the quality..

We request you to help us in getting our refund of 1999 rs. through returning this poor quality product to the concerned merchant.