Star Cj — defective induction plate but no resolution of problem after one month name of sushma dewan at 703 sunrise tower, MUmbai

I purchased induction plate from shop CJ. The day one I purchased the same it is not working and I am calling time and again to the toll free number and the brand customer care to resolve my problem but till date I have not received any call from your office. On 26th May I made the complaint then message was received by me that our executive will call you within two days and your request for return of the product already lodged. Till 3rd June 2015 I did not receive any call and then again I made complaint at your toll free number and the person who received my call said that there is no such complaint regarding return of the product. Last Friday i.e, on 29th May I registered a complaint in the brand customer care but till 5th June 2015 there is no response from the brand customer care. Your company is taking this problem very easy and don't know that the customer satisfaction is one of the moto of every growing company and do not take it easy. Please resolve my problem as early as possible. I shifted to Mumbai from Gurgaon I thought that each and every house hold items I will require I will purchase the same from your company but my first experience is so horrible I am receiving dant from my husband every day for purchasing the product from your company. I spent hundred of rupees on phone calls but not heed is paid by your customer care centres. I never recommend anyone to purchase items from shop CJ. It is fraud and very poor products

same experience by me too..

Hi Sushma, We regret that your experience was not up to your expectations.
Request you to provide us the Order ID so that we can resolve your issue.

damaged product

We have received the order and the product is damaged, so we would like to return the product. kindly refund our payment. order no. [protected] Regards / Mridula Khanna