Stasfin — Credit Line

My wife has setup two times by mistake, so can we cancel one of the nach ??? Tried calling multiple times in your CUSTOMER care no but no one is answering the calls, have put on twitter aswell, have provided my no aswell but no is bothered to even CALL ONce, An ### named Rohit from ur company is mailing my wife that v have give u the resolution and hence we are closing the ticket nor did he call my wife nor did he provide any resolution on mail and he is requesting my wife to give him 5 star rating on Google Play Store