[Resolved] Star Cj — Magic mop

msbarthwal

from Rajgarh, Madhya Pradesh

Address:

Pune, Maharashtra

Purchased magic mop in April 2014. After 6 months, handle of mop became non functional. Spoke t customer care & was given tel no of dealers. There was no response from the dealers. Spoke to supervisor & was assured for a conference call with the dealers. Since last one month I am being put on conference call with the dealer but call has never been made through. I want to find out if the handle can be repaired or replaced. Also if I want to purchase new magic mop, what about warranty of the product? It has been a very exasperating experience with star cj. My rev mob no is [protected]. M S Barthwal

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Comments

geetika 123

from Mumbai, Maharashtra

Magic Mop was not working i want the rod...plz give me urgent msg as soon as possible

darpan1387

from Lucknow, Uttar Pradesh

I had Bought a Magic Mop in November 2014. It got stuck and not working now .I called to customer care of STAR CJ .They gave me another customer care number and that number was not being received the Magic Mop is still in warrenty period[protected]
Kindly can you arrange for the address and contact number in Lucknow where I can get a replacement as it is under warranty period

DARPAN ARORA
Order No [protected]
MOB:- [protected]

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Mr. Barthwal,

We apologize for the inconvenience caused, we hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.

Thank you for choosing Shop CJ.

Regards,
Shop CJ India